The Bank Mobile Reviews

The Bank Reviews

Published by on 2026-04-14

🏷️ About: Start banking wherever you are with The Bank Mobile! Available to all The Bank online banking customers. The Bank Mobile for iPhone allows you to check balances, make transfers, pay bills, make deposits, and find locations.


       


Is The Bank Safe to Use?

We Investigate the app owner's website (Thebank.bank), verify their legitimacy, and uncover hidden scams and complaints.


Overall Customer Experience 😎


🤬 Negative experience
94.7%

😎 Positive experience
5.3%

🫥 Neutral
0.0%

~ from Justuseapp.com NLP analysis of 1,157 combined software reviews.

Is The Bank Safe?
The Bank Mobile does not appear safe based on available data.
5.3/100

  Safety Analysis »»

Is The Bank Legit?
The Bank Mobile does not appear legitimate based on our analysis.
5.3/100



Read 10 Customer Service Reviews 😠💢

4.8 out of 5
Great bank terrible app

App is so bad I switched banks, logging into it was a glitchy mess, and all I could do on TheBank was just check my balance and zelle money. No functionality, and it barely functions

Can’t even log on!!!

Horrible app!! It keeps making me reset my password and to do this I have to call The Bank. So I call, I then get a voicemail. This new app is making me want to switch banks. Tried complaining but was told it was just my account. If they can’t get their act together on a simple app I am wondering what’s going on there.

Not good

First I had to update my phone to accept new app it doesn’t show all my accounts and the whole app accessibility is not good what so ever

Horrible

Shittiest app ever made. The old one was way better. You can’t see when payments are do on loans. The accounts and loans are mixed together in some random order. It doesn’t load up half the time. You can’t see transaction history half the time. TERRIBLE

Delinquent Sallie Mae

Several times I know for sure that the money was in n my account and The Bank didn’t process my son’s student loan payment to Sallie Mae causing me to be late and accruing late fees. I have all the confirmation papers showing attempts to pay but the bank system never processed it. Anyone else with this problem

The new app is ok

I think it is cool that we can not deposit checks from our phones now but what I don’t like is that they got rid of the widget for the notifications. I really wish they would bring that back and work out some of the bugs!

Awesome!

The new app is super easy to function! Also, if I ever have a question I call the main office and they help me with everything! I love my local bank .

The bank app

I do enjoy TheBank and online services. They work well for me. Dennis

Fred

I genuinely enjoy the folks at the Iota branch. They make banking a pleasure.



Is The Bank Safe? 🙏

The Bank Mobile does not appear safe based on available data. JustUseApp Safety Score for The Bank is 5.3/100.
This assessment is based on our NLP analysis of 1,157 user reviews. Combined with the app store average rating of 4.8/5.

Safety Analysis

91.1% of users say app is safe 👍
91.1%

6.9% of users have some concerns ⚠️
6.9%

2% of users say app is risky 🚨
2%


Is The Bank Legit? 💯

The Bank Mobile does not appear legitimate based on our analysis. Our NLP models processed user feedback to estimate legitimacy. JustUseApp Legitimacy Score for The Bank is 5.3/100 .
This conclusion is based on analysis of 1,157 user reviews.

🔏 Privacy & Data Safety

The Bank collected the following data from you:

  • Data Linked to You:
    • Location
    • Identifiers
    • Diagnostics
  • Data Not Linked to You:
    • Contact Info
    • Contacts
    • User Content



How was your experience with The Bank Mobile? Post a Review




Features

The Bank Mobile for iPhone allows you to check balances, make transfers, pay bills, make deposits, and find locations.

- Make payments to new and existing payees, cancel scheduled bills and review previously paid bills from your mobile device.

Start banking wherever you are with The Bank Mobile! Available to all The Bank online banking customers.

- Check your latest account balance and search recent transactions by date, amount, or check number.

(You must be enrolled into Bill Pay to use Mobile Bill Pay).

  Contact Support
Developer:
The Bank

Contact e-Mail:

Website: