Lili - Small Business Finances Reviews

by Pfern

Some money was deposited into my account over 3 weeks ago but was paid to my LLC and not to my name due to a simple oversight (probably easy to make in the freelancing world with how easy it is to create an LLC). I have been told for 23 days now that my situation would be resolved within 2 days. I have supplied documentation but it is of no use since this app doesn’t support payments to your LLC yet. However, now I can’t close my account and this money has been held for over 3 weeks all the while promising a “quick resolution”. Numerous calls have left me speaking to nice and kind people (hat tip to Carlos and Ron) but they simply can’t help due to company policy as it is not their department holding up payment. They can’t forward me to someone in the Risk department. I have been trying to speak to a supervisor for a week now and I am just told they will call back when able. I have been told via email I will receive a call within 3 hours only to have a whole business day lapse and me have to call them because I never heard from this app. No one can help because the policy won’t allow them to help and they aren’t allowed to forward me to the department who can. I’m sure this bank may be great as long as things are good. However, if you ever need to talk to someone or have a problem like being paid to your LLC instead of yourself, you might as well just pray and hope as that is about your only option.

by Danielle Harriz

I transferred 100 dollars from my husbands account to mine so I can start using what I thought would be a good freelancer account.
Well little to my knowledge you can not transfer money from another account that is not in your name. Ok no problem. But there was a problem, they took the 100 dollars out of my husbands account immediately and never gave me the funds into my this app account neither did they put the money back in my husbands account. So trying to figure out what was going on I called this app customer service number and was told three different things by three different representatives which neither of them could help me recover my funds. Now I’m in the process with my husbands bank on disputing the funds transfer so that I can retract the disbursement by an attempt to get my husbands money back to him. Hopefully they do not dispute the dispute. We will see but overall I can not trust a company with my money who is going to act like there is nothing they can do fir you when they take your money and it disappears in thin air. Do not use them if you have a discrepancy they will NOT resolve it for you. You will be left to figure it out for yourself. To make matters worse the lady representative I spoke with had a serious attitude with me like I stole her money. Just don’t use this app. I recommend Chime and Varo. I have never had a problem with them helping me or them taking my money

by Listenandvibe

I’ve been using this app for about 7 months and had made an online purchase when I made the payment and the money was taken from my account, I was charged an additional 2 more times and the merchant canceled my order and I never received a refund. I’ve had one conversation with a customer service rep from lilli and was told that I was going to take a long time for me to get my money back and that I need to reach out to the merchant to get them to release the funds. So I call the customer service rep from the merchant and was told that my financial institution (lilli) was holding the funds and that they never received the payment. So I then I began corresponding with lilli customer service through email. Lilli requested that I give details of the transaction which I corresponded every bit of information I had including screenshots of the receipt and the canceled order email with the bank statement showing my card was charged and was told it would take 10 business days for me to receive credit for my dispute. When I reached out afterwards the ten days to check on the progress of my dispute, they told me that needed more information which really feels like they are blowing smoke. This has been a terrible experience and I will be looking for other business options for banking.

by Tonecard

I tried to open an account, went though the arduous process. At the end Lili told me that due to ”forces behind their control the account can’t be opened” But didn’t tell me why (which is a violation of the Fair Credit Reporting Act btw) Contacted customer service at least 10 times to try to get it figured out. I received nothing but generic automated messages, days after emailing them. Try to log in it says an account with my phone number is already in use. Try to reach customer service it says “no account with this number is detected” (ok….) So….complete, total waste of time, and illegal. Pretty sure they just farmed me for my info. Thanks a lot. I wouldn’t need apps like this if I wasn’t already struggling with money so thanks this app for not only stressing me out on top of it for several days trying to figure it out.
(AND BTW TO “SUPPORT”: PLEASE DONT WASTE YOUR TIME POSTING SOMETHING ABOUT HOW YOU TRIED TO RESOLVE MY ISSUE JUST TO TRY TO SAVE FACE ON THE APPSTORE. You did not. And if you say to reach out to support for help I will probably have a hernia laughing. I will be contacting the proper channels about the FCRA violation. When you deny someone an account or credit you HAVE to tell them why and give them recourse to fix it. Sort of feel like maybe it was discrimination? Just don’t….)

by D1234@#$

Had no trouble connecting an external account in order to open/deposit funds into my this app account and I was very happy with this app for the first 2 months. Then when I went to transfer money out of my this app acct to the same external acct it refused to connect. I got so frustrated with their less than helpful customer service (“oh that isn’t one of the banks this app can connect to” “then why is it on your list and how was I able to connect to it before???”) I decided to close my account. Except I still couldn’t use an ach to remove my funds. My only options were to do daily atm withdrawals until the account was drained (with a $200 daily limit this would’ve taken way too long) or spend the money via my debit card (No thanks). So I just kept trying to link to the external acct every day and FINALLY (on day 6? 7?) it connected. There’s a limit on ACHs so I still can’t close my account but at least I was able to move some of it to a safer bank that won’t hold it hostage. Hopefully when I go back to transfer more it lets me. I can forgive technical glitches. That’s life. But terrible customer support on top of it? Not when we’re talking about access to my money. I wouldn’t recommend this app to anyone.

by TeJota20

I opened up an account with this app over a week ago. Since opening the account I have deposited money which I have been unable to use. Every time I try to connect my card to Apple Pay it says “invalid card”. I have tried reaching out to customer service several times and get the same unsuccessful actions take to activate my card. 4 different times the representative has reset my card and left me to go try and use it promising that it will work to only have the card get declined resulting in me having to call back. EVERYTIME I call the helpline I get disconnected several times before getting to the point where I can even select the option to get a call back. The latest representative told me they needed to connect me to the apple specialist to help with Apple Pay but after being on hold with them for 20 minutes I was told by the specialist that I needed to be transferred back to customer service because they’re not able to do anything of the card isn’t already in the Apple wallet. This entire experience has been EXTREMELY frustrating, I feel like this isn’t even a real bank and that I’ve just wasted several hours of my life and potential earnings dealing with this issue.

by Xxtinastudio

I tried opening an account to manage my freelance services and keep better track of expenses as I’m working on bigger projects now. I went through all of the states for verification and then received a text message almost immediately after that read, and I quote, “Thank you for uploading your documents. For reasons beyond our control, we're not able to open an account for you at the moment. Thank you for your interest in this app.”

Excuse me, what? How is that a sufficient response to any potential client of your services? As a professional, I would never send something like this without a clear explanation as to why, or at least with immediate option for redress. I would think a banking institution whose specialty is for *professional* service providers, that they would at least show me the same respect I showed them. And as a brand strategist and designer, I’m even more appalled by the inadequate failure to deliver on what you promise to your audience. I was looking to make my life easier, not MORE difficult.

I even looked throughout the website help center too and have found nothing that discusses the application or verification process. This is not ok. Do better.

by Summeronabus

I have been singing this app’s praises for months because the interface is attractive and intuitive. However, I have recently come across a glaring issue. I needed to dispute two transactions from one merchant. They made it quite cumbersome with a long wait period to even begin the process. Once it started, I was asked to provide proof (which I did provide, two emails from the manager of the business promising me that a refund was owed) three separate times. After many days I was told the dispute was not found in my favor with a reason showing that whomever came to that judgement did not even understand or read the paperwork I signed. I sent an email asking for follow up, it went unanswered. I opened a new ticket which took days for a response which was essentially a non answer. If this is not corrected when I get home from my business trip I will be closing my account permanently and dissuading all others from using them. I should have read more negative reviews here, this is obviously a pattern for them, it is very clear that this app does not advocate for their customers! Beautiful app, AWFUL service! Be warned!

by Bgjjd

this app was my favorite bank. It easily allows me to manage my transactions. However, their customer service is the worst I’ve experienced. Denying a customer the option to speak to a supervisor is absurd. Let alone being hung up on TWICE by the SAME rep. Smh. I had an issue with being scammed by someone and I was trying to dispute the transaction. I have multiple brick and mortar banks but like the fee less options of online banks. I primarily use Fintech for purchase/interest and b&m for business. I will say all though there is a convenience for Fintech, the EMPHASIZE is THEY ARE NOT A BANK!!!! Getting a refund is hard because they have to follow different rules. This matter was only $10 dollars but this has left a sour taste in my mouth. I ended up contraction their parent company to file a complaint but who knows how far that will go. BE CAUTIOUS WITH KEEPING ALL YOUR MONEY ON FINTECH. I don’t recommend Chime, but that’s probably the best Fintech company for personal use. Try credit unions, second chance banks, etc if you are unable to open a real bank. I only opened a Chime account because the 2 day early deposit and have been hooked to the no fees BUT PLEASE BE CAREFUL WITH YOUR MONEY!!!!

by Jack Package / UPS Man

I’m still trying to figure things out but I love the platform and the options I’m given to where I choose how I spend my money and specifically document what’s every dime is used for and that it’s accounted for by category. The only problem I have is that within the past year (give or take a little), I hadn’t used my card until recently when I added about $59 to my account. Well I’ve misplaced my card but know and have all my info in front of me, but I am not allowed to make any kind of transaction with this card because it says my account is oh hold/locked, due to suspicious activity. If I’ve only made one deposit recently, due to my seasonal freelance work, how is there suspicious activity? I added $50 it on once in the past few months and my account has been locked and I can’t retrieve my money. What’s the point if I can’t use my money?

by Desait11

Either through a phone call or the chat box my inquiries have been answered and explained so that I know exactly what’s going on in my acct. I find the this app app so easy and instead of feeling like I’m guessing I know what and where I’m sending funds. I like feeling confident and your app really is user friendly as is your customer service Dept! Keep up the Outstanding work it really shows.
I recently went into a brick and mortar bank to cash a check written on their bank and they said they would mot cash the check unless m opened an acct. I don’t know if anybody else finds that crazy ..? They can see the funds it’s one of their very own checks acct and their customer but they would not honor the check said the amt was too high!!! The local check cashing place could cover it so it wasn’t that at all. When the manager said unless you open an acct I said if I was going to open an acct it certainly would not be at this bank. Over my dead body…. Strong arming people into opening up accts so they can treat you poorly and charge me a fee for everything!! No thanks!

by Burreazy37

I really love how easy this app makes it to send invoices and categorize my expenses. I no longer have to use multiple accounts just to keep track of business expenses and life expenses. They have a great referral program, and I’ve got several friends who actively use this app now too. I might even upgrade the kind of account I have to their PRO account. If I had ONE complaint it would be there’s no INSTANT TRANSFER or P2P options in their free standard account (not sure if in pro either, but I don’t have that account). Also, transferring money in this app from another bank account takes longer than any other banking app, bank, or money account I have. It’s not unusual for me to wait 2 weeks or more for funds to hit my this app account from another account, even when submitted thru this app. I would like to have just one or two apps for all my needs and if this app offered instant or 1-3 day transfers between linked accounts and/or an option to send money to another this app user instantly, I would migrate entirely over to this app. But overall, I love it!

by Melissa Applegate

So I’m a freelancer and have been with Chime PayPal Venmo cash app and many more cards. I am tired of paying a monthly fee so I came across Lily and got it. No fees like chime PayPal & Venmo so huge plus in my book! Let alone they help do the financial stuff like taxes and separated from business to personal expenses!! Down fall is if I got paid in cash and went to the store to do a cash load I was unable to do so at Dollar General and Family Dollar!! Do you know how frustrating that’s been that I’ve had to put the money on a different account cause for some reason the store one day was able to take my card to load it to telling me the next day that they can’t because it’s saying declined or card not available or inactive account?!?! I haven’t been able & haven’t tried since April so 8 months now I haven’t even tried. I wanted the card with easy access and better banking. So I hope this has or will be fixed so I can use my account again!!

by Britt4427

The only reason I didn’t give this app a 5 star rating is because connecting it to my smaller local Credit Union has been a pain in the neck…. It’s the same all around for almost every online banking card I have found so this isn’t unique to this app. It’s also confusing finding a no charge ATM, I live in a small state so my options are limited.
But… besides those little inconvenience this app is my go to card to use out of all my online bank cards even over my than my local bank account. You get a virtual card that you can use with your phone or for online payments, there is no monthly fee, and there app is user friendly. I highly recommend using this app if you have your own business, as an extra account, or your main account. this app also offers direct deposit options.
So 4 out of 5 stars and my only compliant is that it wasn’t as easy as clicking a button to combine my this app account and local credit union account.
Thank you this app

by Mkkieb

I’ve Been using “Chime” for about 9 months and love it and just got my “this app” card in the mail. Immediately it linked to my Apple Pay and was able to deposit. Something chime is unable to do. Chime will let you deposit but not instantly takes 2-3 Business days. But this app went instantly so I’m very happy about that! Used it at a couple stores and was able to itemize what I bought into categories, since I own a business it’ll be extremely helpful to instantly be able to see when I spent things personally vs for the company! A definite plus! So far I’m extremely happy, can’t complain! To top it off there covered and backed by a bigger bank so your money is absolutely insured up to $250,000!! That’s awesome, that’s just like any normal bank... WITHOUT the headache of going into a bank and giving them this and that info sitting and waiting for a half hour, talking to someone, waiting for your debit to print and an hour later you Can finally leave with your account. So I can honestly say I 100% (so far .. will update in a month) would recommend this card to anyone. Especially just to have another account for savings or personal spending! Grab yours now!

by SIte Insights1

I am so glad to have this card it has ever left me to embarrass myself at a check stand looking broke and walking out empty handed, thank you for the extra amenities I have thst save me from worry of IRS problems and also gives me the automatic ability to keep track of it without me getting my credit right and positive if you only had a capital section and offerings for working capital offers based on the data in my account which is only offered by approval without submission of any proof I have to gather up and get to another bank…I’d love to discuss or clarify this to anyone with this app who contacts me. Would blow this app up to us independent worker’s who can’t scramble for documents.

by Moehope

All in one for self employed individuals, small business owners, independent contractors, etc; ! Has pretty much every option or capabilities you need as well as the options and different necessary features that will make income tax time much easier and just better all around. And not just for Income tax season this makes banking easier to keep up with spending, expenses, and purchases work related or not so easy and it’s like a checkbook that balances itself and will keep your hard earned money calculated on what’s going out and coming in and also can track your spending which I know is something I definitely do need to always do but Lili does it for me. I have found anything it can’t do! As a matter of fact I’m learning more and more that it can do every day

by Jinxie DR

I have had lot of cards for my small little dog breeding business I have at my home & all of them have the ridiculous fees for every little thing I would do (atm ,extremely high transfer cost monthly fees ) ! I read about this app on a social media site. Ad looked good so I clicked the link and read up on this “new banking” for gig band freelance workers & realized that is me !!! So I read the fees and monthly cost 00 for what I need it for!!!! I was shocked ! Ok too good to be true ?? Nope I now have had my cute this app card , been banking with them now for couple months ! I can’t tell u enough how easy Lili is to use ! My income can deposit immediately into my Lilli from my cash App or PayPal (customers pay these two ways ) I can then separate my income into work or life and my expenses are the same !!! So so easy !!! I am looking forward to a long relationship with Lilli Bank and recommend it to u as well !! Next for me a cute designer debit card with dogs on it ❤️
Maybe this year :-) Thank u Lilli for making my life a little easier!! Morgan

by Shell Den Cam 9-11-16

I have been a member of the this app Family for over a year now and if you are looking for an Account for your Business then this app is your upmost overall BEST Business Account to have! There are so many Benefits that this app has to offer within the this app App from invoices to help with your taxes to P2P transfers to up to $200 in overdraft protection as long as you have Direct Deposit but what I absolutely LOVE about this app is the convenience of having INSTANT withdrawals deposits and transfers! There isn’t many Business Accounts that offer the convenient benefits that this app offers! The Customer Support group is absolutely amazing and they are the most kind people who are always focused on their members and what is in their best interest! If you haven’t joined this app yet then you are definitely missing out on the absolute BEST for your Business! Thank you this app for EVERYTHING!

by Marksgrl79

I am a freelance writer and for me tax season holds more frustration than anything else but now with this app I feel like my finances are in great hands, I’m a this app pro subscriber (which only has a $5 fee monthly ) and I get a ton of great extras that seriously facilitate a better understanding of my expenses for my profession like in-app invoice creation and tracking - which is great because it saves me time and headaches in terms on having to keep track of them using a separate application… and that’s just one of the benefits of using this app! There’s a ton of other great features that I’ve only found this app to have. I’ve been convinced to keep my account and actively utilize it to be proactive this coming year with all my anticipated freelance jobs and the challenges I face to make certain I’m getting paid the most for my time.

by KamilG225

I’ll update this review if they ever get back to me, but at the moment this may be the worst customer service I’ve received for pretty much any service (let alone a banking one that has my money). I usually ignore 1 star reviews but now I’ll start taking them seriously.

this app said they have shipped my card but it never arrived. Checked my address and it was correct. So I asked them to cancel that one if it was a postal mistake because I know it’s not their fault, but I never got confirmation they actually cancelled it. I got back to them telling them that it is the correct address and I got no response. Now I have to reach out again and start the process all over. Keep in mind it has been one full month and they cannot even ship my card. Probably cancelling this soon if there even is a way to do it.

by Blogger That Needs A Blog

So far I’ve enjoyed this app, especially the resources on the website for freelancers. But, I’m starting to wonder if I’ll ever get my actual physical card. The steps for the card (as it says on Lili ) says “Embossing”,“Shipping”, and “Arrival” after everything is set up. My concern is that my card’s arrival date keeps getting further and further starting from January 16th, now to January 23rd as of 8:50pm, but it was on January 22nd at 9:00am this morning.

Will I actually get my card? I like this app so far and want to continue using it, but I’d feel more comfortable with a physical card in my wallet.

by Rruca1

I’m honestly really glad I found this awesome freelance bank. I just wish it worked with some of my finances apps - the main bank company isn’t recognized by a lot of finance apps that use Plaid to integrate. But regardless, it’s so useful for freelancers and the tax bucket is a great way to save a little towards your taxes throughout the year. I really appreciate how much this bank cares for it’s customers, especially during this COVID times, the bank has constantly sent me useful articles by email and nothing but helpful info specific for independent contractors. Definitely recommend!!!

by JessMancuso

I was a little bit bummed to find out that I couldn’t transfer directly from this app to my personal bank, but I tried again a week or two later and they already had started supporting this feature! I am thrilled to be able to separate my business and personal finances for free! The last time I was able to do that was when I unfortunately was banking at Wells Fargo. Which I will never do again!

by NicSilb38

this app has really made managing my finances as a freelancer so much easier. I love being able track my business expenses in the same place I keep track of my money - makes thing so easy come tax time and I’m sure I’m saving money because no deduction is slipping through the cracks. Not having to keep a minimum balance is also a lifesaver - as any freelancer knows, some months are just better than others. I wish this app existed years ago.

by BritBunny316

My this app account is literally the BEST banking experience I have ever had in my life. They have always been very accommodating if I have any sort of dilemma, which have always come from something to do with my own self-inflicted issue ( i.e. changing my email, phone number, or billing address). It’s usually involving a change I need to make to my log in information in order to log into my account. I absolutely LOVE the tax-bucket option, I think it’s phenomenal, and has been super helpful to me. They’ve seemed to have a steady flow of improvements in Lili and give you a timeframe of when to expect an upcoming feature. 5 out of 5 stars on this app, without a doubt!

by 504Alicia

This card is Amazing! The this app card helps me with my business tax savings. It keeps my purchases separate you can choose if your purchase was life related or work related. The new cash deposits is just what I was waiting on. The customers asked for that feature and this app delivered. The several free ATM are all over nationwide. I travel a lot and I’m always blocks or 1 mile away from one of the free fee ATM’s. This card is hands down the best card to have for freelancers. Thanks this app Card this is just the type of card a lot of us freelancers have been waiting on.

by Mr. De'Bey

this app is like a breath of fresh air, they don’t have any tricks up their sleeves like the traditional banks. I’ve never had to worry about overdraft fees, my money always comes before I’m even expecting it. I love how I can freeze my card to stop transactions I may have forgotten to cancel. There are no ways to deposit money physically and no checks, but who really uses them anymore? this app is compatible with your Cash App, Venmo, Square and Zelle accounts for fast receipt of your money, I really appreciate a business account and bank that treats me fairly. If you are in the market for a business bank account this app is more than exceptional.

by Cccairooo

I’ve already written a review of this app prior to this one, but I’m writing another one here to share something that people will want to know about this app’s customer support. A few minutes ago, I emailed this app’s customer support with a question about my account. With pretty much any other company, you get an email acknowledging their receipt of your email, usually saying something like “We’ll get back to you when we can!” or “Expect a reply within 3–5 business days.” this app does thing differently! Their policy is actually to make sure you get a response within 3 HOURS! Can’t beat that, right?!

by Lorianna R.

I absolutely LOVE this app. My boyfriend and I run our own businesses so when he found this app I immediately jumped to getting it! I didn’t want to go the traditional route with getting a business bank account at Wells Fargo or Bank of America so this saved me all the hassle and it was SUPER quick to set up. I also have my own business debit card that they send you and anytime I make a business transaction I’m instantly able to categorize it as a work expense in Lili as well as see my yearly tax savings! It feels good finally having my personal income and business income separated! Highly recommend this for someone who is running a small business and just needs something quick and efficient to operate their business expenses!

by Katelyndrae

I’ve been using this app since their pre-release registration... they have always been so reliable. I’ve never had an issue that prompted me to call customer service, and I use this app as my primary bank. I switched from PNC because I hated thei fees! This is the perfect simple bank/banking app for freelancers or small business owners because it lets you organize your finances AS YOU GO and proactively manages your taxes. Everything is organized and user friendly too.