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Some money was deposited into my account over 3 weeks ago but was paid to my LLC and not to my name due to a simple oversight (probably easy to make in the freelancing world with how easy it is to create an LLC). I have been told for 23 days now that my situation would be resolved within 2 days. I have supplied documentation but it is of no use since Lili doesn’t support payments to your LLC yet. However, now I can’t close my account and this money has been held for over 3 weeks all the while promising a “quick resolution”. Numerous calls have left me speaking to nice and kind people (hat tip to Carlos and Ron) but they simply can’t help due to company policy as it is not their department holding up payment. They can’t forward me to someone in the Risk department. I have been trying to speak to a supervisor for a week now and I am just told they will call back when able. I have been told via email I will receive a call within 3 hours only to have a whole business day lapse and me have to call them because I never heard from Lili. No one can help because the policy won’t allow them to help and they aren’t allowed to forward me to the department who can. I’m sure this bank may be great as long as things are good. However, if you ever need to talk to someone or have a problem like being paid to your LLC instead of yourself, you might as well just pray and hope as that is about your only option.

I transferred 100 dollars from my husbands account to mine so I can start using what I thought would be a good freelancer account. Well little to my knowledge you can not transfer money from another account that is not in your name. Ok no problem. But there was a problem, they took the 100 dollars out of my husbands account immediately and never gave me the funds into my Lili account neither did they put the money back in my husbands account. So trying to figure out what was going on I called Lili customer service number and was told three different things by three different representatives which neither of them could help me recover my funds. Now I’m in the process with my husbands bank on disputing the funds transfer so that I can retract the disbursement by an attempt to get my husbands money back to him. Hopefully they do not dispute the dispute. We will see but overall I can not trust a company with my money who is going to act like there is nothing they can do fir you when they take your money and it disappears in thin air. Do not use them if you have a discrepancy they will NOT resolve it for you. You will be left to figure it out for yourself. To make matters worse the lady representative I spoke with had a serious attitude with me like I stole her money. Just don’t use Lili. I recommend Chime and Varo. I have never had a problem with them helping me or them taking my money

I’ve been using Lili for about 7 months and had made an online purchase when I made the payment and the money was taken from my account, I was charged an additional 2 more times and the merchant canceled my order and I never received a refund. I’ve had one conversation with a customer service rep from lilli and was told that I was going to take a long time for me to get my money back and that I need to reach out to the merchant to get them to release the funds. So I call the customer service rep from the merchant and was told that my financial institution (lilli) was holding the funds and that they never received the payment. So I then I began corresponding with lilli customer service through email. Lilli requested that I give details of the transaction which I corresponded every bit of information I had including screenshots of the receipt and the canceled order email with the bank statement showing my card was charged and was told it would take 10 business days for me to receive credit for my dispute. When I reached out afterwards the ten days to check on the progress of my dispute, they told me that needed more information which really feels like they are blowing smoke. This has been a terrible experience and I will be looking for other business options for banking.