My Hair [iD] app not working? crashes or has problems?

My Hair [iD] Status

Last Updated on 2024-08-13 by L'Oreal

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Common My Hair [iD] Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot My Hair [iD] app on iOS and Android devices. Solve all My Hair [iD] app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

My Hair [iD] iPhone Issues and Solutions

My Hair [iD] iOS app crashes, not working, errors
My Hair [iD] iOS app network issues
My Hair [iD] on iOS has black/white screen

My Hair [iD] Android App Issues and Solutions

My Hair [iD] has errors/crashing/not working
My Hair [iD] server network connectivity issues
My Hair [iD] has black screen

My Hair [iD] iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever My Hair [iD] app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix My Hair [iD] app crashes or not working on Iphone (iOS):

Close and restart the My Hair [iD] app on iPhone
Update My Hair [iD] app to the Latest Version for iOS
Uninstall and reinstall My Hair [iD] iPhone app
Update your iPhone to the latest iOS version

Fix My Hair [iD] on iPhone unable to connect to server/internet connection issues::

To resolve My Hair [iD] network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix My Hair [iD] black/white screen (blank screen) on iPhone:

Follow the My Hair [iD] iOS app troubleshooting guide Here →

My Hair [iD] Android App Issues and Solutions

Fix My Hair [iD] not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent My Hair [iD] app issues:

Force Stop the My Hair [iD] App
1. On android, goto "Settings" » click My Hair [iD] app. » click "Force Stop".

Update My Hair [iD] to the latest version on PlayStore

Clear My Hair [iD] App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "My Hair [iD] app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch My Hair [iD].

Fix My Hair [iD] unable to contact server/ My Hair [iD] internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click My Hair [iD] » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got My Hair [iD] » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch My Hair [iD] on android.

Solve My Hair [iD] black/white screens issue on Android:

Follow the My Hair [iD] android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at L'Oreal, developers of My Hair [iD].

Verified email ✔✔

E-Mail: [email protected]

Website: 🌍 Visit My Hair [iD] Website

Privacy Policy: http://www.lorealprofessionnel.com/sitecore/content/master/int/home/legal/privacy-policy

Developer: L'Oréal

About this app

L’Oréal Professionnel introduces a new hair color consultation tool for professional hairdressers. Once your client has found the color they’ve been looking for, find the corresponding shade in our L’Oreal Professionnel digital swatchbook to create the desired look. Transform your hair color consultation with the Style My Hair Pro App. 1. Help your clients decide on a new hair color. They can try on the latest trending hair colors in real time with our 3D Try On Tool. 3. Inspire your clients with customizable visionboards of trending looks. 2. The application and its supplier and provider do not save or store the pictures you take or upload. Only you as a user have access to your content.