mySanitas Chat app not working? crashes or has problems?

mySanitas Chat Status

Last Updated on 2023-03-01 by GUIDEWELL-SANITAS I, LLC

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Summary of mySanitas Chat Problems 😠👌🔥

- App doesn't work for some users

- Sign-up process is difficult for some users

- No customer support available to fix issues

- App doesn't load anything for some users

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Common mySanitas Chat Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot mySanitas Chat app on iOS and Android devices. Solve all mySanitas Chat app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

mySanitas Chat iPhone Issues and Solutions

mySanitas Chat iOS app crashes, not working, errors
mySanitas Chat iOS app network issues
mySanitas Chat on iOS has black/white screen

mySanitas Chat Android App Issues and Solutions

mySanitas Chat has errors/crashing/not working
mySanitas Chat server network connectivity issues
mySanitas Chat has black screen

mySanitas Chat iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever mySanitas Chat app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix mySanitas Chat app crashes or not working on Iphone (iOS):

Close and restart the mySanitas Chat app on iPhone
Update mySanitas Chat app to the Latest Version for iOS
Uninstall and reinstall mySanitas Chat iPhone app
Update your iPhone to the latest iOS version

Fix mySanitas Chat on iPhone unable to connect to server/internet connection issues::

To resolve mySanitas Chat network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix mySanitas Chat black/white screen (blank screen) on iPhone:

Follow the mySanitas Chat iOS app troubleshooting guide Here →

mySanitas Chat Android App Issues and Solutions

Fix mySanitas Chat not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent mySanitas Chat app issues:

Force Stop the mySanitas Chat App
1. On android, goto "Settings" » click mySanitas Chat app. » click "Force Stop".

Update mySanitas Chat to the latest version on PlayStore

Clear mySanitas Chat App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "mySanitas Chat app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch mySanitas Chat.

Fix mySanitas Chat unable to contact server/ mySanitas Chat internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click mySanitas Chat » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got mySanitas Chat » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch mySanitas Chat on android.

Solve mySanitas Chat black/white screens issue on Android:

Follow the mySanitas Chat android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at GUIDEWELL-SANITAS I, LLC, developers of mySanitas Chat.

Verified email ✔✔

E-Mail: appsanitas@mysanitas.com

Website: 🌍 Visit mySanitas Website

Privacy Policy: https://www.mysanitas.com/en/legal/website-privacy-policy

Developer: Sanitas USA Inc.

50% Contact Match

Developer: Sanitas

E-Mail: usuariosmovil@sanitas.es

Website: 🌍 Visit Mi Sanitas Website

About this app

New Jersey and Tennessee patients only - mySanitas Chat is a patient service program that provides free online access to a Sanitas doctor for answers to your health questions through your mobile device or computer. Once you’re logged in, you can immediately start chatting with a Sanitas doctor. It works like text messaging in a secure manner. You can send images, documents or switch to video, if needed.