Contact Word Crush Support

by Deb7700

I’ve played this game more than any - ever! I’ve won two championships, have reached level 2148, have almost 25,000 coins, and have amassed many “hints”. Then, the game froze and I can’t move on. I can play the dailies, but not the regular game. I tried the ‘app support’ button and was led to a site that welcomed me to ‘nginx’ and lists of codes, numbers, and dates. I tried ‘developer website’ and received the message that the page was removed. I am so frustrated and unhappy.......and would appreciate any suggestions.

Update: even more frustrated! Got NO response to the above; saw a response to someone with he same problem so followed the advice given to that person — uninstall, reinstall, update, and problem solved..... didn’t work for me. So, I finally just started over. I’m now back to level 180, doing well in the current tournament, and realized that I am not getting credit (coins) for all the bonus words......arrrgh! Please help........there are lots of other word games, so I’m probably done with this developer’s games.

2nd update just a few minutes after the last! Lo and behold! I opened the app once again, just to finish the tournament, and all my original coins and hints were restored and I was returned to the level where I froze! Yay!! 5 STARS again!

by Saywhy

In Response to Developer Request to update Review: Your response did not indicate any changes had been made to lessen the number of ads, time required to watch (some require watching full ad) or steps necessary to get out of ads. When more time is dedicated to ads than playing the game, the objective is lost. I realize the developer is due some reward for developing but not like this. Sorry.

Initially rated high until I found out how much time was required to play a simple game. Game is good problem is game is designed to force you to pay to use; either you spend money or time. One round/word location in the game may take 3 seconds then you spend 35 seconds forced to watch an advertisement for another game. This is because game does not allow you to shuffle letters without repeating this process (letters purposely need shuffling). Summary 2 words may take several minutes. Waste of time. Other game advertisements don’t force you to wash the advertisements in entirety as does this one. There are better word games ou there. I’m gone.

by Mad In Indy

I did love this game until I got LOCKED out! I have won first place twice in the last few weeks and second place once. Built up 2415 coins. Tried to enter this weekend’s tournament and completed a board called: associated with a witch. Instead of entering me in the tournament and giving me a new puzzle I was sent back to the associated with a witch title board, but no puzzle came up! How can I get back in the game under the name eli where my coins are? I have 2 e mails don’t know which I am registered for this game with I have a Facebook account which you cannot seem to locate. Please help! I do not want to lose my coins... I have too many hours of play wrapped up in this game to start all over again!
Got your e mail... thank you. I updated new version but it sent me right back to my frozen screen. I did enjoy playing this, but I need a solution to my problem that works or I will have to find a new favorite game!