Contact Candy Crush Soda Saga Support

by Leonera The Alcelyte

I have lost progress to this game twice, the first time I hadn’t reached but to level 300 or so! I got a new phone the phone did not recover my contacts ect. I had to enter manually contacts as they called. Thought I had to restart everything so I started with fb. (That’s where I save my games)
I was able to recover most of my games with the exception of my contacts and candy crush soda saga. When I attached soda saga to fb it picked up my new profile and started me back at level 1. I almost lost my father 6 months ago and I am his caretaker so I am in a lot of waiting rooms. I chose to start over thought it was funny at the time me playing against myself for highest score. My second go around I have made purchases to reach level 1900 or so. The most recent 4 days ago. Soda saga completed an update in the same time frame asked for my acceptance and password. The keyboard that appeared did not give access to the characters needed to complete my password. So I went through fb, using my second profile it picked up my first profile. So now I am back at level 330 and playing myself again for highest score. All moneys spent for the past 6 months is gone. I’ve been waiting for a response from soda saga to resolve this issue. Nothing yet!! Fixing to let everyone know how disappointed I am!

by Jenny 515

I'm so po'd writing this! I deleted candy crush soda for this VERY REASON! I think after the money I have did n shelled out for this two f'ing games I have every right to trash it! I have never had a game that crashes in the middle of every single hard level I've been on and winning or just won and waiting on it to do is little thing at the end and then crash n I go back in to see I not only have to redo the level but I've completely lost my streak with it, and I've been on levels for DAYS and finally spent the money on the stupid deals. I will NEVER and I repeat NEVER give you another single dang dollar of my hard earned cash agsin. Deleting all of them and deleting them for good, I think this is done on purpose by the developers. It all comes down to money. The game is no longer fun. You have extremely easy boring levels and then next to impossible to beat without spending money levels. After YEARS of this game and deleting it in the past I can safely say this time it's forever. Idc if they make it completely free with all the boosters in the world. I'm done. 😡

by Sorry Not Sorry7

I played this game for a very long time (as you can tell from the streak). I really enjoy it. However, after I managed to play it yesterday morning, I came back to find I was unconnected from Facebook. No problem, I was used to this and tried to reconnect. It got stuck for the rest of that day and this morning in an endless cycle of checking WiFi and “Failed to connect” messages. I couldn’t even get into the game because it kept repeating those messages and trying to connect even after I restarted my phone and closed the app completely. I thought it would fix overnight, but it didn’t. With the app in such an awful state, I did the only thing I could think to do and deleted it off my phone before redownloading it. Not only did this not fix the problem, it also completely erased my 93 day streak and has made me feel very opposed to even trying to get back into the game when it decides to glitch out and be the reason I lose what I’ve worked hard to get. It also got rid of my boosters. I would have rated this app well if you’d talked to me two days ago, but now I’m furious.