Contact Candy Crush Jelly Saga Support

by S'mala

I have played this and sometime enjoyed this game. Even fell for the things that happened that made no sense. And even spent money. Nope - it’s over. I’ve been playing a lot lately just watching things that happen and how fixed it is. Why is it that you do something to get a striped candy or a bomb and the special candy goes in a certain spot (the spot it should go because it’s where it was made) but, then when it’s really going to help you it all of a sudden puts it over two spaces and not where you made it. This stuff happens all the time. Even when you do things to get the color bomb and then it’s there but - nope, all of a sudden instead of giving what you earned, more candies(for some strange reason come down and change it) When there was absolutely NO REASON for any other candies to come down - other than to take away what you should have had. You guys sucker more people out of money with cheating. I may be in the minority but - I’m out. Find some other people who don’t mind watching real game play get screwed up by your cheating.

by RJTheMagnanimous

**Just updated the app and still the same connectivity problems! TRASH!**

Months and months later... this game hasn’t changed much. STILL so many connectivity issues and blatant unfairness with the intent of being a greedy money grabber at the expense of your bread and butter... the real human game player. 5H!TTY BOT-LADEN GAME!

I’ve waited over a month for King to fix the connectivity issue. Why has it taken this long? When I launch the app, I can’t go into the Royal Championship unless I wait a few minutes for the “Save Your Progress” button you change to “My Profile.” Once it changes, I can finally access the RC. But after several games of playing, the app claims there is an internet connection problem which kicks me out and causes me to lose lives and/or not count my latest win and doesn’t count toward my streak.

The championships are also blatantly rigged! Every time I get to the last game before I’m about to level up, my opponent always has much easier handouts given to them (striped candies, color bombs, etc) while my side barely has any matches at all. But if I pay 40-60 bricks, I can almost always level up with no problem afterwards.

All of the above is starting to get REALLY old, King! Your greed and disregard for years’ worth of loyal fans/players/money givers is really starting to wear incredibly thin. Fix your app and make it a more balanced game or start to watch more and more people change their ratings. Your move...

by Sc00zyz.smsb

Oh where to start?
You're on a level you've been trying to beat for awhile. You're almost there, and come to the end and you need just a couple more moves--you're gonna get 9 gold bars from your pot to continue-- and up pops 'We're sorry, couldn't connect to the internet!', but you're showing bars and wifi and notifications are steadily coming in! LIARS! I DIDN'T EVEN NEED TO BUY bars; they were already in my account.

Here's another example: ERRORS. BUGS. Which isn't cool when you're playing in a time-rated tournament and it's showing you've completed 4/3 (already enough) items: fluffers, whatever- to proceed to the last 2 levels of the tournament...but no. Let's error out. So you try rebooting. Double check the connections, but it's not YOUR DEVICE.
BUGS!!!

THEN THERE'S THIS: So you've earned ALL THESE STARS by scoring high, right? The stars you've earned are collected and put in a piggy bank for you...Which you have to BUY if you want them @$2.99.
Yeah. No thank-you.

Last but not least, today I had earned DOZENS of lollipops; striped, sprinkles, etc. which I earned playing on the rainbow road. So this afternoon I pop back in to play and *All But ONE* of those WINNING were gone! I'm DONE. Not wasting anymore time or $$ on any of KING games.
Andiamo hasta la Vista -- ciao, I'm outta here bye I'll put my money on Pokémon...at least they give me what I've EARNED...for FREE.