Contact Coinbase Pro Support

by Sj-2020

Extremely unresponsive, primitive, outdated piece of useless app! I wish I could give it zero stars or even negative stars!!! The app is very unresponsive, every time you open it feels like your phone is rebooting!!!!! and everything you click on it, you must click multiple times to get it to actually respond!! and then there is the issue of functionality, the app is so outdated that you CANNOT EVEN SORT ANYTHING OR CREATE WATCHLISTS!!!! and they call it "COINBASE PRO"?!!!!! Compare this useless app with binance or kucoin to understand what "PRO" actually means!!! coinbase is by far the worst finance app I have ever used! they are dominating US market only because of lack of competition! is this free market or what?!! I hope one day binance and kucoin will be fully active in the US and then coinbase will understand what a pro app should look like! UPDATE: Once again, I'm writing and emphasizing what a piece of unresponsive junk this app is!!! Needless to mention that you cannot take your laptop with you all over the place and you need to be able to use the app, I have latest ios and still this app is so annoyingly unresponsive! Everything I click on, I have to wait or click a few times to get it to respond! I have binance, kucoin, trading view, yahoo finance and other apps on the same phone and none of them is like this. I wish I could give this app negative ten stars!!!

by Ohroonono

The app is extremely slow and buggy which WILL cost you money and on trades if you are scalping! You will surely be frustrated when it takes too long to load and refresh your account or order screens, and you cannot cancel a trade until it loads which could take a minute or li get at times. It always locks up liked this in the order screen and the best work-around is to close and re-open the app after each time you are finished reviewing orders rather than wait for it to load, if ever.

As for quotes and charts, this app lacks too many features. There are no notifications for anything, not when a trade executes nor when a price target is reached. In fact you cannot set price targets anyway. The maximum chart is 1 day and the minimum is 1 minute. Inbetween are 5 min, 15 min, 1 hour, and 6 hours candles. You cannot filter out coins, they show all of them on the Home Screen. No way to set favorites.

This was supposed to be the “pro” app. I cannot recommend this app to any serious day traders.

by Nickel Dime!

Coinbase allowed someone who sim swapped me to take over my account and remove all funds after being notified of fraud. They have zero customer service and now say I owe them money because the person tried to make a transaction but my bank acted to protect my funds after notification instead of sitting on there hands like Coinbase.

Update- Conant act you via customer support? Like I haven’t done that already multiple times (probably about 30 emails at this point). Since I have zero access to my account they asked me to open an new account so they could transfer my funds. After opening the new account they told me I owe them about $140. they deposited enough to cover the negative balance but have yet to explain how I’m supposed to transfer that to pay the negative balance on my old account. As for the rest of my money they say it’s gone and it’s my fault. I asked them for a time stamped account log to see if my money was transferred before or after I notified them but as of yet they are dancing around the subject.