Contact TASC app Support

by Whohasnoname

The new version of the app is even worse than the old one. Not only about the app, it’s the company issue. When I submit the medical reimbursement receipt they ask for verification description of service which Is my privacy. I visit the doctor regularly from last year, even my medical insurance company approved their portion of responsibility every time. When I call TASC, they said the receipt should include the date of service, patient’s name And total amount, which are normal and shows on my receipt. They also said my reimbursement cannot be approved because the missing of description of service. Did any one get the receipt like that? What they ask for is not a receipt but a medical history info. The receipt is from a national hospital. I think what they want is the costumer can use their card directly. Their master card is awful too. It even denied at CVS pharmacy when I pay my prescription. It’s NOT OTC!! It’s prescription!!! I’m not the employer nor the HR, so I have no choice. If you do, please keep away!! It’s good for both of you and your employee/colleague.

by GoDawgsAlways!

Getting reimbursement is like climbing Mt Everest in the worst conditions. Plus why the need for verification when we are paying our doctor, who’s a specialist their copay thru them whether over the phone or in person in need of verification???? As I opposed to seeing a primary care showing on the app under transactions not in need??? I think you need to review our insurance plan for this year thru employer and update app immediately! We’ve been with TASC for years and never had a complaint until now!! TASC remember it’s OUR money and you are not the insurance company nor the doctors. And remind your senior customer service representative to never threaten a customer again saying that if she audits we would owe you money??? When to begin with it is our money we put in! Please explain that?! I’m not the only one experiencing this and upset over it so expect more complaints. Plus navigating through it is even more confusing!!!

by Sexy Back95474828

My employer is leaving tasc. In fact they’re DUMPING tasc because of bad service. Tasc presents itself as being cheaper than the competition, which is why they were given a shot. But I’m glad that after numerous hiccups and issues, we’re going with another company.

Horrendous “upgrade” within the tasc company- lots of negative impact to the customer: from the app, to not getting paid, to just bad customer service.

In general, they question my purchases even after a receipt, demanding “more substantiation”. They question my pediatric copay receipts, saying “you could be buying candy or gum, so we need a better receipt.” They question my pharmacy purchases even when the receipt says “health item” and it’s for a prescription type drug like an antibiotic.

When they don’t pay, no one notifies me like a text or app notification I have to keep looking into my account to see where the claim is at in the process. Then if I see it as not paid, I’m on the phone wasting more time trying resolve it with a rep who is obviously from outside of the United States. You may or may not get a rep on the phone with a thick accent.

Good riddance tasc. I hope you go out of business. You don’t deserve anything.