TASC app Reviews

TASCapp is practically unusable most days. Generally I have to just get on my laptop tablet in order to use the website. TASCapp crashes when I attempt to upload my bills and receipts and if I use TASCapp to attach them as verification they never actually attach to the transaction. I have to go to the website to attach the verification documents to the transaction. It is super frustrating and a waste of time. About the only thing TASCapp is useful for is quickly checking my current balance. If it matters, I have an iPhone 11 that I keep updated.

I was able to pay for my child after school care no problem. Tell they changed and “update” it . And I was not aware of it tell my card declined for childcare. Now I can not pay for my child care after school cuz it’s religious. I have had to paid for it and go negative. I tried to get my money back and it would not let me. It keep asking for verification. When I have already attached the information and receipt. I have also called the 800 number. they are no help at all other then say sorry for the inconvenience. I will not be doing this ever again. I used this for a back up. And it turned out to be just throwing hundreds of dollars away.

Getting reimbursement is like climbing Mt Everest in the worst conditions. Plus why the need for verification when we are paying our doctor, who’s a specialist their copay thru them whether over the phone or in person in need of verification???? As I opposed to seeing a primary care showing on TASCapp under transactions not in need??? I think you need to review our insurance plan for this year thru employer and update app immediately! We’ve been with TASC for years and never had a complaint until now!! TASC remember it’s OUR money and you are not the insurance company nor the doctors. And remind your senior customer service representative to never threaten a customer again saying that if she audits we would owe you money??? When to begin with it is our money we put in! Please explain that?! I’m not the only one experiencing this and upset over it so expect more complaints. Plus navigating through it is even more confusing!!!

My employer (School Board of Broward County) switched to Tasc this year from Payflex, they freeze your funds without warning, no communication even though they have all your email, address and phone number. Been dealing with Tasc taking my payroll deductions and not adding them to my account contributions for 4 pay periods now. Customer service gives no information other than a “glitch in software “ . Enough is enough Teamlime or Teamgold whoever is mismanaging my funds. Computer glitches are momentary and usually resolved within a day, this is misappropriation of funds.

My employer is leaving tasc. In fact they’re DUMPING tasc because of bad service. Tasc presents itself as being cheaper than the competition, which is why they were given a shot. But I’m glad that after numerous hiccups and issues, we’re going with another company.

Horrendous “upgrade” within the tasc company- lots of negative impact to the customer: from TASCapp , to not getting paid, to just bad customer service.

In general, they question my purchases even after a receipt, demanding “more substantiation”. They question my pediatric copay receipts, saying “you could be buying candy or gum, so we need a better receipt.” They question my pharmacy purchases even when the receipt says “health item” and it’s for a prescription type drug like an antibiotic.

When they don’t pay, no one notifies me like a text or app notification I have to keep looking into my account to see where the claim is at in the process. Then if I see it as not paid, I’m on the phone wasting more time trying resolve it with a rep who is obviously from outside of the United States. You may or may not get a rep on the phone with a thick accent.

Good riddance tasc. I hope you go out of business. You don’t deserve anything.

The new version of TASCapp is even worse than the old one. Not only about TASCapp , it’s the company issue. When I submit the medical reimbursement receipt they ask for verification description of service which Is my privacy. I visit the doctor regularly from last year, even my medical insurance company approved their portion of responsibility every time. When I call TASC, they said the receipt should include the date of service, patient’s name And total amount, which are normal and shows on my receipt. They also said my reimbursement cannot be approved because the missing of description of service. Did any one get the receipt like that? What they ask for is not a receipt but a medical history info. The receipt is from a national hospital. I think what they want is the costumer can use their card directly. Their master card is awful too. It even denied at CVS pharmacy when I pay my prescription. It’s NOT OTC!! It’s prescription!!! I’m not the employer nor the HR, so I have no choice. If you do, please keep away!! It’s good for both of you and your employee/colleague.

This company is so bad. I have to submit receipts 3-4 times before they work. Their hold time is insanely long. I used to own my own company and used Health Equity for my team. It was so easy. Just upload and done. If I had questions friendly people with Texas accents helped me out quickly with little hold time. Now with Task I have to upload, and reupload everything. I call and am told everything "should" be all right. It seems like they outsource their approvals, and instead of contacting you if they have a question they just reject things without a comment, and when you call the people who you talk to can't fix anything.

I have submitted numerous reimbursement requests with pictures of the receipts for the dependent care, 1 declined and 2 have been pending for weeks. So not only did I lose money from pay deduction to put into the TASC account, I’m still paying oop for child care. So I’m losing $142 every 2 weeks with almost $600 just sitting in this account. I used the card at the eye dr and they want proof that’s what I used it for even though the transaction clearly states the name of the office! Our job just switched to them in June and I’ve already submitted a form to cancel my tasc account! It’s bs! We should never have this much trouble accessing our own money especially when I’ve provided all the necessary proof! So bye bye tasc!

The changeover to TASC uba has been a nightmare for me, causing financial hardship via overpayments, late payments, and now no payments. I cannot download forms anymore as the changeover doesn’t support Apple products well. I could barely navigate the old processes, and find the new, including the ap, to be ridiculously complicated and completely incomprehensible, with red and green monetary figures flying about and “my cash” incomprehensibles rampant. You have ruined my monthly budget. We are not teenagers, technology isn’t easy to grasp and you have made life far more difficult.

When I got my card, I was in no way informed I still needed to e-verify and that my card wasn’t active yet. I had to call customer support who told me to use TASCapp … which also didn’t tell me anything about how to fix the problem. I had to call again to learn to use the website to create a support ticket to submit my documents. Leaving the whole broken process aside, I expect TASCapp to be able to tell me there’s a problem with my account and have an interface for fixing it, not some backend solution. I really hope they make this change.

I am not able to log into my account through TASCapp . I called Customer Service and was told to use the Chrome browser instead.

Update: The developer did reach out to me and, via email, we figured out the problem and fixed the issues. I am giving TASCapp another star for this, but only one more star. There is no email customer service link available on the TASC Universal website, so I was only able to get assistance because of my poor review of TASCapp . There is an 800 number you can call, but they have limited work hours and each time I called, I had to hold with about a half hour wait time. When it comes to medical spending accounts, there are hard deadlines for when the funds must be spent and when reimbursements must be requested by. Because of this, having an app and/or website that works is crucial. Having apps and websites that do not work well, give little to no indication why they aren’t working, and only having limited, time-consuming customer service does not really work in this type of situation.

Update:
Some improvements (I can now log in), but still major issues. But I’ve bumped this up to 2 stars. Need to add a dependent? The option is there, but the request fails every time. I think as able to request a reimbursement, which is a big plus from previous attempts to use TASCapp .

I can’t even review TASCapp correctly because it won’t even let me log in. It says to use the existing email and password from tasconline, but it just says user doesn’t exist even though I’m logged into my online account without any issues.
So, back to the drawing board, engineers.

Don’t do it! Run!! TASCapp appears to be user friendly but the system is flawed tremendously. Every single time I attempt to use the money in my HSA account it is declined and I have to call repeatedly about it. They place the blame on our HR saying they did something and the entire company is disabled (it was a flat out lie) and then say it is all cleared up, when it is in fact not and it happens month after month. It happened again today and the office was closed at 3 pm! I was not able to get my medication again!!

If you’re thinking about going with TASC for a HSA plan run as fast as you can, you will never be able to use it.

You guys should update TASCapp to where we able able to view full card info “cc #”. My card was misplaced due to moving. Since then I’ve requested new card that still hasn’t arrived and I’ve had doctor appointments which I had to pay out of pocket. I submit my receipt and it’s declined!!! Why I don’t know because I’m in-network and everything I get treated for is covered. Most company issue emails via email. They itemize it in email so it’s visible to see but still gets declined. Smh!!! Please update to view card number incase someone else is in this situation.

After some dental work, I forgot to use MyCash card - so I submitted two different requests for reimbursements - one for the dentist and one for the pharmacy.

At first I was a bit concerned after reading the latest negative reviews. But...... as has always been my experience with TASC, I had a great experience with my reimbursements. They were paid within a few hours of submitting them.

Good job TASC!

When I first used TASCapp and logged in, I’d always get the error “Error fetching data” but I could still see the MyCash balance and transactions. Now, within the last week, it quit working - no data showing for MyCash balance or transactions. I had hopes for TASCapp but I think I’m ready to remove it from my phone. Contacting customer service by phone takes a long time and to receive an email response takes even longer. TASCapp requires more R&D and testing.

After submitting a review that reflected my frustration using TASCapp, the company reached out to me and corrected the issue. I am now able to use TASCapp , and in my experience, it is very helpful and easy to use. Submitting reimbursement requests have never been easier using my mobile phone. Thank you for your quick customer response and resolution.

TASCapp is such a nice idea, when it’s working...
Deadlines are a thing and I had to get a last minute health thing done before the deadline, I paid with my TASC card and provided all the info needed. It processed and then the following month came out of my new benefits. During this time TASCapp was acting really weird. It has been TORTURE getting ahold of someone trying to fix my account and reimburse me this years benefits and take from last year... like it was supposed to. Customer service is not great and to get anything done has been a hassle...

I have a new wellness account through TASC (started on 1/1/21) and it’s always been a pain in the past to submit reimbursements through my employer. I just received and paid my gym membership bill, so today was my first time submitting a reimbursement. ITS SO EASY. I uploaded my gym bill, selected my account, added the date, and I was good to go. It took longer to find my bill in my email than it did to submit the request from my phone. This is a much better experience than what I had in the past for any sort of reimbursement for employer contributions.

I called customer service and the representative suggested I use the application since it was my inaugural foray with TASC. So far it has been easy to navigate and reimbursements have been done quickly. I’m in the process of transferring money to my bank hopefully that is as smooth and fast!

Like the previous upset reviewer I find it irritating having to re-do and resend information every time. They should not need full history of my medical visits! Nor should they take weeks to approve reimbursement when it’s my money to begin with.
I’ve never attempted to use the TASC card because I fear it will be declined at the counter for some technicality and embarrass me! Surely there’s a better app and company out there, if you’re the decision maker look for it don’t use this one.

This review covers the website too, which qualifies as the worst possible user experience I’ve ever had. After completing the near impossible task of registering as a new user on the website along with the multiple attempts to submit a reimbursement request before that went through, I downloaded this mobile app only for it to tell me “User does not exist.” Beyond frustrated, indeed. I would submit this review with zero stars but it won’t let me.

“No service available for this date”. The date chosen was yesterday.
I wouldn’t mind but the only reason I have to request reimbursement is because they decided to update to a universal benefit account mid year. Had a perfectly good, working card in May and now I go to use it in June, I have to pay out of pocket and wait for a new card, and now I can’t get reimbursed.
I don’t see any difference between this and the other TASC app either. Why the two?

For Face ID - it works only if you leave TASCapp running in the background. Open TASCapp , enter your password do whatever TASCapp is supposed to do, close it and go back in - password again. Don’t close it, it’ll ask for your password.

Useless.

Have never been able to log in with TASCapp. I am a user of TASC FSA as an employer and as an individual. I can no longer tell our employees to use TASCapp. I think it’s time we get away from TASC. Last week I had a 4 hour call to customer service for another issue and still no resolution. Today an hour, half of that was on hold. I won’t even bother with this issue because I no longer have faith that it can be resolved.

Unless your employer had someone experienced with using TASC for both dependent care and medical care reimbursement requests, it’s not worth using TASC. TASCapp is so poorly designed, it leaves you with more questions than answers. There’s a bit of guesswork in submitting things correctly and they will hold your money hostage without communicating to you that you did something incorrectly. And good luck calling, some of the most unprofessional and incompetent customer service you’ll get.

I have been using TASC for the past 6 years with very little issues. Since the new platform and app has been released I have yet to be able to submit a successful reimbursement claim due to “No service available for this date”. The “MyCash” balance finally transferred to my bank account a month late, after 36 unsuccessful requests for transfers and 7 calls to the “customer service” phone number. Luckily, I only have a month left of this nightmare then I am NOT renewing this awful “service”.

The new system is more bureaucratic and convoluted in general. reimbursement process is inconsistent and depends a lot on the person who is processing your request. The form supposedly required for reimbursement isn’t available anywhere - CS was so smug about sending me one. I see there was no intelligent development process behind the ‘system upgrade’ other than enhancing the look. TASCapp is not user interactive and streamlined at all. I am not sure how they have internally determined this as an improvement.

Six weeks ago I use TASCapp and it worked wonderfully. I’ve now tried it every day for the past five days and when I login it gets stuck on the terms page where I have to click agree. I’ve rebooted my phone, I’ve uninstalled and reinstalled TASCapp several times and I’ve called customer service, which was a complete waste of time. I asked customer service for tech-support and they said they could not transfer my call to them.

I had no issues until they did their upgrade. Everything worked smoothly. I have only had issues since the change was made to the new platform and it’s not easy to use at all. Nothing works as expected in the site and app, they didn’t preserve past data, and it’s just overall a million times worse than what was before.

Have loved using TASCapp and the ease of requesting reimbursement with a simple photo of a receipt, BUT since the last update I can’t get in. Log in is fine, but then the screen goes to Terms of Use and just spins. I have watched it spin for hours and nothing. There is an “agree” button at the bottom, but it doesn’t seem active since the Terms of Use won’t download. Help.

I only downloaded it yesterday, but so far I am so happy with it. I forgot my TASC card at home and had to pay for my daughters appointment out of pocket. I submitted the bill and receipt yesterday and it’s already been reimbursed to my cash! Thank you so much!!

I really like the layout and simplicity of how to file a claim, see my balance and even transfer my money. My favorite feature is how easy it is to upload my receipts!! This save me so much tome and effort!