Contact Massage Envy Support

by CS135111

Not once have I ever been able to make an appointment on this app. You pay a lot of money for this membership, you do the millions of steps of the app (ok, 6 or so) that are required to book, then you find an appointment, but by the time you get to the click to book page and click book appointment, the screen goes blank or it eternally loads. This issue has been going on quite some time now, it never gets fixed. The people in store say there are no issues with the app and it should work fine, but clearly they dont use it. I’ve tried making sure there are updates, turned my phone off and on, but it continues to happen. What’s also frustrating is you find one, go through all those steps and take all that time, give up and call, and sometimes that slot is available when you call but other times it’s not. If you want an app to show you your appointment or research the service options, it works. It’s useless for booking appointments. If they fix it I’ll change my review, but meanwhile don’t waste your time and just call the store if you want a massage. Sadly, the office staff are so busy so if this worked it would save them all so much time, but clearly this app is not a priority. Or maybe it’s a way to deter you from using your massages.

Also, you have to scroll day by day to find one and sometimes that takes a ton of time. If they could just show you when there are openings, it would make this more efficient and user friendly too.

by Manfrenjenson

I do not understand how this app has 4.7 stars. It has so many issues.
First of all for those with memberships it doesn’t show how many appointments you have accrued. And during Covid I have accrued a lot. I have to call or go in to find out how many.
Secondly it is so hard to find appointments. You have to book weeks in advance and when me back is aching I don’t want to wait weeks. You can only search 3 locations at a time. I have about 10 that I’m willing to drive to which means I sometimes have to do 3+ searches to find an appointment that works. And if you are searching for multiple services it doesn’t automatically find one location that has all three in a row. So for example after finding a massage and a stretch then I get to facial and find out there isn’t an appointment that day and have to start over.
There is also no way to cancel an appointment in the app. Even if it’s three weeks away. You have to call to cancel. I was born after 1980. I hate calling needlessly. It’s such a waste of time.
Lastly clicking the “add to calendar button” just crashes the app and doesn’t add it at all. So yeah. I would not rate this app 4.7 stars at all. I’m going with one.

by Fortheluvofmusiq

The app worked well enough for me to book appointments before I became a member. For some reason once I signed up for membership the app stopped working for me. If does not show my upcoming appointments. Rarely does it give the option to book appointments. I pick a day along with all of my specifications and then it’s hit or miss. One day I had almost scheduled with the therapist and time frame of choice and when I went to select it, it gave an error message. I had a second preferment in mind of availability that I’d seen on the site and just decided to call instead to eliminate any problems. I followed up with a phone call to my location and found out the availability on the app was not reflective of the actual availability of the therapists. I know when I signed up for membership, I could not see my future appointments. This is frustrating because I have the one therapist that is a must for me and I’d scheduled with her for months in advance. I didn’t complain as long as the system kept my appointments locked in. I figured the app would reflect any future activity. Well that’s not the case. I cannot do anything on this app. It’s very frustrating because if it work as intended it would save me a lot of time.