Contact Macrofit Fitness Support

by The Fit Soul By Amy Ramsey

I have purchased a program on the app and enjoyed it so much I bought a monthly subscription.

The program I doing has a glitch. After trying basic troubleshooting,
I looked for tech support to get the glitch resolved and continue my program.

On the app itself, there is not a place for support only “feedback”.

i left “feedback” on a google form 2 times with no response or follow up email.

Now it’s been a week, and still no response to the app glitch and google form.
I researched and found a support email on Instagram. I direct messaged Fit! on Instagram and sent a detailed email to tech support.

My issue is not resolved, I have paid and started the program but am unable to access it. At this time, I have sent 2 google forms to feedback, a direct message and 2 emails- and my issue is not resolved or acknowledged.

My suggestion is to have the support email very obvious in the app for ease of customers. And to have a sense of urgency in resolving tech issues.

by ZuzkaL

I have purchased the pull up bar set and was extremely disappointed. It’s like it’s made for kids. I’m only 5’5” and I have to bend my knees and it’s just not what I expected. My husband who’s taller and bigger can’t use it at all. It’s also unstable. It wobbles and there was nothing in the box that would allow us to secure the pull up bar into the shallow holes inside the board.

The worse thing? I sent several emails to support that I want to return it and they did acknowledge me at first to ask me why I don’t like the product. When I responded they started ignoring me. Looks like I’m gonna lose $350.

by Ryker Blade

This is more a review of this company as a whole rather than just the app. The app itself has very little functionality if you don’t subscribe to their all access pass for $119 a year, and it will remind you of that with every action you take. “Want to use the workout log or macro calculator? Nope! Pay us first” “Want to explore purchasing other programs without paying a yearly, three figure price? Sorry! Go hunting the internet for links” But that brings me to what really pisses me off about this company. “Did you buy one of our products like the home gym or p-bars? Well thanks for the free money, we’ll be sure to send that out to you when we feel like it!” I ordered their parallettes in March and never received a confirmation or shipping notice. I emailed them and got a reply….in May. They said they would have it out by the end of next week at the latest, meaning first Friday in April. Here we are in July. I’ve never heard from them again. Absolutely terrible customer service, terribly formatted app, terribly structured programs, just terrible