Contact Scentbird Perfume Box Support

by CocoaW13

I have never had this kind of experience EVER....
Let me start with I had a feeling this was going to be a negative experience. I was initially double charged upon registration, the transaction went through immediately and I received notifications via my financial institute. I called right away and from the beginning I was given the run around, I was told I did not have a account and asked if I was sure with whom I signed up with insinuating I had purchased through a similar company. I tried to communicate with the very unprofessional representative whom I had a terrible time understanding very broken English and what seemed to be a very distracted worker it often seemed as if the line had went dead to finally be disconnected after a very frustrating 36 min call. I immediately called back and I will admit I May have had mild attitude at this point although at least this time I was found to have a account but I was told no dollars had been paid 🤦‍♀️ I gave up and hung up am i suprised to say I have yet to receive my first months scent however I was suprised to see another months bill charged and withdrawn from my account when I’m having so many issues receiving 1 $15 perfume scent. I give up lol🤷🏼‍♀️

by Crisg1212

I started in early June and was excited to get my first scent but after a month waiting the package never got to my house. Contacted them and they stated it could have been lost in the mail. I got the tracking number but on the website it never showed that it shipped. The customer service contact is the worst and can only be reached by email and their turn around time says 72 hours but they took almost a week to contact me back via email and the email got sent at the most random times (2am PST).
Then after they sent me a replacement scent and they gave me a $5 credit towards my next month to make up for the first mix up. Well the replacement package was supposed to come and again no package. Now I have to wait 3 plus days to tell them about the second missing package. My experience had been extremely disappointing from the start. Almost 2 months in and not one single package.
If they see this review I would highly suggest for them to invest in a online chat service for their users and to switch carriers from DHL to something superior.

by Foolio Got FOOLED AGAIN

So I had a change in debit cards in 2018 & it said something like update your cc info & get a free month so I put in my cc info it was debit cash btw... so instead of getting it free a month they charged my debit card twice which in turn caused things to bounce and it just snowballed into my account ending up -309! Because of the fees! So they put two months back it didn’t matter at that point I was so livid I was never going to allow that again.. so a supervisor commented on my review & said come back & we will make things right so I log into my account and see I had a 25$ credit so I liked the perfume I didn’t like losing money & empty promises I still lost out on over 200+ in fees! So it also said come back for 24% off I thought well I thought I was using my credit? NOPE they charged me but for only one when I use to be a 2 at a time subscriber so it said upgrade for free case NOPE NO % off NO CASE JUST CHARGES NOT EVEN USE MY CREDIT SO I DOWNLOAD THE APP LOG IN AND LOG OUT BECAUSE IT SAYS I HAVE NO SUBSCRIPTION.... I am at a loss for words & DIDNT HAVE THE EXTRA $$$ to REJOIN! I wanted to use my CREDIT! 😰