Contact RockShox TrailHead Support
Published by SRAM LLC About: A starting point for your fork's setup and technical information. Tuning
information is available for 2018 and newer RockShox front suspension.
How to Contact RockShox TrailHead Customer Service/Support
Listed below are our top recommendations on how to get in contact with RockShox TrailHead. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact RockShox TrailHead. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
NOTE: If the links below doesn't work for you, Please go directly to the Homepage of SRAM LLC
47.37% Contact Match
Developer: SRAM LLC
E-Mail: [email protected]
Website: Visit RockShox TrailHead Website
60% Contact Match
Developer: Salesforce.com, inc.
E-Mail: [email protected]
Website: Visit Salesforce.com, inc. Website
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Reported Issues: 3 Comments
By Dan $.
What’s the point? Don’t bother…
I don’t get the point of this app. So there is no tuning instructions for my air fork with low speed compression and rebound adjustments? Nothing for shock pressure? I mean come on, at least link to the generic tuning PDF on your website! There is also no “upgrade kits” yet a selectable option displayed for it. The “service kit” option literally gives you part numbers an no links to dealers or even a google search. Did anyone think to QA this app or did they have their high-schooler develop this in an afternoon? Sorry, this gets a big F…
By Joe Schmoe 9984
Incorrect “compatible parts”
What’s the point of an app that gives you recommended upgrades and exact compatible parts, if the parts are incorrect and don’t actually work with the serial number you provide?? Trash. Don’t waste your time. I bought a part that this app recommend, based off my fork serial number and brought it to the shop for them to disassemble and realize the part didn't work.
By brocbronc
Serial number lookup doesn’t work
Downloaded the app to lookup my fork specs via serial number. Allows me to enter the serial number but the “ENTER” button does not respond. The website also is down saying “too many redirects”. I guess the web designers went home for the holidays after doing a poor upgrade.
Have a Problem with RockShox TrailHead? Report Issue
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Why should I report an Issue with RockShox TrailHead?
- Pulling issues faced by users like you is a good way to draw attention of RockShox TrailHead to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a RockShox TrailHead customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using RockShox TrailHead.
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