Park Princeton Reviews

This is what I found very annoying. Granted, paying with ParkPrinceton was very convenient, especially as I could not get the meter to use my credit card and I didn’t have $3.50 in coins. However, ParkPrinceton charged me $4.40, which was 40 min past the limit one must pay. Now, I thought I discovered a bug in the application as ParkPrinceton indicated I could not pay beyond 8 pm. What I discovered is there is no way to contact anyone in ParkPrinceton . My only option is to write a review or bring it to the attention of the Princeton parking authority.


Stacy (if that’s your real name),

Should I assume this insipid reply was automatically written? You wrote to me, “Yes, I see we overcharged you. Is there anything you’d like me to do?”

Your reply has only further enraged me. I initially wrote because you did not have feedback. I wrote a review to alert you to a problem. You guys aren’t in the least apologetic. You tell me you discovered what I told you was correct, I was overcharged. Now, you’re asking me, “Are we good?”

I paid my parking ticket and i forgot to extend the parking hour when I was running late. Came back with a parking ticket, which is my fault. However, my friend who parked his car right besides me at the same time who never even pay for the parking didn’t get a ticket. So I think is probably better off if u pay on site than using ParkPrinceton.

Requires a cc but won’t accept it because it already has it but requires a cc not won’t accept it because it already has it over and over

Charge you convenience fee for each transaction even if you prefund the wallet. Cannot merge fund from two wallets. Also cannot combine wallet fund with credit card payment, so you will always have some leftover in the wallet.

A perfectly working system replaced by a undemocratic and ineffective one while missing the opportunity to improve upon the previous one. Technologically impractical, inefficient and conceptually backward new Princeton parking app has stained the reputation of this town as a hi tech solution hub and example to the other municipalities.

When you have 2 bars or less ParkPrinceton glitches or stalls for 30-90 seconds. Very annoying when you are trying to extend your parking after you receive a two minute warning for violation.

I parked across the street from my appointment. I put in time to 1:01 pm. By the time I walked across the street, it was 1:03 pm and I was being written up for a $40 ticket. The officer said I should have added the full 3 hrs instead of the 1.5hrs I needed. ParkPrinceton is too precise: it lacks human empathy. Wouldn’t it be reasonable to have a 5 min grace period? So frustrating.

ParkPrinceton keeps getting authentication errors … you have to keep getting codes to sign in. The time bar is confusing to understand. Wasn’t sure why if the max time limit was 2 hours that, you had the option to add more time. The meter doesn’t reflect that you’ve paid … you just have to “know” that the police will see the payment session on their end. I had to pay for 3 sessions, then get reimbursed (one was my fault because I entered the wrong space #). We ended up just using a credit card as the meters take them as well. Not sure why Princeton couldn’t use ParkMobile. Also, please redesign the logo as it looks like ParkMobile’s logo.

Tried to use app and it didn’t work.
Said to try again later
Still didn’t work.
Waited 20 minutes before it worked...pressed for time.
Not reliable like the smart card was.

App never seems to work and says it cannot connect to server. The problem has to be fixed because going to the website each time is tedious and defeats the purpose of having an app. Furthermore, the service fee is unwarranted and undeserved given how poor the service is.

Despite my having filed three or four bug reports with technical support, and reporting bugs to the municipal government of Princeton, and even deleting and reinstalling ParkPrinceton, it continues to function incredibly poorly.

•It does not show my parking history.
•Worse, every time I park, it tells me the payment could not be processed, even though in fact it HAS been processed.
•Reporting bugs through their app results in auto replies that are never followed up.
•The fee that is charged every time someone uses the parking app is unreasonably high.

The company behind this parking app should be sued or fined by Princeton government for their pitiful excuse of an app.

Unnecessarily complex.
Worst problem is that the time selector “bounces”... critically in the wrong direction: to less time. I missed this at first, it gave 10 minutes less than I had tried to select, and as a consequence got back to my car a few minutes after it actually ran out and got a ticket. At first I thought maybe I just slipped or misremembered. But I have since regularly observed this effect... it is so reliable I can easily demonstrate it to others: set a time, remove your finger and, presto, it bumps to 10 minutes less than requested.

The way to accept the parking spot designation is also unecessarily cryptic... a small green check mark in the lower corner of the keyboard, rather than a big OK or the like.

I could go on, but have already wasted enough time with this piece of trash. Avoid if you have the option!!!

This is the most ineffective app I’ve ever attempted to use. If you can get it to work it can’t identify where you’re parked so you have to enter your location every time. Navigation is completely random. Worst problem is that it loses you. I’ve tried to use it a number of times and it “forgets” that I’m already a user and tries to enroll me again. I’ve contacted my credit card company and blocked ParkPrinceton. An app this bad is not SECURED.

The UX on ParkPrinceton is decent. However, it’s relatively large and takes a long time to download especially while you’re standing next to the meter trying to pay, since the city apparently can’t use something standardized like ParkMobile. The convenience fees are annoying, as well as the fact that it doesn’t integrate with Apple Pay, so after the long annoying install process you have to sit there and manually type in your credit card number.

Convenient. Easy to use. Makes remembering quarters a thing of the past.

Love ParkPrinceton and the ease of payment, reminders, and ability to add more time all from my phone ... no more running in a panic to feed the meter!

So easy to use. Has prevented me from easily getting two parking tickets this year. Very good app.

Has made my life so easy.

Great

Very user friendly and convenient.