My Hotel Key app not working? crashes or has problems?

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⚠️ Most reported problems ⚠️

Not working
50.0%

Something else
50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Summary of My Hotel Key Problems 😠👌🔥

- Private information may not be safe

- App is slightly awkward

- Took 6 tries to recognize face

- Have to rotate phone to portrait position and flip it to unlock door

- Waited for 30 minutes for room to be ready

  1 Reported Issues: 😵🆘🛟🚨📢

James Cherry
2022-03-18

My hotel key app keeps canceling when I'm trying to take a selfie it gets the driver's license just fine

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About this app

Bypass lines at the front desk and simplify guest room access with the power to unlock your hotel room door using your own personal device with My Hotel Key.  Get a digital key sent to MyHotelKey from your hotel, and you can forget about lost or stolen keys and keys that lose their magnetic imprint.  With online ID verification, My Hotel Key ensures secure easy access 24/7.  Note: My Hotel Key can only be used with hotels that support MyHotelKey powered by Agilysys.