Are you having issues? Select the issue you are having below and provide feedback to My Hotel Key.
- Private information may not be safe
- App is slightly awkward
- Took 6 tries to recognize face
- Have to rotate phone to portrait position and flip it to unlock door
- Waited for 30 minutes for room to be ready
My hotel key app keeps canceling when I'm trying to take a selfie it gets the driver's license just fine
Complete guide to troubleshoot My Hotel Key app on iOS and Android devices. Solve all My Hotel Key app problems, errors, connection issues, installation problems and crashes.
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Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Agilysys NV, LLC, developers of My Hotel Key.
Bypass lines at the front desk and simplify guest room access with the power to unlock your hotel room door using your own personal device with My Hotel Key. Get a digital key sent to MyHotelKey from your hotel, and you can forget about lost or stolen keys and keys that lose their magnetic imprint. With online ID verification, My Hotel Key ensures secure easy access 24/7. Note: My Hotel Key can only be used with hotels that support MyHotelKey powered by Agilysys.