Contact Zengo Support

by Carloarturo7

I set up, sent my coin and got ready to exchange it for the coin I wanted to swap and was shocked not only at the fee involved there, but what it cost me to send my coins to this wallet (not that they charged a transaction fee but at how much it cost given the fact that I could not accomplish what ... Show more I wanted to with their promised features), from my other wallet and then now, again back to my home wallet since I could not accomplish my desired trade nor could I seamlessly send money back to my bank account as promised. . . All in all, it cost me $45 to learn this lesson. I won’t be back. Even though I am leaving a fraction of my ETH in this wallet, as they told me to send too much . . .more than I actually needed to send my original coin back to my primary wallet. . . .all in all, not a happy camper here. Addendum: So it appears this chap thinks I am a newbie to the Crypto space for instead of the seasoned veteran I am. The point which he missed is that I cannot make deposits or withdrawals from their platform to my own offline bank as they suggest in their p.r. And they say that feature is “coming” in the future. As stated before, had I know that, I would not have wasted my time and money in their system at present. Hopefully that will change in the months and years to come but at present it is only a promise. Nada mas!!! 8-(
P.S. Flippant and condescending with your users much?!? What a rube!

by Wenxin3262

I appreciate they try to make the UX easier by using magic link, but what if the link doesn’t work? What if it takes too long to receive the link? What if the email land in the wrong folder thus no notification? What do I do if I click the link and it doesn’t work?? All of the above happened to me ... Show more and I couldn’t signup and uninstall the app right away. Especially for a crypto app, access to my account is a priority. I work in the mobile app industry and the magic link approach is already proved to be bringing more trouble than what the Ux designer think it benefits the average user. Replace your head of design with someone has technology background and able to make the right compromises. Never zengo for me.

by Tanjid Ahmed

Well, I don’t have a good experience with the app. First of all, whenever I created my first account, it sent me a magic email to login but the first email was broken (I clicked immediately after the verification email came but doesn’t worked) then I clicked on resend email and the second email wor... Show more ked fine. But the problem wasn’t there, when I almost completed the setup process it force closed. I reopened the app but again force closed. Tried almost hundreds of times but every time it closes after 1~2 secs. I don’t know what it happening. I’m using the latest iPhone 12 with latest IOS version.