Contact USAA SafePilot Support

by Jacksw71

I’ve been a USAA policy holder for over 30 years, and this app might be the final straw that causes me to look elsewhere. Others have noted the app’s shortcoming before, i.e., recording harsh braking and hands free phone usage as infractions, while somehow allowing fast acceleration, speeding, and erratic driving as AOK. The AARP app appears to be by the same developer but considers these aspects into the driving score. I don’t know if USAA is using an older beta version or what.

I have now been using the USAA-branded version for about two weeks, and it still tells me I haven’t driven enough to project my discount. I had a score of 100 until yesterday, when someone ran a red light in front of me and I needed to brake suddenly. No biggie…no one behind me and no risk of an accident. However, my score dropped to 90. Then today, I drive to lunch with NO infractions at all and my score dropped to 70?!? WTH USAA…are you somehow guessing that my burrito will give me a heart attack and I’ll wreck on the way home? That wasn’t part of the deal.

At the end of the day, I’m not sure this app’s frustrations will be worth whatever discount they offer. I’m tired of being run over by speeding SUVs with drivers chatting away on their phones and being told I’M the bad driver.

by Dongo-5

This is a very frustrating app. I drive very safely in my Tesla, so safely that I recently scored 99 on teslas insurance rating system (I had to “qualify” to be allowed access to FSD beta). On this app, I’ve gotten a couple of hard braking hits, all at the same stop light that seems to have a 30mph yellow delay on a 45 mph highway. The yellow is ALWAYS too short to make it through at 45, and too quick to slowly stop. In fact, the local cops sit and wait for cars to run the light on the quick yellow. The choice is to stop quickly or run the light. The app seems to prefer that I run the red. Apparently that’s safer. When I’ve driven extended periods with no hits at all, my score drops. 100 to 87 to 82 to 64 in one week driving around town. No hits. My wife’s score stayed at 100 while I drove her around. As soon as she started driving around town with no hits, her score began to drop. So it appears the best way to keep your score up is to not drive at all. Safer that way. USAA should allow user feedback and allow users to explain hits, like the quick yellow lights. It should also offer a fuller explanation why the score drops simply from driving with no hits. Frankly, I’m very disappointed with this app. It feels as if USAA is simply teasing us with a fictitious discount to allow them to track us and mine our data.

by Kurt_ave

I typically don’t take the time to write reviews but for this app I felt inclined to do so so maybe the creators of it could make some changes. First off, I find it absurd that you get a trip infraction for using hands-free calling. You can’t answer a single call via bluetooth even if it’s an emergency without receiving a trip infraction. The entire point of hands-free calling is so that you’re not messing with your phone while driving. They fact they count this as an infraction is completely ridiculous. Second, the app can not tell if you’re driving or sitting passenger in a vehicle. You can overwrite an infraction by telling the app you’re the passenger but you have to remember to do so and it still seems to count harsh braking towards your overall score even if you’re not the one driving. Harsh braking is another infraction that should be removed because you shouldn’t be penalized for braking hard to prevent hitting someone in front of you. You can’t control how other people drive so taking precautions to drive safely shouldn’t count negatively toward your overall score. The only good thing about the app is that it does give you a discount from your insurance and I’m less likely to pick up my phone while driving.