Contact USAA SafePilot Support

by Cpatain Nemo

Update below

Despite the ads for USAA on TV, this app does not track your speed or how much you use your signal lights. Ridiculously, it treats hands-free telephone use *as a distraction, not as a safety feature!* Futhrrmore, harsh braking does not take braking for someone cutting in front of you or a child or animal running into the street. Finally, at the end of my 30 days, it takes led me to see my discount. This is what I saw, after driving several hundred miles: “We don’t have enough data to calculate your projected discount…”. After 38 years with USAA, I’m considering the Navy Federal Credit Union.

Update: After getting all these stupid comments about “Good job!” for no mistakes after almost every drive but seeing my score and discount *get lower* I deleted the app this afternoon. There must be hidden criteria they use to avoid having give you a discount. The app seems to start one’s driving score high then lowers it little by little. It’s as if they’re trying to find ways to gig us drivers. USAA must have had a sea change for the worse in management. I found out the Navy Federal Credit Union uses Geico. I’m looking around and I recommend everyone insured by USAA do the same.

by Handdoctor

Well I think that it’s great to get 10% off your premium for getting the app, this app requires a lot of fine-tuning. It’s true that the app will ding you for using hands-free phone use (something your car was designed to do) and also harsh breaking (whether you’re trying to stop from rear ending, hitting a dog or another wayward human being), the problem is that the app doesn’t clarify the fact that it will ding you if you’re using your phone camera or speech capabilities while your car is parked and the motor running. If you’re skiing and stop suddenly, you’re dinged. The app knows where you are at all times (Big Brother?) and can and will be used to provide metrics to USAA and other 3rd parties especially if you’re in an accident. This app is designed to avoid giving you the 30% at all costs. One of the things it did was to reduce my score even though there were no infractions. I tried for 2 1/2 hours to get clarification about these issues from USAA or any of their support people without avail. So, word to the wise: if you have this app turn your ignition off before utilizing your phone capabilities. Better yet, delete.

by Dink-dottie

I had a conversation yesterday with customer web support about problems with the app. Among which were unrecorded trips and hands free calling infraction. The web rep recommended that I delete and reinstall the app, which I did. Today, I have experienced the same problems. The hands free driving occurred as follows. I was driving home when I received a phone call from my daughter which was displayed on my enfotainment screen via Bluetooth. I did not answer it. When I reached a safe place I pulled off on another street and parked in a safe place. I shut my car off and exited the car to return the call. When call was completed I turned off my phone, got back in my car and completed my trip. As recorded in app, the remainder of the trip was recorded as an infraction for hands free calling. You have problems with this app which need to be corrected or do away with the app. It is a good concept, but it is mistakenly recording infractions which reflect badly on my driving record and will unfairly reduce my premium discount. Also, the last trip I made today was not recorded, a trip from the mall back home.
Thanks for consideration of my complaints.