Contact Toyota Financial Services Support

by Ash1122342134

A lot of people have complained about the app but it generally does not cause me issues. However, after updating the app yesterday I have had issues posting my payments, ensuring the transactions are processed the same day, and setting up recurring payments. My payments are always due on the first of each month and yesterday the app consistently froze, transactions were posting for the next day (not the current day) and when I tried to set up recurring payments it did not set up the payments until next month. I’ve had to cancel and attempt to re-post transactions which I’m glad I noticed today because my account says past due. I have never been late so this is slightly frustrating since the issues stem from the app. Every time I try to review my transactions it either says I have no transactions, or that I have three transactions from the first to post on the 2nd (one canceled) and then it freezes. Please update this for bugs as I was excited since I really do enjoy the new interface.

UPDATE: Now I am charged TWICE. I went from no transactions to two transactions. It makes no sense. Thank God I can afford two transactions because someone else may not be as fortunate and would have to call their bank to cancel. Please fix the payment options.

by Sunshine641

I submitted a payment through the updated app, got a confirmation email that it was SCHEDULED but no date or way to confirm that it actually went through or when it was scheduled. Now 3 days later I hadn’t seen the money come out of my bank account so thought I would check, app is currently down and can’t sign in so when I logged into the online portal there was no mention that I had a scheduled payment and still showed the current month as due?? Thank god I checked. I put in another payment which again was scheduled?? It’s showing the payment is scheduled for Monday why can’t I make payments on the weekend? Toyota financial services seems like they operate backwards and upside down to current trends. Not impressed. Also: somehow this app has 4.6 stars but the majority of 5 star reviews were posted within the last few weeks. I would be very skeptical that these are real reviews.

Update:
Second time that I’ve submitted a payment that was apparently a scheduled payment. VERY unhappy with the assumptions this app makes and my bank account will likely now be over drafted because of it.

by Boneless_Brownie

I’ve had the app for two months now. The first month, it was working perfectly fine. However, the past couple of weeks I’ve been trying to login to my account. I’ve tried resetting my password, I’ve tried re-downloading the app, and the app is up-to-date. My login info and everything is correct. But every time I try to login, I get a pop-up message saying “Looks like theirs an error on our end. Please try again soon.” There was an update yesterday and I fully updated the app. Still, I get the same pop-up message. I even tried logging in on the computer and it just freezes. Not sure what’s going on but you guys keep saying that you keep updating the app for bug fixes. I can’t get mine to work at all. I like the app because it’s very convenient, I like that I can pay my payments through the app. But it’s a little pointless if I can’t login.