Contact Ubox Support
Company Name: 洪波 王
About: A new client for power saving intelligent video device
Main Features:
- Support
user register and binding device to user account
- Support power-saving mode and
remote wakeup
- Support TF recording and cloud recording video
- Support
notification with a snapshot
- Support notification with AI face recogization
-
Live view H.264 720P/1080P up to 30FPS
- Dual way audio
- Remote Parameter
setting
- Remote query alert and playback.
Ubox Customer Service 💢
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation). Discover which options are the fastest to get your customer service issues resolved.
Verified email ✔✔
E-Mail: [email protected]
Website: 🌍 Visit UBox Website
Privacy Policy: http://doc.ubianet.com/pages/ubox/privacy-policy.html
Developer: Maxwell Wang
Privacy & Terms:
http://doc.ubianet.com/pages/ubox/term-of-service.html
12 Most reported problems 😔💔
Since you did this last update which was at eight or 9 o’clock on 25 June 2026 I cannot get online. My cameras are all nothing. I want my money back. I am extremely pissed.
Can't renew my Ubox security camera subscription.Says invalid email.Its the only email I use.
I didn't renew my cameras for this month but I was billed for them. Please refund my money.
I just bought a nesting Birdhouse and camera and when I programed it it cam up ubox and I have a smart bird feeder thats ubox and I mistakenly deleted the program for it. I got the nesting camera app set up but I need a Link to the app for feeder i bought April 14 of 2025. It is not in the Play store. There is 2 and they both say tools and when you pull them up both go to nesting camera. please help.
My Ubox back camera in my back is offline for the past few weeks now. Please help.
Cloud service tied to both front and back cameras together. Back camera has cloud, but not front camera. Need cloud for front camera. How do I get cloud for front.
Yes i was charged me 2 times on the 01/28.2026 that was when it was posted
I want to add my husband's phone for viewing as well. There is no place on the app for him to add my user name (email) and PW. He's trying to set it up separately on his phone, but QR keeps timing out.
I am locked out of my freaking account as it is not verified send a Code to reset my password
Trail / security camera
by Sdean2009
Update: I thought it was a learning curve but turns out it’s just really poorly done. The interface is challenging to use and poorly written. The colors are pastels and hard to read. Instructions are vague. There are many examples to site, but one incident I had was when I tried to delete a video it completely disconnected and deleted the camera from the app. I had to drive another hour back to the location and physically push the reset button on the camera to get it reconnected. another example is the 4G connectivity and cloud storage. Says it gives you 30 days of 4G and cloud storage but it’s really more like 10 minutes worth. After one night I’m setting up the camera. I had to buy more 4G and cloud storage just for the camera to work and send me notifications .
Prior review that it asks you for directly after installation: It seems to work pretty good so far. I just installed it and connected my camera. It could use some more descriptors on the app such as what volume are you adjusting when adjust volume in various screens. Is is the phone volume from the camera or the speaker volume on the camera?
app needs work
by ThatMeEspresso
i have reset my camera multiple times, charged the battery, uninstalled and reinstalled the app..the camera pairs to wifi, pairs to the app, but i still get no picture, HOWEVER i still get notifications and see the preview of the motion that was detected, IN OTHER WORDS the camera picture is FINE the camera itself, IS FINE, but then i got to view it in the app and all i get is a reload symbol, not even the spinning reload just two white reload arrows on a black screen...i have reached out multiple times and NOBODY responds at first i got an automated message saying they would reply within 24 hrs..but no they never did..so i have this amazing camera that i love SOOOO much but cannot use it because the app SUUUUUCKS now for some reason smh 🤦🏻♀️
Way too many false alarms with the camera
by Mako49
First let me say the app itself works great. The issues I am having is the camera itself. There are motion alarm notifications every minute. This is with the setting set to the lowest setting on sensitivity. I can’t utilize the motion notification because of it. Kind of defeating the purpose for the camera. Also the preview window on iPhone that is supposed to show you the image in the notification window is always all white. So apperantly the image is not able to process quick enough before the notification is sent. Hope that all makes sense.
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