Contact Bitrue Support
Published by BITRUE SINGAPORE PTE. LTD. on 2023-09-07 About: Join millions of users around the world at Bitrue - the leading crypto exchange
for hundreds of mainstream currencies and altcoins!
You can trade & store
Bitcoin, Bitcoin Cash, Tether USDT, XRP, Ethereum, Ethereum Classic, and a host
of other cryptocurrencies. Bitrue boasts these advantages:
Safe, stable, and
high-performing
- Bitrue has built a network security defense system after many
pseudo-hacking attacks and RO tests.
How to Contact Bitrue Customer Service/Support
Listed below are our top recommendations on how to get in contact with Bitrue - Buy BTC XRP & Crypto. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Bitrue - Buy BTC XRP & Crypto. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
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Developer: Bitrue Support
E-Mail: [email protected]
Website: Visit Bitrue Website
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Reported Issues: 18 Comments
By Tupac Makaveli
1 year agoIt's been more than 2 years since I lost my BTC because it was sent to a BCH address within my Bitrue profile/account. Unfortunately, i'm NOT the owner of the BCH address, Bitrue is. But, for some odd reason they won't credit my lost BTC or reverse the transaction. I've been KYCd on their platform and provide sufficient information that shows i'm sole owner of the BTC that was inadvertently sent to them. I contacted support as frequently as possible (as suggested by them), but their reply are always the same. They mentioned that the BCH recovery functioned isn't supported at the moment, and "if" one day they are able to help recovery the lost BTC, it'll be announced. So, what do they mean by saying "If" one day? They know the crypto asset belongs to me. Just give me back my property and i'll leave you alone forever.
By Peter
2 years agoSame thing is happening with me at the moment. I’ve used their exchange with no issues until now. I tried transferring 50k tokens of Casper into my Walmart at Bitrue and the money isn’t there yet the block says confirmed. Can we start a class action lawsuit against Bitrue?
By Michael Antonson
2 years agoi just lost all my trade history 2 days ago
By mike
2 years agoJust lost 18k USDT BECAUSE I SE R A BEP20 TO A ERC20 ON BITRUE AND THEY WONT HELP GET IT BACK!! TRASH COMPANY! ITS MY FAMILY LIFE SAVINGS AND MY FATHER IS DYING OF CANCER, THAT MONEY WAS FOR MEDICATION, FOOD AND HOUSING, I DONT KNOW WHAT IM GOING TO DO.....SUICIDE FEELS LIKE AN OPTION, I HAVE NOWHERE TO TURN, MY HEART IS COMPLETELY SHATRED. 💔
By Luis Ortiz-Rodriguez
2 years agoWorst customer service I’ve ever witnessed. There’s no way for you to speak to a live person, the responses you get back from them are all automated and are no help. I have tried a dozen times to contact Bitrue and speak to a live person but no attempt. I cannot log into my account due to getting a new phone number.
By Daniel Grundmann
2 years ago66 emails and still nothing. 5 months now and they have stolen my coins. DO NOT USE Bitrue
By William spaulding
3 years agoMy csc coins disapeared..
By Joe
3 years agoI tried to send XLM from my Coinbase wallet into Bitrue but my coins are lost in translation. After reading the other reviews, it looks like multiple other people have encountered the same problem. I will be actively advising people and posting on social media and blogs to stay away from this exchange.
By Shane W Foshia
3 years agoThere Customer Support Sucks. it used to be good now no response to any help desk tickets i have put in. For Now i would Stay Away form Bitrue in 2021
By San yan
3 years agoCustomer service is very very bad.Request not solved after 6 weeks!!!Always promised to solve the request but no Result!!!Bye bye Bitrue!!!! Apple en BINANCE customer service are much better.
By Ronald
3 years agoCustomer service is very bad.I have been waiting for my request almost for 2 months.Request not solved yet.
By Aaron
3 years agoI have been trying to contact customer service for almost two weeks now. Very frustrating to say the least.
By Vlad Rafa
3 years agoI emailed them three times over the past 18 days and no reply regarding my XLM depossit. I will NOT recommend this exchange to anybody. I will withdraw my fund from this joke of an exchange as this is a disgusting way to treat your customers. Let's hope I can get all my money back from them without any more problems STAY AWAY FROM BITRUE!
By ANGEL CASTANEDA
3 years agoHello, I sent a transaction of XRP to my Bitcoin wallet and I put in my address and the tag and my XRP Iis not showing up in my account. Can you please help me out?
By Jace
3 years agoI’ve deposited xrp into my Bitrue account and it never showed up I’m now out 351$ Be aware of this platform, I had the address correct but the platform took my money and didn’t deposit it into my account
By NFuzed
Not beginners friendly
I downloaded by a friends suggestion, After inputting all their required information I immediately seen where I couldn’t connect a CC or account! My buddy screen shot his where it had it (he said maybe it was the wrong app, I checked- sent him the app and confirmed it was the same one) right next to withdrawal and deposit!!! I reached out without any feedback, i tinkered with it a few days more until I finally had enough, lost faith whatever! And deleted account(which took some searching). I never allowed notifications on news feeds, updates etc, yet I keep getting 2-4 daily! There is nowhere on the email to unsubscribe either! I sent a reply requesting to be removed! It’s been 2 days and still getting them, we’ll see if they stop.
By Kamtezking
Do not get
Try webull before this they approved me within 10 mins. I’ve been waiting for approval 4 weeks now and it’s nobody to speak to about approving your credentials. I transferred crypto to here and can’t get my money out because you have to be approved to withdraw but not to add money. I’m waiting to get approved to get my money out and close the account. Just try a better app who cares about their users THIS ONE IS NOT IT!! Update it’s been over a month now and I finally transferred money out but it never got to the place I sent it. I just want to know how to close my information DO NOT USE THIS APP
By a reflection of light
Bitrue has stolen $47,000 from me
Hello. I have used this app since 2019. I believed in the company and didn’t have any problems until I held Sologenic tokens on my account on their exchange for a December 24,2021 snapshot to receive approximately 1.2 x additional sologenic coins. The coins were distributed on January 20, 2022 and I have reached out daily and have created several service tickets and still Bitrue refuses to release my property to me. I have been a loyal customer until now, bringing lots of referrals and additional users and investors. Please beware and don’t do business with thieves and robbers.
Have a Problem with Bitrue - Buy BTC XRP & Crypto? Report Issue
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Why should I report an Issue with Bitrue - Buy BTC XRP & Crypto?
- Pulling issues faced by users like you is a good way to draw attention of Bitrue - Buy BTC XRP & Crypto to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a Bitrue - Buy BTC XRP & Crypto customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Bitrue - Buy BTC XRP & Crypto.
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