Contact Openfit Support

by Triko77

I downloaded a few workout apps to test them and see which one was the best fit for me. I had seen positive reviews online for Openfit, and saw on their site that they offered a free trial , so decided to give it a try. When I clicked on the Free Trial button on the site, I was given three subscription plans to choose from with a message that I could “cancel at any time”. I chose the shortest plan thinking that I would receive the free trial advertised and could cancel if I didn’t decide to go with Openfit. I used the app for less than a day and, though it has good features, I chose another workout app that I felt was a better fit. My card was charged immediately. As soon as the charge went through, I cancelled my subscription and contacted the Openfit support email listed in other reviews to request a refund, the message was returned to sender. asked for me to choose a subscription plan. Beware of the “free trial” advertised on the Openfit site: this appears to be some deceptive marketing to lure in customers. Only subscribe if you expect to be charged immediately and are okay with that.

UPDATE: I have twice now tried contacting the developer via the email address shared in their response below and each time the email was returned as undeliverable.

by Bkoore

After researching some online at home workout programs I was excited to try openfit. As a working mom I needed something I could do wherever whenever and had a variety of options so this seemed like a great fit. Plus the “quarterly” fee was reasonable. I submitted my card information, and downloaded the app excited to get in. I also downloaded the app in my smart TV. After about 45 mins of trying to get the apps to work, each time I signed in it would want me to enroll or sign up for a subscription (i already had) I tried finding a customer service number but there wasn’t one - email only. I submitted a request twice just to have someone tell me to delete the app then download again. After 3 days of trying to get going I was frustrate and done. I quickly logged back in to cancel my subscription (because forget it no one will even help you) and it was still telling me to sign up (again, i already had) so i emailed again customer service and they told me there was no subscription. Great. Oh no . A month later $39 charge. Here we go. Emailed again because you can’t call anyone just to be told i don’t have a subscription. I was just charged again a second time . $39. NO ONE WILL HELP ME

by Kyanderson3

I am always in the market for a good workout app! I love working out and have tried so many! I always chose the subscription options that include the 14-day or so free trial, because they can be expensive and I am picky about my workout programs. So, I downloaded the app, made an account and choose the option for the year subscription, because it came with a 14-day trial. I started using the app and didn’t love it, so I had plans of canceling my subscription well before the 14-day trial ended! Well within hours of choosing that subscription, I was charged the 100 or so dollars for the whole year subscription. I reached out to customer service about the issue, wanting my money back, because I technically was supposed to have a 14-day trial! They claimed that the 14-day trial was only if I signed up online! They even set me their official prices page! What? The app clearly showed that a 14-day trial would be included! I feel like it is deceiving and not totally honest! I have dealt with so many apps and definitely know how the trial basis works! So, if you plan on taking advantage of the 14-day trial, DO NOT DO SO ON THE APP!!!!!!!!!!! They are unclear about it, so I hope this helps make it clear for you!