Contact Kami Home Support

by Ascyd

Yi and Kami (same parent company) used to be good until they’ve slowly stripped away features and now displays ads before you can access your cameras. It is frustrating to have to deal with ads when you get an alert from your camera and cannot view the video right away. The biggest pros to these cameras was the built in SD card slots so you can have a SD card in them to record the video and not have to pay for cloud based storage or subscription. Now this company is requiring the purchase of their cloud “premium” subscription in order to remove the ads. I will be replacing their cameras with Kasa and Tapo cams, same SD card slots and functionality but without the ads.

If you’re going to delay the viewing of my cameras with ads, then the cameras should be free. I do not appreciate displaying ads for cameras I’ve paid for. By the time I get through the ads, the event for the alert I’ve received has already passed. I am scared for not being able to view critical events right away, where each second counts. Update: And their response is to offer a discount on their premium subscription to remove the ads. What a shake-down! My Kasa and Tapo cams are ad free and works the same way. Buy those instead. (Sort the reviews by most recent and you’ll see how these cams used to be good. Now they are just money hungry. Yi and Kami are the same company so don’t buy Yi cameras either unless you want the same headache dealing with ads.)

by Carter&Alldredge

I’ve written to customer support twice on this issue with no actual help from them. I have the battery powered outdoor Kami camera. It was easy to setup and shows a great image. However we have had no success in capturing motion at our house. Our son who walks out of the front door where the camera is posted and down to the mailbox. He is only on camera opening the front door upon his return. We have had multiple people walk on to our property only to be captured after standing at the front door for a period or time. This camera doesn’t have a “zone” and I’m not sure what makes it pick up some images. We have played with the settings and even have it set for the highest alerts. Today it missed my son walking to the front door until the door was opened beneath the camera. Yet, it showed the large fedex truck driving away earlier this afternoon. I don’t understand. We have a full charge on the batteries, an SD card installed and have adjusted the settings multiple times. I have had this camera less than 1 month. We only got this camera because we loved our indoor Yi camera. This Kami wireless camera is junk!! I’m sending this back for a refund immediately.

by Doubleax

First I know this review will get buried as all negative ones about this product do. You’ll see the positive ones first. I had 4 of these cameras in operation. Yes they worked well for almost a year. Then the marketing began. At first the cameras wouldn’t work unless I subscribed. I managed to click around the blocks and was able to use the systems. After a few months I had to sign in and reset my password to use the cameras. Next came having to reload the app on all my devices. Finally I was blocked from using the system at all, and here’s the scary part. They blocked my accounts and gave me a listing of ALL OF my account activity with details of every alarm and use . They were monitoring Everything!! Wow, how scary is that. They even had my user name for other apps that I use. If you have read this review this far here’s what I tell you. Unless you’re into being hacked and scammed do not use these cameras. One, you are being serious tracked, two, there service are not inexpensive and doesn’t deliver, three, system is not secure, and finally there is no technical support to solve any problems. And DO not click on the link they provide. Doom and gloom will follow.