Steer Clear Status

App is garbage. It only records a couple of minutes in a 30 minute drive. I don't want my teen worrying about his phone while he's driving. I don't know why State Farm would choose to have kids use an app on their phone when they shouldn't even be thinking about using their phones while driving.

This app is garbage. We have done all the driving necessary to meet the requirements and the app does not record it properly. All this is teaching my kid is apps stink and it may not be worth the discount to learn more things. Get this fixed if you want to keep your customers . I have been with State Farm over 20 years might be time to switch.

Not calibrating

When my daughter is doing a drive and she goes to stop the drive on the all, it says the drive won't count because it was less than a mile even though she just went 23 miles. How can she get her hours in if it won't ever count her time?

My son completed the written portion of the course but has tried several times to log his driving hours but continues to get an error message “we noticed some movement in your phone so it could not be properly scored”. His phone is in a holder and does not move. How can we fix this issue?

My daughter has the Steer Clear app on her phone. When she starts a drive, she places the phone in her cup holder. After a minute or two her screen will turn off due to inactivity which is normal. When she gets to her destination, the app has closed and no trip was recorded.

I was in the car with my daughter yesterday and we drove 35 miles on city surface streets from a location in Scottsdale to Glendale. We started the app before leaving our destination and encountered various slow stop and go traffic due to road closures and accidents. We were in the vehicle for almost an hour and a half, but the app only recorded a 29 minute trip. My daughter chose to use city streets for her comfort level, but I find that the app not recording trip times accurately to be an issue if they are needing 5 hours of driving. We are logging the trips on a paper log as well to submit to my agent once she completes her 5 hours of driving along with her modules.

The app only accounted for about 25% of the drive my teen completed. How can I correct that information?

The videos aren't loading

You tube videos not loading for the modules. Says youtube thumbnail failed to load and just spins on a black screen

When using the app for driving time, it detects phone movement and won’t count the drive at all. I have my phone sitting in the cup holder the entire time, and it will still not count the drive. This has happened three times and I don’t know how to get in all my driving time if it keeps thinking I’m using my phone.