Contact Lysn

Contact Lysn Support

Published by on 2024-02-07

About: Make your day more special with a message like a gift from your favorite
idol! Start bubble right now and don't miss out on special private messages
between you and your favorite idol! -------------- [Service Overview] 01.
Favorite Idol's Everyday Story Receive a special everyday message from the
artist who calls your name.

How to Contact Lysn Customer Service/Support

Lysn Contact Information

Listed below are our top recommendations on how to get in contact with Lysn. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact Lysn. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).

Verified email  

Contact e-Mail: [email protected]

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Developer: Dear U Co., Ltd.

E-Mail: [email protected]

Website: Visit Lysn Website

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Privacy & Terms:

Reported Issues: 6 Comments

2.8 out of 5

By Nuruliman

1 year ago

Hello, I can't buy a ticket because I always get a notice error 2 code and I don't know how to do it ,Thank you for your help

By Tima

2 years ago

Hello, I can't buy a ticket...It gives me an error... error number 6 , I don't know how to solve this problem. Thank you for your help.

By liz Salgado

3 years ago

I've bought a ticket for shinee like 5 times, and it still doesn't appear my bubble, it didnt even ask for which member I want

By AllykatTX

LYSN allows unchecked bullying & harassment

When I originally joined the LYSN app I expected to have a good time interacting with my fav kpop group, EXO. LYSN CLAIMS that bullying and harassment of artists will not be tolerated on their app, but they are not enforcing their own policies. In the last few months since Kim Jongdae announced his engagement, antis have relentlessly spammed EXO’s community board petitioning for him to leave the group. These toxic people have left violent threats for him and his family members. Yet, LYSN has allowed these people who spew their toxic words on the board to remain for months now. Star chatting with another EXO member, Kai, was recently announced and a person who has been repeatedly posting toxic posts aimed at Chen is now boasting on Twitter that they’ve been approved to be one of the people chatting with Kai. This is absolutely ridiculous. LYSN should be BANNING all of the people who are harassing artists on the app. The majority of those posting toxic content are ‘ACE’ members who have paid for extra content which means y’all know their information.

By starry_sara

Filled with toxic and abusive comments

Even though the company’s policy states they will not tolerate offensive comments or bullying— This app is FILLED with harassment of artists, along with toxic and abusive comments. More specifically, harassment targeting EXO’s Chen. In January of this year, he announced he’s getting married to his girlfriend, and they’re having a baby. Most of the EXO-Ls were happy to hear the news! But, the few fans that were not happy started harassing Chen through the Lysn app. Commenting the most disrespectful things: Like how Chen should leave EXO because he’s getting married, how they won’t support EXO as long as Chen’s in the group, or how that he disrespected the other members of EXO and the EXO-L by getting married (um... WHAT...?), etc.. And, despite all this hate, Lysn has done NOTHING to remove those comments or those hateful people from the app... So, me and the rest of the (real) fans are downright confused by this, and disappointed beyond words... Please, listen. Seriously, FIX YOUR APP AND POLICIES.

By dayflan

Toxic communities

At first, I was excited about downloading the app because I support several artists. But I found that one of the communities is being flooded with death threats, racism, bullying, and degrading comments not only towards the artist but to the fans who support the artist. I have personally reported these individuals multiple times, but I have seen no actions taken to prevent them from remaining in the app. The app promised that these behaviors would not be tolerated, but yet I keep seeing the same individuals continuing to leave such awful and corrupted comments. It has been months and no action has been taken to provide a healthy fan community. I had to stop opening the app because it damaged my mental and physical health. Please go through your own policies and deny these individuals from using your app. Actual fans of the artist are unable to connect and communicate because of these individuals.

Have a Problem with Lysn? Report Issue

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Why should I report an Issue with Lysn?

  1. Pulling issues faced by users like you is a good way to draw attention of Lysn to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
  2. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
  4. If you are a Lysn customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using Lysn.

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