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When I originally joined the LYSN app I expected to have a good time interacting with my fav kpop group, EXO. LYSN CLAIMS that bullying and harassment of artists will not be tolerated on their app, but they are not enforcing their own policies. In the last few months since Kim Jongdae announced his engagement, antis have relentlessly spammed EXO’s community board petitioning for him to leave the group. These toxic people have left violent threats for him and his family members. Yet, LYSN has allowed these people who spew their toxic words on the board to remain for months now. Star chatting with another EXO member, Kai, was recently announced and a person who has been repeatedly posting toxic posts aimed at Chen is now boasting on Twitter that they’ve been approved to be one of the people chatting with Kai. This is absolutely ridiculous. LYSN should be BANNING all of the people who are harassing artists on the app. The majority of those posting toxic content are ‘ACE’ members who have paid for extra content which means y’all know their information.

Even though the company’s policy states they will not tolerate offensive comments or bullying— This app is FILLED with harassment of artists, along with toxic and abusive comments. More specifically, harassment targeting EXO’s Chen. In January of this year, he announced he’s getting married to his girlfriend, and they’re having a baby. Most of the EXO-Ls were happy to hear the news! But, the few fans that were not happy started harassing Chen through the Lysn app. Commenting the most disrespectful things: Like how Chen should leave EXO because he’s getting married, how they won’t support EXO as long as Chen’s in the group, or how that he disrespected the other members of EXO and the EXO-L by getting married (um... WHAT...?), etc.. And, despite all this hate, Lysn has done NOTHING to remove those comments or those hateful people from the app... So, me and the rest of the (real) fans are downright confused by this, and disappointed beyond words... Please, listen. Seriously, FIX YOUR APP AND POLICIES.

At first, I was excited about downloading the app because I support several artists. But I found that one of the communities is being flooded with death threats, racism, bullying, and degrading comments not only towards the artist but to the fans who support the artist. I have personally reported these individuals multiple times, but I have seen no actions taken to prevent them from remaining in the app. The app promised that these behaviors would not be tolerated, but yet I keep seeing the same individuals continuing to leave such awful and corrupted comments. It has been months and no action has been taken to provide a healthy fan community. I had to stop opening the app because it damaged my mental and physical health. Please go through your own policies and deny these individuals from using your app. Actual fans of the artist are unable to connect and communicate because of these individuals.