Contact magicApp Calling Messaging Support

by Thierry3

I do not understand why it is impossible to delete this app and stop autorenew. I was online forever trying to get the info and there are so many easy ways to renew an account, even without needing to log in the site or be registered, but it seems they make deleting impossible. Why? To keep you stuck forever and paying them? Also, this app never ever worked for me. I got it cause I moved overseas and wanted to have a local number for everyone back home. A lot of times calls don’t come through and ALL the time you can’t have a conversation cause the connection does not work. I mean every time. I have never had a call work, ever! If i do get a text, i would not know unless i open the app myself (even though notifications are on), it just would not refresh unless I open the app. And the texts are nightmares, somethings going in the wrong order if you are sending a longer conversation. I want to delete the app cause I don’t want to spend money on this anymore and it has never ever worked. Let me delete the app please. I want account deletion. And to stop paying! They told me they cannot when I called them! What is that about?! Just delete my account!

by Dralexrom

Since the updated app has come along, my love for MJ has dropped faster than some of my calls. I understand the quality of my calls depends on my internet speed, and since I get very slow speeds, calls are not always great but that’s ok.

Sadly, the updated app has made things worse for me. Now the app interrupts anything I’m doing on my phone and doesn’t let me dismiss the call. Sometimes it shows a “decline” button, (sometimes not), but what I really want is to keep using my phone and dismiss the MJ screen all together. It also constantly makes me log in again, it switched buttons around and still doesn’t show caller ID. And it does a super annoying thing: I get a text, I’m in the middle of answering it, same person texts another thing before I finish typing and when the new text comes thru, it erases all MY text I had just done!!! Makes me so frustrated that people will text one liners and as I’m trying to finish, my words get erased to let another, one-liner, text in.

These things didn’t happen with the old app, so I hope a new update is coming ASAP, and I will return to my 5 star review.

by Shadowyfigure8

I’m a purchaser of the original Magicjack physical Windows-only hardware attachment. Some years ago I quit using it, and switched over to their iPhone app to continue using the very same account as my second number, through the iPhone, for $15 auto-paid every December. Because I don’t use it all that often, I didn’t notice immediately that the app I installed had been replaced by this one, which doesn’t even recognize my original account at all. I missed the e-mail notification of the change, but just searched for it, and it tells me nothing about the reasons for the sudden changes and price increases; neither does their Web site, nor Customer Service, which is at least able to look me up. So in short, my number is dead and gone, not even available for transferring to this new service if I were to decide to accept it. No effort was made to “grandfather in” existing customers. It’s been a while, and I know “times change”, but still I’ve been subjected to an “extended bait-and-switch”.