Domino's Delivery Experience Reviews

by Fucdwsxfhr

DominosDeliveryExperience is so slow it hurts sometimes. I always wait for a good 2 minutes for it to log in, and the whole time I’m wondering if it’s going to even work. There’s so many times when I press something and DominosDeliveryExperience freezes and logs me out. I then can’t log in for a good 30 minutes. There’s times when it doesn’t show the orders, and it doesn’t update my tips. Sometimes I’m logged in, but not directly on DominosDeliveryExperience , and I get a notification saying, “driver app has stopped tracking your location” and I automatically know it logged me out. This happens at LEAST once or twice a shift. Sometimes I can’t log in the entire time I’m working. I really wanted to put like half a star, but it wouldn’t let me.

by Lampylamp

When it works it works OK. But if things are busy in your delivery area like they probably are, expect glitches or the inability to connect to PULSE at all.

What’s worse, DominosDeliveryExperience is so poorly coded, that when it doesn’t work...which is a frequent amount of weekend shifts...DominosDeliveryExperience thinks that it needs to take control of all Bluetooth audio. It’s lovely to be trying to find a delivery only to have DominosDeliveryExperience shut off the radio because it’s trying to make a call that doesn’t exist.

And then of course you have to force quit DominosDeliveryExperience , and your location doesn’t update so you miss out on your next delivery because the store thinks you’re still far away.... rinse and repeat for 8 hours.

by Mgb0608

Although DominosDeliveryExperience has some advantages, such as being able to enter tip amounts, and keeping track of how many deliveries have been made, DominosDeliveryExperience has a lot of issues. I can’t consistently log in, and at least once a shift, DominosDeliveryExperience just crashes, and I can’t access anything. There was a recent update, and the only thing that changed was the look of DominosDeliveryExperience . It does have the option to send text messages now, but there are only two messages, “This Order is Undeliverable,” and “I Need to Come Inside,” both of which I would never use, especially considering everything with the pandemic. In addition, there needs to be a way to either deactivate Safe Mode (which comes on even when I’m standing still), or display all deliveries when I’m taking more than one. And, the sorting of the deliveries is absolutely awful. It used to be in order of time, but now, it’s in some non-sensical order that isn’t at all useful.

It is nice for the driver to have DominosDeliveryExperience , but, as I said in my headline, it needs a lot of improvement.

by Dwigt Schrute

been “using” DominosDeliveryExperience for a few months now and it is complete and utter garbage. even as i am typing this now 2 hours after i clocked out, it is still tracking my location of my personal phone (never got the notification that my location is no longer being used when i clocked out). this is not okay by any means and am sure it’s not legal. the fact that Domino’s has made this trashcan of an app mandatory for drivers is ridiculous. i log in (when it lets me) and let it run and then don’t touch it again for the rest of my shift because it’s essentially useless. it says i’m in “safe mode” even when i’m standing still in the middle of the store. i don’t even bother with the gps because it’s not even half as good as apple maps. I seriously doubt anyone from Domino’s actually sifts through these reviews but if they do, GET RID OF THIS! been with domino’s for almost 3 years and i’ve never received this amount of complaints from customers about how awful the tracking is.

by Morgan Germani

Not comfortable with the fact DominosDeliveryExperience requires you to constantly allow microphone access or else you can’t sign in at all. I don’t see why that has to be forced on me and that really is the number one reason I don’t use it anymore. I don’t trust Domino’s and the direction it’s going and I certainly am not going to give them full access to the microphone that is with me all day long.

Aside from that, DominosDeliveryExperience is riddled with audio bugs and location tracking issues that make it hard to believe corporate is trying to force this down on us when it feels like it should be in alpha. Either way, I’ll never use it for as long as DominosDeliveryExperience requires full microphone access to just sign in even if you never want to use the microphone for anything in DominosDeliveryExperience . It is so sus. Domino’s is probably gathering everything you’re saying while you’re at work. People forget that Domino’s is a tech company behind closed doors.

by Branthony67

DominosDeliveryExperience will sometimes just not track what order you’ve taken out and sometimes it just stops tracking your tips visually. This could easily be fixed by adding a manual refresh to DominosDeliveryExperience , but they can’t be bothered to add something as simple as that, so the only way to refresh is to close and reopen DominosDeliveryExperience . And you better hope and pray they didn’t update the servers while you did this or DominosDeliveryExperience might reject your login info until you REINSTALL DominosDeliveryExperience ! I have had to do this twice in the first ween that ive worked here. Being forced to use DominosDeliveryExperience is honestly almost reason enough to quit on its own. The sheer number of bugs and severity of the bugs in DominosDeliveryExperience makes the quality of a Bethesda game or the LoL client look not just tolerable but top quality. How this was ever thought to be acceptable quality for an app used by all delivery drivers is beyond me.

by Wasabostack

I work for Dominos and have been using DominosDeliveryExperience every time I work, I have the newest iPhone and still doesn’t work properly, I keep getting logged out, the gps rarely ever works, I have to uninstall and reinstall and restart DominosDeliveryExperience before every delivery to even get it to update what delivery I have next, meanwhile my MCO is harassing me every week saying I’m not using it and I’m at 0% when I sent him screenshots, video recordings weekly that I’m using it after they troubleshooted with me. It’s like they told me to cut the pizza but yells at me for not cutting the pizza when I just did right in front of him. Very frustrating to be told I’m going to lose my job from actually doing my job and providing the proof that I am.

by Wife'sBF

As a driver, DominosDeliveryExperience is more of a pain than a rude customer. DominosDeliveryExperience used to show the correct qty and type of drinks/sauces the customer ordered. I find myself waisting my time by having to carry around the attachments receipt to make sure I have everything before I leave the door and when I’m with the customer. Please bring that back to DominosDeliveryExperience . It saves us time and uses less paper, and much easier for the drivers. Most of all, google maps should be used vice Apple Maps (if using an iPhone version). I’ve lost count how many times Apple has sent me to a wrong address or the address was not in their platform. I find myself having to manually enter the address on google maps to find the correct location. Again, waste of time. DominosDeliveryExperience needs a lot of work and adjustments made to suit the drivers in order to speed up our delivery times.

by Brian Solo

As a tenured Delivery Expert Team Leader, I am asked to coach & train new drivers for the job and how to use DominosDeliveryExperience. How is it, that every time it’s updated, DominosDeliveryExperience gets worse? I’m constantly kicked out of it, and it often doesn’t update my current deliveries without closing out of it, then reopening DominosDeliveryExperience . Furthermore, while pre-tips are fairly common now, some customers will add to the CC tip or tip cash on top of the pre-tip. However, as opposed to before, I’m no longer able to update the input to expedite the EON checkout process. Also, if drivers are being tracked by not only other team members, but also customers, DominosDeliveryExperience could—at least—provide GPS directions. Our privacy is already invaded, so you may as well guide the new drivers to where they’re going, because a map is already built-in. You can do better. Please do so.

by Joshuakhmurray

I’m sorry but I barely even used it today. It became more of a hindrance than a help. It was a hectic day and I can’t stop what I’m doing, pull my phone out and tap a bunch of buttons to get moving to the next delivery. I just use hey Siri and tell her to give me directions to the next address provided on the receipt. It’s hands-free which makes for an optimum ADT. The notifications are also failing to pop up when arriving at the destination which was the only feature that brought me back to DominosDeliveryExperience . If you want DominosDeliveryExperience to work out, I think you’ll either have to implement Siri shortcuts or Have it monitor and press buttons itself through location info. This needs to be hands-free, something that happens naturally in the background. Otherwise, it’s another chore we simply don’t have time for...

by Tcavedo

Let’s start off with the fact that DominosDeliveryExperience has some cool features, like tracking your tips or not having to type in an address (sometimes it’s still wrong though). That’s all I can say that’s good about DominosDeliveryExperience . First off, DominosDeliveryExperience is horrible at keeping track of your deliveries. Every time I open DominosDeliveryExperience to look at my delivery it says I have no deliveries even though I just routed out. It shows in one tab that i have already taken the delivery when I just walked out the store door. Logging in the first time was a pain as well. DominosDeliveryExperience said I only needed to have locations turned on when using DominosDeliveryExperience . When I did that DominosDeliveryExperience refused to let me open it until I turned location services to “always on.” I’ve woken up before to see that DominosDeliveryExperience was using my location overnight. This is not okay, this should be illegal. It’s also NOT okay for the customer to know my exact location. If they can see my location so can other people. The last thing I will mention is that DominosDeliveryExperience kills batteries. I can’t even make it 4 hours without my phone dying so how the h*ll am I supposed to make it a full shift? There’s a lot of stuff surrounding DominosDeliveryExperience that isn’t right, and it’s stupid we are forced to use it. Doesn’t matter though, it’s not like complaining on here will fix the issue

by Cinderblock1775

I love it when it’s working as intended, I love the ability to quickly switch from one delivery to the next with the push of a button. However, I have to close DominosDeliveryExperience and reload it every time I get new deliveries. It gets a bit wonky when entering tips, but it’s not so bad. I appreciate the invisible mode option so customers don’t get bent out of shape when I have a double. I think adding a refresh button for your deliveries would be handy, but I’d appreciate it if DominosDeliveryExperience got push notifications from the computers at the store that actually worked and loaded the next deliveries when you pushed on them.

by Dongus Rex

I’m writing this review as a driver. DominosDeliveryExperience has the potential to be incredibly useful, as other delivery apps I’ve used in the past have. I have a few main complaints:

1. More often than not, after the first delivery, orders won’t show up on DominosDeliveryExperience and it won’t let me refresh either. I have to restart DominosDeliveryExperience which takes a little while.

2. When using directions from DominosDeliveryExperience it takes several minutes to load, if it ever does. There have been plenty of times where it outright does not work at all and I have to use a different navigation app.

3. DominosDeliveryExperience is too memory intensive, at least for my phone, an iPhone 7. Every time that I minimize DominosDeliveryExperience , it has to fully restart if I want to open it again. It doesn’t co-exist well with another navigation app open, plus music. One of the three is bound to stop working and it’s extremely frustrating. I think that some of the less useful features, such as the in-app map should be removed in order to optimize it.

4. At times it doesn’t account for customers pre-tips. The receipt will say they tipped a certain amount and have a different total than DominosDeliveryExperience .

I’ve worked for several different pizza places before and have used different apps that served their purpose efficiently and without a hitch, this one though, seems to be particularly buggy and I hope that it’s patched up soon considering that it just became mandatory for my store.

by Sars606

I spend more time trying to get the information to load for the delivery, which makes me sit and wait before I take the delivery. DominosDeliveryExperience will not load new deliveries. I have to continually close out all the way and reload DominosDeliveryExperience to make the delivery appear.
It forces my car into active call mode, so I cannot listen to directions. Super annoying.
A lot of the times it fails to complete order saying it does not exist. And guaranteed if it’s busy, it will error out and stop working all together.
It’s has great potential and it would be very useful if it did work. Based on how it runs now and how long people have been complaining about the same issues, DominosDeliveryExperience developers do not care. So I do not expect them to fix any time soon, which is disappointing.

by Cross29

Its very annoying that the drivers have to use DominosDeliveryExperience now and it barely works. DominosDeliveryExperience crashes, freezes up, doesn’t even load deliveries at times, and drains your battery very fast. I have days where I can’t even use DominosDeliveryExperience at all because my deliveries won’t load. I’ve also had times where the built-in navigation for DominosDeliveryExperience just sends me to completely wrong addresses when I try to route it directly from DominosDeliveryExperience into my apple maps, which in turn wastes gas and puts unnecessary mileage and wear and tear on my car. Please fix DominosDeliveryExperience. Its a big disappointment when the drivers are now forced to use an app that barely works yet the dominos customer app works perfectly every time. Its a slap in the face to be honest.

by HaricotsDeLiam

As others have said, DominosDeliveryExperience has a lot of potential to be useful but the bugs kill it. Our team frequently runs into issues with DominosDeliveryExperience not letting me or other drivers log in even when we're clocked into Pulse, particularly during rush hour. DominosDeliveryExperience frequently gives me "Unable to pull up order" error messages. It sometimes displays all orders as if they were cash orders even when I have a receipt with a prepaid tip, or it won't let me enter a tip until after I'm already delivering another order. Despite reinstalling DominosDeliveryExperience , restarting my phone, and leaving bug reports with developers, the bugs persist.

by TyAlex90

Not having to waste time typing in addresses into your gps(for most orders) and tip tracking can be pretty nice. An “Ok” tool to have once you figure it how DominosDeliveryExperience works. However, not everyone has the same phone with the same capabilities as others. Reimbursement for most having to change data plans or get a new phone is next to nothing. Some employees might know their town or city very well and don’t use gps. I know it’s almost 2020 but some drivers just aren’t as tech savvy as others. Delayed orders from technical issues and even more distracted driving are a result for some. Also, if the driver made a mistake with entering tips through DominosDeliveryExperience and manager doesn’t catch it could be a headache for the customer, employee and/or store. Technical issues with DominosDeliveryExperience open while your phone is connected with Bluetooth for calls or music can be annoying. Being able to prioritize the order in which deliveries are taken through DominosDeliveryExperience (After dispatch from the store) would be convenient. With all of my observations using DominosDeliveryExperience and getting feedback from fellow drivers my biggest complaint about this whole thing that DominosDeliveryExperience should be OPTIONAL for the driver. I think the company forcing employees to use DominosDeliveryExperience not taking into account personal/financial circumstances is unjust. DominosDeliveryExperience benefits some...not all.

by JosephAW

So far so good for the driver, like how tips are transmitted to the checkout computer at the end of the shift.

Needs a "last tip" showing at the top as well as the total tips. Green for cash and blue for CC last tip. That way I can log it in my book if I forget to write it down before hitting save.
Also the save button doesn't work until I hit the "done" button.
Also needs a reverse sort of the list of deliveries, last delivery at the top.

Waze map doesn't seem to work but Apple maps does. Better if integrated into app. Also map is stuck on "north" all the time, awkward.
When receiving a notification I don't think it makes a noise. Should be able to choose the sound from a list.
Also should be a switch to disable "safe drive".
Need an ability to show a driver profile picture and for me to type in a little bio and what kind of car I'm driving.
Also didn't see any texting options like to text the customer that I'm stuck in traffic or they are the next delivery.

by Ronnie:)

I’m writing this as a driver and I can say that I love the features DominosDeliveryExperience offers that makes my job much faster and easier. However, a couple of suggestions:
1. The navigation tools don’t work unless the gps app you’re using is already opened. For some reason it puts up a loading screen and never actually loads.
2. Being able to change the order of runs in DominosDeliveryExperience when you have multiples and accidentally enter them in the wrong order in the store.
3. When navigating back to the store, instead of map coordinates maybe use the actual store address? The gps actually took me to Burger King instead of dominos 😐
4. Maybe think about adding a scanner for credit cards? Sometimes customers don’t realize we can’t break big bills and sometimes their credit card information doesn’t go through and they are very confused when the driver gets to their house.

by Spazticcuddles

I really like that I don’t have to look up stuff on gps any more it’s already there, it tracks my tips and gives you the option to contact them through DominosDeliveryExperience if you can’t find them or the police if you’re in danger. Buuuuuuut it hasn’t been working for my iPhone since the first time I logged in. Also I don’t like that there’s no remember me option so that I don’t have to re-login after each time I close DominosDeliveryExperience , too time consuming. Also (while I haven’t been using DominosDeliveryExperience because it won’t let me log in) I keep getting notifications that DominosDeliveryExperience is tracking my gps in the back round... don’t like. Otherwise it’s pretty neat.

by _Zairie_

For all the androids in our store it works but it won’t let any of the iPhones log in... which is most of us lolol
Update: it lets me log in now but half way through my shift it crashed and all my runs from tonight except the one I was on are gone and all the runs I took yesterday are appearing... I tried to call my run from DominosDeliveryExperience and my app crashed. But why am I seeing yesterday’s runs??

by Dyhryjgerf

DominosDeliveryExperience should be OPTIONAL, pay reimbursement is a joke, why not have GPS in the cartops? Wireless tops have GPS READY written right on the bottom. App constantly says IN SAFE MODE when I’m going 0 mph, app will stop your music from playing randomly, instead of the actual address DominosDeliveryExperience will put “delivery destination” and drop the pin in the middle of the street, DominosDeliveryExperience is a complete joke.

by Bankwithme

Freezes all the time. Cuts off music. And the interface is annoying. Should be made compatible with CarPlay because the last thing you need is to be forced to use your phone while driving.

Glitches and won’t let me login, yet store is still actively tracking my location. This is trash. Negative stars if they could be given

by Eyeroller22

Dominos should be issuing company phone due to DominosDeliveryExperience being mandatory. I question the legality of Dominos forcing drivers to use this on their personal phones without compensation. DominosDeliveryExperience crashes, deletes my deliveries, and has sent me across town to the wrong address. The call feature works intermittently and sometimes DominosDeliveryExperience won’t work at all and doesn’t show my assigned deliveries. DominosDeliveryExperience nearly called 911 when the phone was in my pocket. One of the managers told us that we (delivery drivers) wouldn’t get paid unless DominosDeliveryExperience was open. not paying workers because your app is faulty and shuts down will get Dominos a class action lawsuit and complaints to the appropriate department of labor.

by TennesseeDriverDan

I tried DominosDeliveryExperience for one night and it sucked. It was nice how it can organize a few things for drivers. However, I never got to enjoy any of those things because the navigation didn’t work, so when I tried to use my Google Maps instead, it was screwed up because of DominosDeliveryExperience as well. It was draining my battery more than any app I ever have used before. I dislike that it is constantly tracking location even if I’m not using DominosDeliveryExperience , and even if I’m not working. Honestly, the whole experience was quite bizarre. I feel like they need to have some actual drivers weigh in to help with this, or it will never catch on. Good luck fellas!

by Androgcyborgsam

DominosDeliveryExperience is beyond crap. It crashes. It drains data (and I’m on a shared plan so that’s a no go). The fact that I can start out with a full charge and after 2 deliveries, drop down to 60% is beyond stupid. DominosDeliveryExperience randomly logs me out so I constantly have to log back in or have a manager override Pulse so I can leave with a delivery. It’s not a good app and it shouldn’t be a requirement. It’s rarely helpful.

by RynoN96

Keeps taking tips away from me, adding random orders, and showing incorrect location on the map.
Thankfully the in store dispatch screens were updated and are a lot less helpful so there’s no way to drag the map of orders to see important location information, but you can drag the drivers location map to see where every driver is. Somehow this seems like unimportant information is being prioritized and making everyone work harder.

by Jlob328903

I would expect a fully released app to work properly. Half the time I can’t log in. Last night it lost all of my runs except one. Did you not have proper beta testing prior to release??

by Cjrgmjf Ghj

It would be nice if it had an option for drivers to put comments for addresses to help other drivers

by Spenc A. Bassist

After delivering for multiple years this is truly an awesome invention. Only suggestion I would give for an update would be to allow the driver to add a location when DominosDeliveryExperience can’t find an address so other new or inexperienced drivers using DominosDeliveryExperience won’t have any issue finding a unmarked address.

by Alecfromdominos

Currently working as a delivery driver for one of the test stores in Scottsdale, DominosDeliveryExperience had its problems at first but the major bugs such as the gps barrier being too small and it not sending you to the right address have been worked out. Overall DominosDeliveryExperience is great for drivers but I wish it’d track your mileage as well as allow an input for managers/gm’s to add maps of complex’s for their store.