Contact Domino s Delivery Ex Support

Let’s start off with the fact that this app has some cool features, like tracking your tips or not having to type in an address (sometimes it’s still wrong though). That’s all I can say that’s good about the app. First off, the app is horrible at keeping track of your deliveries. Every time I open the app to look at my delivery it says I have no deliveries even though I just routed out. It shows in one tab that i have already taken the delivery when I just walked out the store door. Logging in the first time was a pain as well. The app said I only needed to have locations turned on when using the app. When I did that the app refused to let me open it until I turned location services to “always on.” I’ve woken up before to see that the app was using my location overnight. This is not okay, this should be illegal. It’s also NOT okay for the customer to know my exact location. If they can see my location so can other people. The last thing I will mention is that this app kills batteries. I can’t even make it 4 hours without my phone dying so how the h*ll am I supposed to make it a full shift? There’s a lot of stuff surrounding this app that isn’t right, and it’s stupid we are forced to use it. Doesn’t matter though, it’s not like complaining on here will fix the issue

Although the app has some advantages, such as being able to enter tip amounts, and keeping track of how many deliveries have been made, the app has a lot of issues. I can’t consistently log in, and at least once a shift, the app just crashes, and I can’t access anything. There was a recent update, and the only thing that changed was the look of the app. It does have the option to send text messages now, but there are only two messages, “This Order is Undeliverable,” and “I Need to Come Inside,” both of which I would never use, especially considering everything with the pandemic. In addition, there needs to be a way to either deactivate Safe Mode (which comes on even when I’m standing still), or display all deliveries when I’m taking more than one. And, the sorting of the deliveries is absolutely awful. It used to be in order of time, but now, it’s in some non-sensical order that isn’t at all useful. It is nice for the driver to have the app, but, as I said in my headline, it needs a lot of improvement.

been “using” the app for a few months now and it is complete and utter garbage. even as i am typing this now 2 hours after i clocked out, it is still tracking my location of my personal phone (never got the notification that my location is no longer being used when i clocked out). this is not okay by any means and am sure it’s not legal. the fact that Domino’s has made this trashcan of an app mandatory for drivers is ridiculous. i log in (when it lets me) and let it run and then don’t touch it again for the rest of my shift because it’s essentially useless. it says i’m in “safe mode” even when i’m standing still in the middle of the store. i don’t even bother with the gps because it’s not even half as good as apple maps. I seriously doubt anyone from Domino’s actually sifts through these reviews but if they do, GET RID OF THIS! been with domino’s for almost 3 years and i’ve never received this amount of complaints from customers about how awful the tracking is.