Contact ProscenicHome Support
Company Name: Shenzhen Proscenic Technology Company Limited
About: How to use ProscenicHome:
- Registering your account: After downloading the
app, create and register an account with your Email address.
- Adding devices:
Open the ProscenicHome app and follow the intuitive setup procedure to pair new
devices with your smartphone.
ProscenicHome Customer Service 👿🤬😡😠💢😤
Listed below are our top recommendations on how to get in contact with ProscenicHome. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. You can try any of the methods below to contact ProscenicHome. Discover which options are the fastest to get your customer service issues resolved..
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
Verified email
Contact e-Mail: [email protected]
Read 3 Customer Service Reviews 😭😔💔
Need App Overhauling
by Food Craver
As many other reviewers highlighted, there are so many issues with the App that it’s impossible to use all features of expensive vacuum. It needs full redesign. For reference, check mobile app of 360 robot vacuum.
On top, there is no support presence for US customers. No one responds to email and chat messages on website. This makes it difficult to keep this expensive vacuum if you feel you won’t be able to claim warranty if hardware breaks
Robot companies need to realize mobile app has the same weight age and value as the hardware. People buy products for both features and ease of use
M7 Pro no longer works or pairs to Wi-Fi via app
by RCtennis3811
Tonight my M7 Pro was charging on its base when, all of a sudden, a voice says “welcome to your vacuum” or something like that. As if it just randomly reset itself. I opened up the app on my iPhone and the vacuum is no longer listed there. Looks like I have to pair everything again, but the app and vacuum are not working in sync. I can connect to the M7 Pro via WiFi to our in my WiFi network credentials, but it just spins until hitting 100% and then error-ing our. Odd since the vacuum will say it’s connected to my WiFi network. Overall, not pleased with my purchase anymore.
Terrible execution
by Hatecorporations
Some features work ok, like the scheduling, self dumping, and home finding. But the app itself needs serious improvement. The M7 forgets restricted areas and the house layout randomly and often quickly after learning them. I have not gone more than a week without having to reset them, even though it remembers other settings. It needs to remember all the settings I have it set to otherwise it gets stuck on things it should be restricted from every single time it launches, getting nothing done.
Have a Problem with ProscenicHome? Report Issue
Why should I report an Issue with ProscenicHome?
- Pulling issues faced by users like you is a good way to draw attention of ProscenicHome to your problem using the strength of crowds. We have over 1,000,000 users and companies will listen to us.
- We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen.
- Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
- If you are a ProscenicHome customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ProscenicHome.
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