Kir app not working? crashes or has problems?

Kir Status

The Kirby Owner Resources App is here to provide Kirby Owner’s with product
support, easy online shopping, and every Kirby owner manual right on your
smartphone or tablet! This app is made for your convenience to easily connect
you with how-to videos, frequent asked questions, and more, right in the palm of
your hand. The Kirby Company strives to provide customers with the best cleaning
experiences due to the system’s vers.

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Common Kir Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot Kir app on iOS and Android devices. Solve all Kir app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

Kir iPhone Issues and Solutions

Kir iOS app crashes, not working, errors
Kir iOS app network issues
Kir on iOS has black/white screen

Kir Android App Issues and Solutions

Kir has errors/crashing/not working
Kir server network connectivity issues
Kir has black screen

Kir iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever Kir app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix Kir app crashes or not working on Iphone (iOS):

Close and restart the Kir app on iPhone
Update Kir app to the Latest Version for iOS
Uninstall and reinstall Kir iPhone app
Update your iPhone to the latest iOS version

Fix Kir on iPhone unable to connect to server/internet connection issues::

To resolve Kir network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix Kir black/white screen (blank screen) on iPhone:

Follow the Kir iOS app troubleshooting guide Here →

Kir Android App Issues and Solutions

Fix Kir not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent Kir app issues:

Force Stop the Kir App
1. On android, goto "Settings" » click Kir app. » click "Force Stop".

Update Kir to the latest version on PlayStore

Clear Kir App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "Kir app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch Kir.

Fix Kir unable to contact server/ Kir internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click Kir » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got Kir » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch Kir on android.

Solve Kir black/white screens issue on Android:

Follow the Kir android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at THE SCOTT FETZER COMPNY, developers of Kir.

100% Contact Match

Developer: The Kirby Company

E-Mail: [email protected]

Website: Visit Kir Website

About this app

The Kirby Owner Resources App is here to provide Kirby Owner’s with product support, easy online shopping, and every Kirby owner manual right on your smartphone or tablet! The Kirby Company strives to provide customers with the best cleaning experiences due to the system’s versatility, performance and long-lasting quality. KirbyVacuumOwnerResources is made for your convenience to easily connect you with how-to videos, frequent asked questions, and more, right in the palm of your hand. KirbyVacuumOwnerResources is designed to assist all Kirby Owners and make sure they get the most out of their Kirby Home Cleaning System.