Contact Teleprompter Support

I was on a shoot yesterday using this app. I paired my phone as a remote and it worked well. Since I was using a proper teleprompter mount, I tried to mirror the text, and it asked me to upgrade. Fine, that’s expected. I started the trial, and then the remote wouldn’t work—an error popped up saying I had to go pro to use it. But that’s what the free trial enables. It also worked fine on the free version earlier, so this was really confusing. So I upgraded to pro, and it still didn’t work. Every time I tried to pair an iOS device to use as a remote, I got the error. I could control my iPhone from the iPad, but it would give me the error the other way around. I turned the iPad on and off, closed the app and restarted, deleted and reinstalled, but I had the same issue each time. So I deleted it and downloaded another app that actually worked. I’m out the $4.99, and I got to look like an idiot in front of a client. But I learned a lesson: test all of the functionality of an app before the day of the shoot. Because normal, vital features might inexplicably get nerfed once you pay the developer.

If you download it just to try it will ask you agree to a 3 day trial. No problem right? Wrong! It is very confusing trying to cancel. I tried it for 3 days and cancelled on the third day. Still got charged for one month. No one to talk to or ask questions. Except the usual email us and eventually we’ll get back to you. Not sure if I would recommend the app itself, but if you wanna pay 10 dollars just to try it go ahead, hope it works for you. By the way I think that the only way to cancel the subscription is to delete the app then it will ask if you wanna cancel your subscription. FYI.

The app was fine to get me started on my channel, but as soon as I can find something better I’m ditching this app. It is annoying that I have to pay $5 a month to use an app that’s not very good. Controlling the scrolling speed is way too frustrating. The scrolling speed is either too fast or too slow. The dumb slider is too coarse and should be designed better. There is no reason that it could not be a numeric speed to one decimal place. Also linking one device to control another device locks up regularly while you are trying to record. You import a .rtf file but the app is very specific about where it can locate it. The app has a built in editor but it is very basic. Don’t even try editing on a phone in landscape mode. Overall I will be ditching this app as soon as I can find something better.