MyDStv app not working? crashes or has problems?

MyDStv Status

Published by Multichoice Support Services (Pty) Ltd on 2023-12-14

MyDStv - It’s your account, on your terms! Take control of your VIEWING
EXPERIENCE today by downloading the MyDStv App by DStv. Have peace of mind,
knowing that you are in control of your entertainment! With the MyDStv App you
can: • Check your subscription balance • Pay for your subscription & stay
connected • Manage & Update your personal information • Upgrade or Downgrade
your package • Rent latest movies .

I have a problem with MyDStv

Are you having issues? Select the issue you are having below and provide feedback to MyDStv.

User reports:
No current problems

User reports 0

problems reported in the last 24 hours

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Most reported problems

Reported Issues: 7 Comments

By Joachim Ehimuan 4 months ago

Hello, I can't make payment with MyDStv app on android

By George Vosloo 6 months ago

My dstv app not working stuck on join rewards The Games before the Game

By Marchant Herbst 10 months ago

Hi. mydstv app keeps on crashing. Any advice please

By Hellen Maotwane 1 year ago

My dstv doesn't work and i wna pay

By Steve Joubert 1 year ago

The MyDStv app that I use to manage my devices constantly will not open. You have to delete the app and download again to get it to work. This is ridiculous. It happens now 2 out of 4 attempts!

By Maria E van Niekerk 1 year ago

My dstv app do not open. I can't log in.

By Teko Marumo 1 year ago

I sometimes have to manage my account but MyDstv app doesn't work. What must I do for it to work?

Common dislikes about MyDStv app

- Payments no longer work

- Unable to know how many days left till subscription ends

- App keeps telling user something went wrong and to try again

- Worst upgrade ever

Have a Problem with MyDStv? Report Issue

Common MyDStv Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot MyDStv app on iOS and Android devices. Solve all MyDStv app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

MyDStv iPhone Issues and Solutions

MyDStv iOS app crashes, not working, errors
MyDStv iOS app network issues
MyDStv on iOS has black/white screen

MyDStv Android App Issues and Solutions

MyDStv has errors/crashing/not working
MyDStv server network connectivity issues
MyDStv has black screen

MyDStv iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever MyDStv app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix MyDStv app crashes or not working on Iphone (iOS):

Close and restart the MyDStv app on iPhone
Update MyDStv app to the Latest Version for iOS
Uninstall and reinstall MyDStv iPhone app
Update your iPhone to the latest iOS version

Fix MyDStv on iPhone unable to connect to server/internet connection issues::

To resolve MyDStv network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix MyDStv black/white screen (blank screen) on iPhone:

Follow the MyDStv iOS app troubleshooting guide Here →

MyDStv Android App Issues and Solutions

Fix MyDStv not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent MyDStv app issues:

Force Stop the MyDStv App
1. On android, goto "Settings" » click MyDStv app. » click "Force Stop".

Update MyDStv to the latest version on PlayStore

Clear MyDStv App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "MyDStv app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch MyDStv.

Fix MyDStv unable to contact server/ MyDStv internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click MyDStv » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got MyDStv » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch MyDStv on android.

Solve MyDStv black/white screens issue on Android:

Follow the MyDStv android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at Multichoice Support Services (Pty) Ltd, developers of MyDStv.

100% Contact Match

Developer: MultiChoice Support Services (Pty) Ltd

E-Mail: [email protected]

Website: Visit MyDStv Website

80% Contact Match

Developer: MultiChoice Support Services (Pty) Ltd

E-Mail: [email protected]

Website: Visit MultiChoice Support Services (Pty) Ltd Website

About this app

The this app App is an easy and convenient way for you to manage your DStv account - FIX errors, PAY online, UPGRADE/ DOWNGRADE your package, UPDATE your details & RENT latest blockbuster movies all from one APP. Take control of your VIEWING EXPERIENCE today by downloading the this app App by DStv. Have peace of mind, knowing that you are in control of your entertainment! Great ENTERTAINMENT that offers you - Live NEWS from around the world, KIDS Shows, Latest Blockbuster MOVIES and your favorite SPORTS for you and your entire family.