Contact SSENSE Support

I have been using ssense for a few years now and from end of last year I have been seeing a lot of people complaining about it for delayed shipping and problem with returns. Initially I was pretty lucky all 3 of my orders during the holiday are arrive within a month. However it was totally a nightmare when I started the return. It take forever to get a return label from them. I called them and did many online chat and email after they suspended the call center and I did not get the problem solved in 3 months. After I eventually manage to ship the item back to them they start to reject my return using multiple different excuses. And eventually they are saying the items is damaged and want to reject the return. While they sending the picture, it clearly shows the tag is attached to the product, all the original wrap around of the handbag is there untouched. I even never moved it out of its original box as I initiated return before the item even arrived. The customer service is terrible and there is no respect to their VIP customers. I will never buy from ssense again and don’t let the promotion fool you!!

I don’t usually write reviews, but I had the worst experience with a few of my orders. The most recent was missing an item and I contacted customer support the day my order was delivered on September 8th. I have now had to reach out 3 separate times just to be told, “Thank You for getting back to us” along with what seems like a generic response about them trying to resolve the issue. I have been waiting to hear back from them, only to have to reach out myself to find that nothing has been done?! I’ll stick with the other online retailers like Farfetch and Mytheresa that I’ve had much better experience with. Never shopping here again.

I placed an order for a very expensive item on this app… I was told that it was shipped but was never given proper tracking ID. After following up several times and not being able to contact anyone on the phone because “ the lines were closed“. I haven’t received the item and have followed up several times noting this. They’ve not replaced the item or come up with any solution. Be careful if you’re purchasing anything pricey on this app.