IG Forex app not working? crashes or has problems?

IG Forex Status

Published by IG Group on 2023-12-04

Leveraged trading in foreign currency on margin carries significant risk and may
not be suitable for all investors. A trading app from a world-leading forex
provider.

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Common IG Forex Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot IG Forex app on iOS and Android devices. Solve all IG Forex app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

IG Forex iPhone Issues and Solutions

IG Forex iOS app crashes, not working, errors
IG Forex iOS app network issues
IG Forex on iOS has black/white screen

IG Forex Android App Issues and Solutions

IG Forex has errors/crashing/not working
IG Forex server network connectivity issues
IG Forex has black screen

IG Forex iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever IG Forex app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix IG Forex app crashes or not working on Iphone (iOS):

Close and restart the IG Forex app on iPhone
Update IG Forex app to the Latest Version for iOS
Uninstall and reinstall IG Forex iPhone app
Update your iPhone to the latest iOS version

Fix IG Forex on iPhone unable to connect to server/internet connection issues::

To resolve IG Forex network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix IG Forex black/white screen (blank screen) on iPhone:

Follow the IG Forex iOS app troubleshooting guide Here →

IG Forex Android App Issues and Solutions

Fix IG Forex not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent IG Forex app issues:

Force Stop the IG Forex App
1. On android, goto "Settings" » click IG Forex app. » click "Force Stop".

Update IG Forex to the latest version on PlayStore

Clear IG Forex App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "IG Forex app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch IG Forex.

Fix IG Forex unable to contact server/ IG Forex internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click IG Forex » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got IG Forex » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch IG Forex on android.

Solve IG Forex black/white screens issue on Android:

Follow the IG Forex android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at IG Group, developers of IG Forex.

100% Contact Match

Developer: IG Group

E-Mail: [email protected]

Website: Visit IG Forex Website

About this app

IG is a registered RFED and IB with the Commodities Futures Trading Commission and member of the National Futures Association (NFA ID 0509630). Leveraged trading in foreign currency on margin carries significant risk and may not be suitable for all investors. Leveraged trading in forex may not be suitable for all investors and may result in losses that exceed your deposits. The IG app features live, on-the-go trading on an extensive selection of global currencies – at highly competitive prices. IG is a trading name of IG US LLC (a company registered in Delaware under number 6570306). Registered address, 200 West Jackson Blvd. , Suite 1450, Chicago, IL 60606. A trading app from a world-leading forex provider. Plus a range of features for active traders, such as charts, news, alerts, analysis tools and more. This information is completely anonymous and cannot be traced back to an individual user. IG US accounts are not available to residents of Arizona or Ohio. We gather data about how clients use our app. Please ensure that you fully understand the risks. By downloading IGForex you consent to us gathering data in this way.