Contact EyeMeasure Support
Company Name: Dotty
About: Dotty Digital is the creator of Dotty AR, an app that allows users to see their own 3D models and
MP4 videos in Augmented Reality.
Headquarters: Sydney, New South Wales, Australia.
EyeMeasure Customer Service 👿🤬😡😠💢😤
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The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to guage reputation).
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Read 3 Customer Service Reviews 😭😔💔
Waste of time
by Knockedaskew
First, the complaint that many share: Why are there no instructions? As many others have stated, the app scanned my face continuously without displaying anything at all. After heading to the reviews hoping to find some hint of how to operate an app with NO buttons other than a useless contact page, I quickly realized that the developers promised instructions many times and never included them. The easiest fix is to include the instructions in the app description on the App Store. Please, take five minutes out of your day and update the app description to help all of us who are confused and irritated. The silliest response I saw was that the instructions were sacrificed to make the layout simplistic. Seriously? Omitting basic instructions for the sake of aesthetic is ridiculous. I won’t use this service. There are better, more accurate alternatives... that include instructions.
User hostile
by Ncmudbug
Maybe I’m not as smart as other reviewers but I couldn’t get this to give me any results.
There are no instructions, no prompts, no error or tip messages, and nothing on their website. NOTHING. I’m using an iPad. Does it matter whether it’s in portrait or landscape orientation? I don’t know. What is the best location for the light source? No idea. Was there enough light when I used it? You got me! How many times does it need to scan your face? I wish I knew. How sensitive is it to movement? No clue. It seemed to scan my face over and over and that was all.
I guess if it works for you it’s supremely user friendly but for me it was user hostile. I realize this is “free” and a lot of effort went into developing this but it would have been nice if a little more effort was expended to explain how it works. Something, anything that would help me use this properly.
A little help?
by NicCanDance
Please include some kind of instructions. When I opened the app, white lines started scanning my face. I sat for awhile but no results. I put my glasses on and got a measurement that went from my pupil to the bottom of my glasses, but no option for results like those in the sample photo. I searched the comments and notes for any clue as to what I was doing wrong. Finally, it just magically worked. I ended up holding my phone at arms length from my face, so maybe that was the issue?
I’m not sure how accurate this would be for glasses, as the measurements quite a bit. I’m using it to measure IPD for VR, and at least that only varied by +- .2
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