Contact Bruegger s Bagels Support

I wanted to use the app to order 2 dozen bagels. Should be pretty straight forward, right? Wrong! I looked at the “bagel bundles,” but the flavors were already set, and I didn’t want those. I also didn’t need the cream cheese. So I ordered the bagels separately- and it said the total was $46. For 2 dozen bagels?? So I call and explain what I’m trying to do, and the manager says they charge a lot more if you order the bagels like that. She says I have to go ahead and order the bagel bundles online, then immediately call her and tell her to change the bagel choices to the ones I want. I’m not mad at the manager - she was actually going out of her way to help me. But this is ridiculous. There is no way, using the app, to just order 2 dozen bagels— no cream cheese, and just the (4) flavors I wanted. Finally I go to pay, and it asks me “what funds I want to put on my account.” Why can’t I just pay for the order directly, with my credit card, like you do on every other food ordering app?? This app was useless - it would have been a lot easier to just forego the rewards points and call in the order.

I haven’t lived near a Bruegger’s in years and am on a trip at a hotel with a Bruegger’s nearby. I LOVE Bruegger’s, so I downloaded the App that night so I could order the next morning and then just pop down and pick it up. So - here I am - ready to order. I hop on the app, and you cannot customize hardly anything. I was looking to get the beef brisket egg sandwich - without the cream cheese. You cannot do that. The only options are bagel type and add an extra egg. You cannot build an egg sandwich to get to it either. So, I have to to go there and wait in line and order the sandwich and wait. What’s the point of the app? This is 2021. You can customize on just about any other decent food app. This is NOT a decent food app. I’m a bit amazed at the poor quality.

Although I really enjoy the flexibility of ordering ahead, Bruegger’s has sacrificed customization and removed some of their bagels from the App on purpose. I only order one or two of the bagels on the menu - those are not available on the App. The coupons I receive for ordering bagels on the App will not show some of the bagels that are available typically in the App. I feel like every time I open it I get disappointed. I believe that Bruegger’s is trying to use the App to push us to buy some of their less popular bagels. A recent interaction with customer service (through email, because their phoneline has been gutted) proved this to be the case. I brought to their attention that some bagels in store weren’t available on the app. Their response “unfortunately some items aren’t on the app”. While I love their bagels, I will probably think twice whenever I see one of their promotions or emails, thinking only of the nasty cinnamon sugar or cinnamon raisin bagels that I can order through the App.