Logix Banking Reviews

I’ve never had an issue depositing a check until I downloaded them latest version of LogixBanking. I tried depositing my check many times- using different backgrounds, different angles, WiFi and cellular connection, and before and after downloading the latest update on my iPhone. Each time I got an error message stating I was entering the wrong amount and to try again. Additionally, I was locked out of LogixBanking while trying to deposit my check. When I called Logix, the customer service representative informed me that LogixBanking sometimes gives false messages that customers are locked out, when they are not. Trying to deposit my check has turned into an extremely frustrating and stressful experience, and it is unfortunate because I never had this issue before downloading the newest version of LogixBanking.

I have issues whenever I use LogixBanking. It almost always rejects check deposit images and makes me re-submit photos multiple times. Every time a photo is rejected, you have to start the entire deposit process over from the beginning.

LogixBanking design is outdated/difficult to navigate visually. I also have lots of issues with the map function used to locate ATMs/search by category (i.e. accepts deposits).

There are all major inconveniences that have led me to consider leaving Logix, especially because I do not live near a branch and I rely on the online services. I would hate to leave the credit union because the customer service (by phone and in person) is always outstanding. But I’ve had so many issues with LogixBanking and the website ever since I joined several years ago. I really hope they will work on modernizing these features.

While trying to make a mobile deposit during regular business hours during a weekday, continued to get unknown errors and it wouldn’t let me deposit the check to either checking or savings. Ended up having to deposit the check to Chase mobile deposit and I’ve never ever had any issues with the Chase app. So this makes the Logix banking app UNRELIABLE. Additionally if you have a Logix Rewards credit card, you can never ever change the due date, so if it’s in the 17th it will forever be the 17th. This is strange policy as every other credit card I have has allowed the due date to be between the 3rd and 6th and since I get paid once a month on the 5th it is super convenient to pay all my bills on the 6th, EXCEPT FOR LOGIX which remains a financial irritation that won’t go away. No idea how they get their 5-star rating as I only give them a 1.

While LogixBanking works to let me know what my account balance is, and to transfer money back and forth from my accounts, the edeposit function is USELESS. I try, painstakingly, every time I get my check to deposit it over the mobile app, and it has yet to work for me. I retake photos again and again, ensure focus, and still, nothing works. I’d almost rather LogixBanking didn’t offer an edeposit function at all, as at least I’d feel better not having the option, rather than the option not working altogether. I didn’t used to have problems when there were two apps available, but with this update to one app, I’d say it has only gotten worse. Terrible marketing strategy, as I am now an upset customer and only get more upset as the function continues not to work. Oh, and by the way, my app IS updated to the fullest it can be, so that’s NOT the problem, as a Logix helpline would assume.

The old Mobile banking was more simple and gave me the information I needed.
Every time with the new app I would to take to many avenues to check my account I have to take to many avenues just to check my account. Versus the old app u would slide ur finger through the accounts and it would automatically would drop down the information of each account with specific info.
Example; new app, it won’t tell u if it’s pending or a check is on hold. U have to click ur account checking&saving then click again to access which of the two then click AGAIN to get to the information history of each account.
Old app would telling all the items u have pending at the top of the list and would specify if something was oh hold like a check.
New app has separate the hold\pending but it won’t tell u if it’s withdrawn or a deposit or a check hold.

I love mobile banking! As a university student I am consistently checking my balance and transferring money. LogixBanking allows me to do those functions very easily. I think it could be improved in a variety of ways. For one, I think there should be an option to get notifications after expenses or deposits; specified to each members preferences (i.e. savings, checking, credit etc.). This would allow people to easily keep track of any mistakes and other information. I also think LogixBanking should be paired with instant money transfer apps like cash app and Venmo. This is how people with different banks send money to each other nowadays and Logix should keep up with the times.

I have loved being a banker with Logix and this new app has some great improvements. I use the Bill Pay for basically all my bills and it’s nice that I don’t have to login to website no more to review any upcoming bill pays. Great improvement that I am able to view upcoming and past bill pays as well as schedule new ones. Would be a 5 star review if I was able to see any new e-bills that I have through LogixBanking and be able to see bill and easily schedule payments. I just downloaded it today but I don’t think it has the capability yet.
Overall... Logix is on the right path with improvements.

Overall the Logix app is well designed and easy to use. It’s handy having full access to all their services right in my pocket. However: when making more than one e-deposit in one session the camera function on the second deposit frequently stops working properly and won’t take the image by pressing on the screen. Clicking on the cancel “x” button will take the picture, but if you’re misaligned that image is what you see if you try again instead of the live feed from the camera. I spoke with Logix directly about this when I had an older phone, but I get the same behavior on my new iPhone.

I like the Logix interface overall. Its simple and not overly complex, which makes it easy to use. The only problem I've experienced is with the mobile deposit feature. I have a nice iPhone 13 pro with a perfect functioning camera and it often says the amount I entered didn't match the amount they scanned on the check.( when it does match) After multiple tries it usually goes through but can be a total pain sometimes. It would be nice if they had someone to check the pictures sent in to be verified right then and there after 1-2 failed attempts. Other than that LogixBanking functions great. There could be a better interface for Zelle payments as well as that can be funky to navigate as well sometimes too. Overall 4/5

I wish it was easier to navigate and much more friendly with the UI the colors and tabs you tap on anything and 1. It takes a second. 2. It feels so solid no feedback visual or physical. 3. To bright I wish they used more white or gray or something instead of bright orange I get it it’s your color but come on. It seems like they where given a small budget to do LogixBanking and went from there it doesn’t feel safe or secure it feels unsteady it has great features don’t get me wrong I love it! In other words I love the engine of the vehicle I don’t love how the vehicle looks. As long as they keep improving it and we see it I’ll be fine with that!

The logix app is quite easy to use. I’ve only ever had trouble using it once and I called customer service through LogixBanking and they guided me through. It’s very convenient, I can quickly log in through my phone and check all my accounts, do all my payments, etc. Also, The Logix customer service is wonderful! They’re honestly one of the best customer service I’ve ever had from a bank. They are super nice, answer all of my questions, go above and beyond to help you, and still at the end ask if there’s anything else you need help with. I HIGHLY recommend Logix.

It all started with my brother and sister-in-law, telling us to leave her thing and go to Logix. Amazing, wonderful representative named Dylana. From start to finish, she was professional, friendly and comforting. I know she has now moved to a different branch, and we will miss her terribly. The first time I had to call Logix a human being answered, and I was gobsmacked. You never get a machine, you always got a human. The person I spoke to, as well, was wonderful. I can say for sure that this is the best thinking experience I have ever had.

Logix is incredible and I love all the services you can do within LogixBanking ! The mobile check deposit feature is my favorite part about LogixBanking . I also like being able to freeze my cards if needed. Logix has always been amazing at catching fraud. My only issue with LogixBanking is that I cannot view nor edit my transaction memos with LogixBanking , like I can online. I like to categorize my transactions and write a brief detail about each one, for future references. However, it’s hidden on LogixBanking . It is not a big deal. Just my one suggestion. Overall love LogixBanking !

I went to this bank (Palmdale Branch) on a recommendation from a friend. I can honestly say I am so glad I did, I was floored by the outstanding customer service from the woman at the front checking people in. I wanted to open a new account and was assigned to Christian Figueroa, all I can say is he went above and beyond ensuring all my questions were answered, I never felt rushed like you do at the credit union across the road. Logix is bringing back Customer Service that seemed to have disappeared in recent years, and ensuring their Associates treat every individual the same across the board, no matter if you have a dollar or million. Logix is like a family and I’m proud to be a part of them.

Dottie G.

So happy i moved my accounts to Logix, best decision i ever made!!! Love the people the service.... They really make banking simple, plus they are super at advising you to your benefit. So unlike any regular bank, this credit union is all about the customers interest. Meaning it goes to you not outside investors. Make the switch you will be glad you did. A Very happy customer
I would also recommend anyone that lives in the area that logic services to switch their banking to them. They’ve made the banking part of my life trouble free, which is a major these days for my business.

I love this new app. Now I can use Face ID to log on. It also notifies when a debit card is used which used to require a second app. Things I use it for: Bill Pay Mobile Deposits Travel Notifications To Get Routing and Acct numbers I was going to say I wish I could use it to transfer money to my daughter, but I just looked at LogixBanking more closely and saw I can add her as an account to transfer to (under account management in the “more” tab). So basically LogixBanking can do just about everything I need, while being easy to read and navigate.

Thank you guys so much for not only fixing the login issue where it never remembered me and I had to constantly type my info... but you guys completely transformed LogixBanking to look beautiful, modern and perform fast and efficient. I don’t just recently opened up an account with you guys (first credit union) and I absolutely loved banking with you guys but was so disappointed with the old app. I don’t usually take the time to write reviews, but the fact you guys actually listened to our complaints and went above and beyond to take action to fix it makes me one happy cuStomer and can’t wait to what the future holds with Logix! Thanks again :)

After the numerous financial institutions I have used both corporately and personally. Most mobile apps have left me frustrated and usually are down for maintenance whenever I need them. I am a fairly new customer of Logix, having just relocated from Texas back home to California. I have been impressed with both their branch (Thousand Oaks) personnel and customer service, as well as the ease of their mobile application. It hasn’t been down once when I needed to utilize it. I travel and have accessed it at all hours and all across the country. The logo is a bit unique, 😊, but I’ll take that over an application that works like it’s an alien.

I recently bought out my lease on my Honda and came to Logix. From start to end the process was smooth and clean and the staff were wonderful! They took the time to explain everything and answer any and ALL my questions. I even sent an email to the person who helped me but they were on vacation so I thought I would need to wait until they returned. NOPE!! That same day, someone else at Logix emailed me back and answered all my questions! I plan to stay with them even beyond my car being paid off! 100% recommend! The website is also very user friendly! I have LogixBanking and have had NO issues!

LogixBanking can be very helpful on managing your assets , money, and debts. The only flaw I believe it may have is the ability to up load the images for the electronic Deposits. For some reason I sometimes have to retake the photo and or re type in the amount 4 times for it to catch on . It could be very annoying when on the go , and wish it was a bit more savvy on that part. Other then that it’s quite easy and very helpful. Thanks