Contact Logix Banking Support

by JKRM1777

I have issues whenever I use this app. It almost always rejects check deposit images and makes me re-submit photos multiple times. Every time a photo is rejected, you have to start the entire deposit process over from the beginning.

The app design is outdated/difficult to navigate visually. I also have lots of issues with the map function used to locate ATMs/search by category (i.e. accepts deposits).

There are all major inconveniences that have led me to consider leaving Logix, especially because I do not live near a branch and I rely on the online services. I would hate to leave the credit union because the customer service (by phone and in person) is always outstanding. But I’ve had so many issues with the app and the website ever since I joined several years ago. I really hope they will work on modernizing these features.

by Alexjohnson1

While trying to make a mobile deposit during regular business hours during a weekday, continued to get unknown errors and it wouldn’t let me deposit the check to either checking or savings. Ended up having to deposit the check to Chase mobile deposit and I’ve never ever had any issues with the Chase app. So this makes the Logix banking app UNRELIABLE. Additionally if you have a Logix Rewards credit card, you can never ever change the due date, so if it’s in the 17th it will forever be the 17th. This is strange policy as every other credit card I have has allowed the due date to be between the 3rd and 6th and since I get paid once a month on the 5th it is super convenient to pay all my bills on the 6th, EXCEPT FOR LOGIX which remains a financial irritation that won’t go away. No idea how they get their 5-star rating as I only give them a 1.

by Jaucuisoq

While this app works to let me know what my account balance is, and to transfer money back and forth from my accounts, the edeposit function is USELESS. I try, painstakingly, every time I get my check to deposit it over the mobile app, and it has yet to work for me. I retake photos again and again, ensure focus, and still, nothing works. I’d almost rather the app didn’t offer an edeposit function at all, as at least I’d feel better not having the option, rather than the option not working altogether. I didn’t used to have problems when there were two apps available, but with this update to one app, I’d say it has only gotten worse. Terrible marketing strategy, as I am now an upset customer and only get more upset as the function continues not to work. Oh, and by the way, my app IS updated to the fullest it can be, so that’s NOT the problem, as a Logix helpline would assume.