Contact Smart911 Support

by Mynameiskimm

Well I created an account online for my Father in Florida, I’m in Maryland. After checking the box someone is assisting me, and completing everything though create user I’d and password I was kicked out. Then couldn’t log in to put his address and particulars.
Then I created account online for myself to see what next steps. made it through in case of emergency screen and was kicked out. Attempted to log in. Error. Downloaded the app verified my phone via txt. Couldn’t log in. Went to smart911 welcome email used link to go to account. Can’t log in.
On app select forgot user name and password. Entered email for a reset. Used email link. Entered info was rewarded with error too many log on attempts. I give up. This app is not helpful. No instructions, help chatbot, or phone number to call for assistance. Same with the website no instructions, help chatbot or phone number.
I thought this would be good thing to do for my aging parents but apparently if you do not have access to the parents email, if they have one, forget it. Since we had to replace their smart phones with flip phones because they no longer can use the technology can’t go there. And as I mentioned I’m in another state. 87 year old deaf parent that just had heart surgery will probably not open email to access a link to verify email especially if there is a time limit. If in fact that is next step. Don’t know what happens - no instructions. Smart911 is not very smart. Zero stars but had to select 1

by JPG&rinGO

During the setup it doesn’t take my address correctly. It keeps putting my apartment number first then a space then the street number. This isn’t how we do addresses in the US. It would only confuse the ambulance driver which is exactly the opposite of my goal. In the end it gives me two options: either “confirm” the incorrect address format that the app creates or delete my apartment number. Again neither option is viable since it would lead to delays when the ambulance arrives. Please delete my account. I don’t need any confusion from your company during an emergency. Reading the other reviews on here, it sounds like you really need to focus on getting all these bugs fixed first and then roll out your marketing. The stakes are too high to deal with a buggy app during a medical emergency.

by Fire1up

I downloaded this app and yes we are just beginning to use it in our area. While setting up my profile on it I noticed so many issues. Like it won’t allow me to upload an image of myself and it prompts me to invite myself to download the app after I have it downloaded. It wants me to keep location turned on but while it was on it would drain my battery fast and I never got any notifications on what was happening around me. There was even a high speed pursuit that happened and I got no information or warning on it. The app is a failure and needs tons of problems fixed. This app is more of a danger to the public than it is helpful