Contact SilverSneakers GO Support

I’m sure SilverSneakers is great for some people but I have a disability from a car accident several years ago. I’m only allowed in the water per my doctor. I’m NOT driving to a side of town known for its gang activities nor am I driving to another town over 45 miles away in order to be able to find a participating gym with a pool when there is one less than 5 minutes from me that SilverSneakers no longer participates with. All I’m saying is they need to consider the needs of everyone and not everyone can do exercises that they offer but would love to be able to do water aerobics. SilverSneakers is a useless benefit for me.

I find it difficult to use the orientation, as it only offers vertical in one direction. It would be nice if you could see the app horizontally, which is easier to read. Also, filters aren’t very useful if listings don’t provide more detail about services; i.e., If you’re just looking for yoga classes, there’s no filter option for it and even though some of the providers listed offer it, you have to contact each one to find out if they’re having classes or not. There are also filters for acupuncture, massage, chiropractic, etc.; but if you select only those filters, you get “no matching locations“. Maybe those services are available in some locations, but why show them to me in my location if I don’t have the option of using them. This app needs some refinement and updating to make it useful.

The Fitbit app it a lot easier to use. If this wasn’t linked to rewards, I probably wouldn’t use it. It knows if I sign in from my phone but doesn’t credit my workout to my account if I use my log in from my TV. It’s dumb to have to work out watching a 17” screen when I have an 85” TV. I had to turn off notifications because I was really getting hammered. I do like being able to log all my workouts, short & long. I will hop on the rebounder in front of TV when it strikes my fancy, or put on a music video channel & dance for 30 minutes, just because & so tracking all workouts is a plus. I wish DESPERATELY that we could log workouts in real time. What is the big deal? I find myself waiting for the quarter/half hours to start workouts. If it syncs with my Fitbit eventually, why not? I do think the Fitbit app (unfortunately bought by Google last year) is probably the best user friendly app of its type. This isn’t bad. It’s just not “great.” Being able to enter a real time would go a long way toward improving it.