Contact Gemini Support

This app has been nothing but a source of frustration for me. When I first signed on I was given a couple of weeks to buy, sell, and trade.I was verified at that point. After a few weeks out of the blue they decided they needed to verify me again. I sent my credentials in over and over and over again. I sent both invalid US passport and a valid California drivers license. Every time, for months, they said it was too blurry. It was nearly 5 months when I tried again and basically told him I was going to take action if my funds were not released to me. Magically they verified my identity at that point. Now I’m back on there and I’m trying to sell everything because I’m obviously it going to use this app. My bank card is verified for buying crypto on the app but for some reason they will not let me use it to withdraw. It keeps sending me to a verification process ,even though the card is already verified, and then a wall. It seems to me that the Gemini app is designed in a way that’s convenient for them but that creates many obstacles for the user to have access to funds. As soon as I can have my funds withdrawn I will not use this app and I do not recommend it to anyone. They wasted four months of the bull run for me.

Trader beware. Gemini is a clever way for the developers to steal your money in small increments. First of all the trading platform is awful and fills orders at $150-$200 above the ticker, regardless of direction of price movement. Second the fees are higher than any other platform out there for the worst quality service. Third once they get you to deposit your money it will be stuck in Gemini unless you make $25 wire transfers, and only if it even works since their withdrawal system has proven not to work (when you add your bank it doesn’t show up as a withdrawal method even though it’s supposed to, forcing you to verify your bank through wire transfers. And even that probably won’t work because there is either a good chance your available funds won’t show up in the withdrawal section or won’t provide a method to withdrawal even though you’ve provided one through their Plaid instant verification system). Fourth they offer gimmicks like $25 free Bitcoin for making a $100 trade which they never deliver and even if they did would not even cover their trade and withdrawal fees for one transaction. If you are looking to do anything at all with Crypto, stay as far away from this company as you can.

I’ve been using Gemini for a little over a month. At first I thought it was a great app, easy to use, bank transfers were fast. Until, they froze my account Because of a 3 week old money transfer that was frozen from my bank account at that time. My bank account had locked me out because I was trying to link it to another crypto exchange as well, I immediately had that resolved though and my bank account was unlocked. As for Gemini, after three weeks they finally realized one of my transfer was frozen, and froze my account for “security” purposes. I have been waiting a week since verifying my identity multiple times. I have not received a single email of acknowledgment from an actual person yet, it’s only bee automated emails. By the way, Email is the only way to contact them besides the phone number they offer just to give a silly recorded message and no actual customer service. As we speak my account is still frozen, I cannot access all of my money tied up on Gemini and clearly customer service is not at the top of their priorities. Go else where for your Crypto exchange.