Contact Papa Murphy s Take Bake Pizza Support

Took me 10 minutes to change stores. Must hit Start New Order rather than Order. Have to press “custom” through 3-4 levels of menus to order a custom build your own thin crust with no cheese. The workflow repeats itself in a confusing way that makes you think it skipped the last thing you pushed. I got so lost, and I am a software engineer for gosh sake. The other papa pizza app is much easier to understand. For example, why would “Create your own Pizza” take you to a 3 item menu with (1) Create your Own, (2) Create your own Half and Half Pizza (Original Crust), (3) Create your own Half and Half (Thin Crust)? After choosing #1 and picking a size, I can choose Thin Crust anyway, but not if I chose Medium. Then I come to another confusing menu: (1) Recipe: No Customizations, Customize Whole, (3) Customize Right/Left. Huh? The first menu already had confusing options for half/half, and this one has right/left. And what does it meant not customize a custom pizza? There’s an “Add to Item” button that hovers over the bottom of the screen across all these menus. What “item”? One ingredient or the whole pizza? So confusing. I meant to have no cheese on one custom pizza and cheese on the other, and the app did the opposite, so the staff had to remake both pizzas. They were nice about it and said this often happens with the app. Taking a photo of my credit card did not work.

So, I have tried this app twice now! It needs serious work n I can’t believe they’ve released it for operation. 1st off, where the hell is the MURPHY’S COMBO? The best pizza on their menu! Is obsolete. They have a Murphy’s Favorite that has bell peppers on it n ruins the pie. So, u have to select that one n remove the peppers. Plus, it doesn’t have salami! WTH!!! Also, their reward program on the app vs. stamp card. Stick with the stamp card because any attempt to get credit for a pizza that u ordered on line that doesn’t exist n have to basically call ur order in. U won’t receive credit through the app. Confusing? Yes! This app needs work n attention! As far as I’m concerned, it needs to be taken down all together n relaunched after all the issues have been addressed! In the meantime, it looks as though they’re content with it.

This app needs a serious update. They show you your total on one page and then on the “confirmation page” automatically add in a 15% tip. If you aren’t paying attention you are ultimately paying more for the exact same service. I’m not against tipping, I’m against being tricked into tipping an amount based on services that haven’t been rendered yet. How do I know if the employees deserve a tip based on their service or the quality of the food received before receiving what I payed for? Too often employees rush through the job and don’t keep quality standards in check, whether it be light on ingredients or forgetting to properly oil the bread. It’s absolutely ridiculous. BEWARE.