Contact Blaze Pizza Support

Hello, I hope you are doing well. I am reaching out regarding a recent carryout order from your Fresh Meadows location. Unfortunately, I am unable to upload photos on this website, but I would be happy to email the pictures of the pizza and the receipt if that helps. Order details: • Name: Ethan Du • Date/Time: 12/31/2025 at 7:12 PM • Receipt/Check #: 26010100122800 The receipt shows Gorgonzola (blue cheese) was added to the pizza, but it was missing when I received the order. I wanted to kindly ask if a refund, credit, or another resolution might be available. Thank you very much for your time and assistance. Best regards, Ethan Du

Hi, we have been going to Blaze Pizza after church probably twice a month. On this last Sunday, I requested to have my pizza extra well done and it came out and it was very much on the light side. I actually had the girl upfront write it on our order. So I took my pizza up to the counter and explain to the lady that was sending out the pizzas that I requested to have my pizza extra well done. She took the pizza from my hand and actually threw it into the pizza oven and did not say anything else like I am sorry that it wasn’t right or anything. It was terrible customer service Besides that happening, my son had a build your own pizza also and they somehow lost his pizza so he had to go back through the line again and re-order it by that time everyone else was done eating. I am not sure if it is because of this location, which is the one we usually prefer or just the manager that was working that day, but it was very disappointing to say at least. This was actually the first problem we’ve ever had with that location. I am also a business owner and customer service is number one. I hope that this problem is addressed in the proper way. Thank you, Robert Lewis 1700 Oxbow Lane Knoxville, TN 37931 865-719-7606

My wife received a $5 off coupon today on her Blaze apps. We walked into the store in Arcadia CA on Naomi, ordered and walked to the cashier to pay. We show the apps to the staff and scan the promotion. It did not go through after several tries. We showed the staff member again for the apps and it clearly shows that what we ordered can get that $5 off. We checked the promotion again and it says, other way to use this coupon is to show the staff the promo code or have the staff type in customer's phone number. So, we showed the staff the promo code and she refused to type in the code. She only repeatedly said that if the system is not taking it, there is nothing she can do. We tried to communicate with her again, just type in the code and it should work as it says in the apps but once again, she said there is nothing she can do. It is not about the $5, we felt that this staff member did not want to help us for whatever reason. we actually felt insulted. She rather let customers left with a bad feelings and throw away the pizza we ordered which was already in the oven, then to help us resolve. I strongly suggest you should look into this as this place, on Naomi, in the city of Arcadia CA, has been very inconsistent. Some of the staffs do have certain mood and attitude. We took a picture of the promotion from the Blaze apps as a reference. thank you for reading

My points have disappeared. I have managed to obtain the points for a free pizza and points vanished less than a year.

I went to Blaze pizza on Saturday March 4th in the evening as I'm a frequent Blaze visitor! Everything was ok until Sunday morning I woke very dizzy and had stomach pains resulting in diarrhea! I tried to eat something thinking this might make me feel better but it didn't as I threw up many times until I was dry heaving!! I believe I had food poisoning!! I can barely walk a straight line! Something on the toppings laying around was contaminated and this was a dreadful experience!! Felicia

We visited Blaze on Nov 20th. I still haven't received anything on the promotion on the free mystery reward.

This business refused to address a hostile employee and threw me under the bus when I complained. Beware of who you are dealing with here. There are better places to go to buy pizza where you are more welcomed and treated with dignity.