Musician s Friend Deals Gear Reviews

I’ve bought all my equipment from you guys, but MusiciansFriendDealsGear will not open without crashing. I was excited when I found MusiciansFriendDealsGear with such good ratings because the mobile website isn’t great and I’m looking to buy a digital piano and some other things. So I got MusiciansFriendDealsGear but it crashes within one second. I wish you guys coulld make the site easier to use or modernize/simplify it. I love you guys but that website is straight out of the early 2000s. I’m gonna have to go on my laptop to get the piano lol

So, first of all I have a credit card with this company. I have tried to order online through MusiciansFriendDealsGear for several months. I kept getting a message that it can not be processed and that I have to call a 1 800 number. I was informed that they are having problems with MusiciansFriendDealsGear or online orders. For like 2 months now? Really? When I called the number and talked to someone I could barely understand them since the connection was horrible. He began to tell me I could place my order over the phone. Umm..I don’t think so. I was not confident that since I couldn’t even make out what he was saying (not because of foreign accent). This is my 3rd time dealing with Musicians Friend and it has been bad. This is probably one of the reasons they are having to file for bankruptcy. So, I would not recommend MusiciansFriendDealsGear or to shop with them. I will be canceling my credit card with them and look for another retailer to purchase from.

This is such a broken app it’s barely usable. The business itself is great. They have a large selection and great deals. MusiciansFriendDealsGear however is a buggy mess. Searches don’t work well. Anytime I try to view anything on my wishlist it say unavailable even though it is in stock. It crashes constantly. There are many other problems that I don’t want to take the time to list, but it’s a shame because they are a good company and I like to give them my business, just not through MusiciansFriendDealsGear .

Good luck with a return or canceling!! Takes forever to get the funds credited back to your account! Great sales staff until the product is not what you expected, possibly damaged, or you have a shipping error. If you have an IT problem, missing rewards points etc, forget youre on your own!! They will however send you multiple links to reset your password. Do yourself a favor although its not much better go to a Guitar Center store, at least there you can speak to someone in the flesh, and get their actual name! Must easier to return, exchange or if youre really pleased theres management there to thanks and pass on the good/bad experience to.

I love Musicians Friend, by far my favorite way to buy gear. MusiciansFriendDealsGear just needs work. It is slow, and the worst feature is that when I click on the promotion deals and then filter to the category I want, if I click on any item, when I exit that item it clears the whole search and I have to start over again. MusiciansFriendDealsGear also regularly freezes on me, including five minutes ago when I was looking at one of the promotional deals. I far prefer the website to MusiciansFriendDealsGear , please make it slick because I’d love to use MusiciansFriendDealsGear .

I’ve had the OLD stupid deal of the day app on my phone for years. It was orange. It’s an app you open, and it has the stupid deal of the day right there on one page. No other options.. super simple and perfect. I just updated to iOS 17 and MusiciansFriendDealsGear doesn’t work any more :’(

The musicians friend app is okay. Nothing incredible but it works. I miss being able to tap an app and just be able to see that deal though. It was one of my creature comfort apps I guess.

Although I have over 6700 points my total available is always zero. Over the months I have talked to various customer service reps, etc and submitted “complaints on line all to no avail. Using the browser, my rewards are accurate. Using MusiciansFriendDealsGear, I can’t apply reward discounts unless I call or use the browser - defeats the purpose of using MusiciansFriendDealsGear.

Decent app for shopping quickly for deals. But my first attempt to purchase something through Musician’s Friend was on MusiciansFriendDealsGear and was difficult. It kept giving me an error, telling me to choose a payment method, even though I had everything filled out. I logged in on the web and was immediately able to complete my purchase without any errors or difficulties.

When I first installed MusiciansFriendDealsGear, I gave it one star because it was dead slow. I uninstalled it and later gave it another try. Now it works well. Just as it should. But I don’t really see the advantage (to me) over using the web. But there’s probably an advantage for MF or they wouldn’t have gone to the trouble of making an app that pretty much is just like the website. Anyway, it works fine.

Musician’s Friend overall is much better than the GC retail stores. I’ve had excellent customer service most of the time I’ve called. Sometimes when they realize they’re not going to make a sale, they’ll lose interest, but this is to be expected. This is how they make their money. The discounts are good. The point system is great. The “Stupid Deal of the Day” can be amazing if you watch for good sales- with the exception that there are many repeats. They will work with the price on many items if you call. My only true complaint is MusiciansFriendDealsGear which rarely works correctly regardless of how many times I’ve updated on my iPhone and the order tracking, even on the actual webpage sitting at my computer, can be frustrating. Sometimes you can find it, sometimes it won’t even load. So if you order, you just have to be patient. It will arrive when it arrives. Don’t order something if you have to have it for a gig in a week, bc it might not make it even though it says it will, even if you can find the stated delivery date. Don’t let this be a deterrent though. Most items do arrive on time.

I’ve only had one experience with the “online” Musicians Friend. That turned into a phone call. That was a very cordial, pleasant, helpful, and overall, a very personable customer representative that I spoke with. Very few C.S.R.’s show an interest of a customer like Stephen Harrington did.! I can only hope he’s a reflection of the service that is a ‘given’ with the rest of the staff. He answered all of my questions and ultimately I placed an order which I received in 2 days! I’m not reviewing the product, (as I have not used it yet), only my experience with the representative. If my future encounters are the same, I have no hesitation in 5 stars!

I’m glad musicians friend has an app where I can browse their inventory, however, I have always run across two bugs which occurred on my older phone and now also on my brand new phone as follows: 1) there are many times where you cannot retrieve your order history and you get an error message and trying to do so, and, 2) The rewards points total is rarely updated. I usually see the same balance over a long period of time even though I may have used some of my rewards points.

Question, recently inventory seems low and many items are “On Reserve” to purchase. Is this because imports are slow coming in, manufacturers have slowed production, or sales have been that good?

These folks are great!! Wide variety. Good prices and 8% back for future purchases. They are exceptional about customer service and returns. The “stupid deal of the day” items are true deals, not just pretend deals — and enough truly useful gear is sold that way that I do check it every day. Sometimes if you call you can get an even better deal than simply clicking “buy”. What a gift this business is!

Easy to use for looking at/researching products,
But it never updates my Backstage Pass points (even after uninstalling/reinstalling) so I generally don’t use it to make purchases. I’m sure there are a lot of impulse buys in musical gear, and that one flaw gives people a reason to not buy on the spot and decide to get on the website later (or not).

With the new app I no longer get notifications of the Stupid deal of the Day. So often I forget to check it. Which I imagine is the same for others. It was not unusual for me to go to the website from the SDOTD app and shop for other items. Not so much any more since I don’t se the deal of the day as often. I bet I miss it 3-4 times a week now. Whereas before it was a part of my daily ritual.

I have purchased two guitars in this month
Not only great guitars, but, great option to finance for no interest!
David helped in putting together a deal that I couldn’t believe and definitely couldn’t resist.
Fast, positive and with great knowledge of gear and music.
Truly a great experience, I would recommend Musicians Friend without hesita’

I love looking at the Musician’s Friend app at all the great stuff, but what bothers me is that on Stupid Deal of the Hour, it doesn’t give hourly updates. In other words, I miss 90% of the deals because I can’t keep up with it during the day because I’m working and can’t check in every hour. But should I get an update I can quickly glance to see if I’m interested. MF always has great deals though.

Love buying from them, but will use website next time.

MusiciansFriendDealsGear seems to find every reason for a customer to abandon a purchase and we musicians aren’t known for our focus.

It’s taken me 22 minutes to order a simple mid-boost mod kit for a strat.

Shopping cart tech seems fine, but I’m having it shipped to my luthier, and it choked on the “℅” care of, as well as an apostrophe.

I corrected this by removing both, but the shipping label still had crazy characters and red errors flagged.

Only resolution was create a 3rd address with fewer than 22 characters. Hope this initial PITA isn’t indicative of this mod that I’m excited for.

Ending on a very positive note, I was able to pay for it fully using backstage points!!

Yet found another pair of products I’ve added to my want list to be bought later.

I’ve been in the music industry for many many years ...!! Stepped aside from it for a while! Now on my return, you’re still there with the products and the prices that make competitors nervous, just like the old days!! Thank you for being the “GRAND” company you are!! Everyone throughout the company deserves a high five!!!

MusiciansFriendDealsGear used to work brilliantly. Now, after update, it crashes on launching. I deleted MusiciansFriendDealsGear and re-downloaded it. Now it crashes in the middle of typing my log in info. Hello, MF programmers!! You guys need to fix something! This is happening to more people than just one or two.