Safeway One Touch Fuel Reviews

App was the BEST! I had Apple Pay attached to it and it always worked flawlessly. Now suddenly it claims Apple Pay isn’t enabled in my app even though it is. I deleted and downloaded SafewayOneTouchFuel again, still won’t work. Took about 10 minutes to connect SafewayOneTouchFuel to my bank account for direct pay and once I got it connected, SafewayOneTouchFuel said direct pay was not available either. Clearly SafewayOneTouchFuel has been updated. And no it’s completely broken. Developer please fix ASAP!

SafewayOneTouchFuel used to work great and store all my receipts for my gas, made it easy to connect to the gas pump and pay digitally. After the updates of SafewayOneTouchFuel I can’t even login to use it. I have completely deleted and reloaded SafewayOneTouchFuel several times to no avail. Every time this company seems to update their apps theyNo longer work well or at all in some cases. Whatever third-party they’re using to develop their apps they need to fire and find a new one.

SafewayOneTouchFuel flagged my transaction for fraud told me to call customer service. Customer service did not know how to correct this nor could they get me to anyone that could correct it. They told me to talk to their payment services team they knew nothing about it. They told me to call my credit card they knew nothing about it. SafewayOneTouchFuel works great when it works now it doesn’t so it’s a complete waste of time.

I have only been able to get SafewayOneTouchFuel to work once, and now I am debating if I should even keep it on my phone.

I have a Safeway station near my house, and being high risk, and having new COVID variants going through communities, I thought SafewayOneTouchFuel would go a long way to helping me feel safer. Instead, I could be standing on the pump, and it won’t work. I have tried troubleshooting and nothing seems wrong on my end.

Today I got so close to the pump, I could practically climb up and sit on it. Still nothing. After several minutes, I just gave up. I was so excited to use SafewayOneTouchFuel, but it isn’t worth the megabytes it takes up.

Don’t know how your Dev team busted SafewayOneTouchFuel so badly, but please fix it. I loved this and would have given it 4 stars last week when I used it but the update from about 3 days ago trashed the location support. App now tells me to drive 22 miles to pay at the pump with it when I’m STANDING right in front of another location. Bluetooth is on & allowed, all location services are available- I’m right on the map at a spot and it’s allowing me to turn on pumps 22 miles away. Not cool.

I used to love SafewayOneTouchFuel and would have given it five stars. However it doesn’t work anymore. It will activate the pump but even when I select the rewards I want to redeem, it does not deduct that from the price. First time it happened I thought it was my fault for not clicking the box to redeem rewards but I paid close attention the next time and it didn’t work. I inquired inside and the clerk said I was the first person to ever ask about that app and he knew nothing about it. The technology is there. It just doesn’t work and no one can help troubleshoot.

I deleted SafewayOneTouchFuel and advise not to waste your time. They’ve launch SafewayOneTouchFuel too early. It is clearly not ready. There are too many bugs and they still have work to do on it.
I’ll explain…
I downloaded and used SafewayOneTouchFuel one time and it worked great, however, to get the extra $.10/gallon off I believe you have to link your bank account to SafewayOneTouchFuel . I tried linking a debit card which gives you $.10/gallon off at the pump, but it does not get you the discount when you use SafewayOneTouchFuel , why??
I tried multiple times to link my bank account but when I try it gives the message saying “you will be transferred to a third-party” then it just takes me back to the previous screen.
I am unable to link my bank account.
So… it’s cheaper if I just pay with my debit card at the pump.
Also, when you try to review the privacy policy it just shows a blank screen.

App hasn’t been updated in 7 months. Was working fine until I had to add another payment method and was unable to do so. I get an error message every time I try to add a payment method. I’ve called the customer service number and kept getting the runaround to the correct department and was told two times a ticket was submitted to IT. It’s been weeks with no update and app is still not working!!! With the amount of credit card theft going around right now at gas stations, it would be nice to use SafewayOneTouchFuel !

I’ve tried to use SafewayOneTouchFuel a few times. It determines which station I’m at just fine, and I can manually select the pump number. But when I tap the green ‘Pay and Activate’ button, nothing happens. On top of that, there isn’t even a spinner or progress bar or any visual clue that SafewayOneTouchFuel even acknowledged the button press and is doing something in the background when I tap the button. SafewayOneTouchFuel needs some help.

So, I fueled up on a Friday night and told SafewayOneTouchFuel to pay with Apple Pay. I preauthorized $30. The pump activated and pumped only $30.

Here is where it loses all stars. SafewayOneTouchFuel put a hold of $175 on my card. I checked Saturday, Sunday, and called Monday and was told it takes 3-5 business days for the hold to update. I almost had my truck payment reversed NSF if I wasn’t paying attention.

I would get a hold of $175 if I clicked “fill up” but I specifically told SafewayOneTouchFuel $30. I would use SafewayOneTouchFuel exclusively if I didn’t have to worry about holds. When I tap to pay at the pump or use my card at the pump it doesn’t put this hold on my card. Make this the same for SafewayOneTouchFuel (yes I know this requires a lot of work).

Very buggy a 1/3rd of the time it doesn’t work. Haven’t been able use the last several times as it just says it is trying to link accounts and then it just spins and never connect so currently it is just use space on my phone.

Even tried reinstalling with the same result

I stopped using the Tom Thumb branded version of SafewayOneTouchFuel and moved over to the Safeway branded version. That fixed the issue where it would work at all. However, SafewayOneTouchFuel doesn’t apply the discount that it shows when activating the pump. One time, it wiped out my discount and it wasn’t applied to my purchase even though I had the button selected in SafewayOneTouchFuel ….so I lost about $17 on that fill up!!

I spoke to an attendant and she indicated this is happening broadly and it’s even happened to her.

Please fix this issue!!….especially since it’s a known issue affecting many others!!

I have been using SafewayOneTouchFuel for years and it works well when there isn’t a bug. Currently, it will automatically apply fuel rewards even though I tell it not too. The option is clearly turned off but it still applies it. I would give it five stars if there were not so many bugs.

I like SafewayOneTouchFuel for the most part. However it only seems to work at certain stations. When you hit pay, it doesn’t do anything. It worked today at a different station. Right now my issue is I have 5 notifications but can’t tell what they’re for so they remain there. If anyone knows how to fix that I’m all ears! Aside from that it’s a great app when it’s working properly.

Used it for the first time today. Really liked when you’re at the pump, you select pump number, you can use your rewards and you start pumping. What was the downside is when I was done pumping and put the nozzle back. SafewayOneTouchFuel didn’t give me a digital receipt. It just kept saying “pump is activated”. I didn’t know when I drove away if my card was still linked to pump. I had to pull over and check receipt history to see I was just charged for my fill up. If they would fix this issue, it would rate 5 stars.

Usually this is a great app. I use it to quickly fuel up my car. But this version is not working right, it is not applying my rewards discount to the price at the pump even though I toggle the discount on, the toggle for the print receipt works just fine but not the reward discount? Please fix this problem.

I like the convenience of paying with SafewayOneTouchFuel but a new bug has surfaced where it always uses rewards points regardless of the setting of that toggle. I only noticed because I did less than a fillup yesterday and had toggled it off.

Promising but flawed if you value privacy as enabling location services is mandatory. FAQ mentions “security” as a reason for requiring location data but really? I could be wearing my tin foil hat and paying with cash but privacy related data breaches are the norm these days so just being cautious.

Probably won’t be using SafewayOneTouchFuel on a regular basis until location verification is streamlined but a sense of relief I can purchase gas with Apple Pay if I ever forget/lost my wallet while low on gas

Super easy to use at the pump and had the option to print a receipt. I also was able to send a receipt to my email from SafewayOneTouchFuel . Just needed Face ID to pay with a card in my apple wallet.

SafewayOneTouchFuel is amazing. Like any app, it has occasional glitches, which I know you will fix as they occur.

One suggestion I would like to make would be to include the Fuel Attendant or HELP button on SafewayOneTouchFuel , as an option to provide full service to handicapped and elderly individuals.