Contact Brookshire s Support

by Jenkiddtx

You’d think with the severity of our situation, with the Coronavirus mess, ALL grocery stores would beef up their online ordering systems! C’mon Brookshires!! Y’all need to seriously get with the times, like FAST!!
Searching for items is painfully slow and frustrating... if you search for “bleach” it’ll bring up the few items they have with bleach in them. Also, whether you’re browsing their categories or your search, when you click on an item, it takes you to that items listing. BUT- when you go back to where you left off, you CAN’T! It spits you alllll the way back up at the top of the list! So if you’re shopping a certain section & there’s hundreds of items to browse thru, you’re gonna be there for AWHILE!! I’ve tried and tried getting past this, but always get so frustrated I wind up closing the app altogether and going back to “the big box store”.
Hopefully someone on the Brookshire’s Tech Team actually reads these reviews and fixes these major (minor) problems!!

by Yarnie512

Congratulations, Brookshire's for creating the most user difficult app ever. I've tried it twice - from my phone - my order messed up both times - so many ways to make it simpler.
Why are there eight different ways to find Miracle Whip in the list? Find it once, select it, click the flavor, click the right size (if it's not available, it's not selectable), select the number, click on add to cart. And then repeat for every item.
But no - Miracle Whip is listed a bazillion times but never together in a humongous list of every sauce and condiment on the planet - even the items that are not available, have never been available, won't ever be available at your location.
Completely ridiculous - and no electronic notification - a personal text from someone at your location.
Done - two times too many for me.

by Rabid Tiger Fan

This app is the most difficult shopping app I own. Could not find a way to update info on my credit card. I removed to reinstall it with current expiration date, etc. Now, I can’t find anywhere to put this info in. I have an order in to be filled for pick-up this afternoon and I don’t have a credit card on file to use for payment. I don’t want to lose my order. Several other issues, like needing to increase number of an item I entered on order. (That action takes too many steps.) after I return to the shopping to enter another item in that category, app takes me back to the top of all the items in that category. I need to go back to where I was when I placed my last item. This app takes much too much time to use. May have to stop using Brookshire’s because of app!!!