myID Reviews

It is the worst app specifically designed to convey important personal information to gov departments, especially for oversea individuals. Only Australian phone number be able to drive it. Additionally, the methods it provides are impractical, I ‘ve submitted all information to prove the identity, such as drive license, Medicare and visa info, which already enough for meeting the standards verification, however it still requires to fill in the last information of Australian passport to verify my identity, which I don’t have. That means no way to complete the verification and not allowed to continue to log in my gov. It has a bug of this mandatory requirement which go against the reality. The whole process was despairing. What’s even more ridiculous is that , following the advice of customer service, I reset the ID originally registered email and attempted to register with a new ID using a different email, tried to link ATO , Centrelink and other information over to the new account to retrieve it, once entered the driver license info, the system was immediately locked, the reason given was that same personal details was registered with another email , not allowed continuing with new ID & must use existing one to do. It is even worse that existing ID was reset, and the lockout not allowed to delete the newly registered ID, so I ended up stuck in a dead loop. No solution!

I’ve had over 10 different error messages. myID is bugging out and freezing at various stages. I have used myID before where I managed to get it working (with difficulty) but now it appears totally broken. I don’t know how this could be such a broken experience

myID has been such an inconvenience to me as someone who lives overseas. Every time I try to log into myGov I end up having to speak to someone on the phone. myID is useless and it’s comical that it exists in this day and age. 1 star is way too generous.

Just the worst app. The validation for ids doesn’t work across multiple sources. Keeps locking me out. Massive inconvenience given the recent need to use this to register as a director with threat of fines. Least they could do is make the gateway to this work

It is very difficult to use. When re-logging into the account or transferring to another mobile phone, when verifying the driver's license information again, it always prompts that it cannot be verified. cause it not to work properly.

No longer works as it says I don’t have the most updated app when I’ve uninstalled and re downloaded multiple times. Help line has no answer

It’s the worst thing I’ve been through. Once you put your information, you cannot deactivate your account or do anything! Not so clear why they made myID. Even apps that are made for scams are more clear than this one! Don’t waste your time.

How did this make it into production? Same issue as many other users. Documents do not verify, myID is blocked for half an hour and eventually ends up in a dead end - being asked to verify at least two documents but no links or options to do so.

Successfully got one ID scanned after 10 minute wait, then another 10 minutes for 2nd ID, then got a failure alert. Now myID tells me “ Your identity is not strong enough.
Go back and verify any two documents.” My account details are up there. but there’s nowhere to verify ID, nothing to click on.

myID is the most poorly designed and frustrating app to use and it is required for some government purposes. For starters, there are issues with verifying your ID; for example, if a passport scan doesn’t work you have to delete myID , reinstall it and manually enter your passport details.

myID just hangs while trying to verify the documents. Got the the support line and waited 21 minutes to speak to someone who validated all my documents over the phone but myID still hangs. Every time I have to reset and start again.

Update after reading the developer response — thanks for sharing that it could take up to 15 minutes to verify a document. Two suggestions to consider please. First, communicate that in myID so people think that myID is locked up. Second, please let your customer support center know since when I called for help and waited a long time on hold before speaking to someone, I was told that it should take seconds to verify documents.

I set up the ID with a different email to my mygov but when I tried to login to myGov it says the ID has to have the same email as myGov. So then I read the instructions to change the ID which is to tap on the myGov personal identity, and then on email and update - but there is no button, it doesn't exist and now I cannot use find anyway to use this ID OMG

1. Had it all set up, ready to go after ten minutes. Decided to add another ID to strengthen verification. That ID didn't verify properly, so the whole app froze up and said: "Unable to verify".
2. Despite having created a profile already, I had to go through the whole process again!
3. Didn't save any files on device or cloud, so another ten minutes wasted setting it up.

Just comes up with an error saying “update app”. When I click the update button it takes me to myID Store but I already have the latest version of myID . Have tried deleting myID and reinstalling but no difference. Australian government please get this fixed so your citizens living overseas can file their taxes and not get fined. Please and thank you

I had been trying to connect to this apps site from mygov - id -ATO it doesn’t do what you want to do.i know its free to down load Apple iPhone issue they want credit card before you can down load to myID site never ending issue. So what happen if people can not afford to buy iPhone or phone how do they get connected to this site

Cannot verify identity. Installed, re installed, created new email addresses just for myGov. If this was a commercial operation it would have been broke by day 1. Unfortunately Australians have no other option than this horrific system. I wonder how many duplicate users and people that cannot access their own information there are. Would give minus 5 starts if I could.

I am trying to set up government services after living overseas for a few years. I know my previously used email address and I still have the same phone number as always.

I logged in, scanned my passport, showed my other ID and it says “cannot verify identity.”

The only way to rectify the issue is to call a phone number which has been experiencing “unprecedented call volume” for the last 6 months and therefore cannot answer the line.

Despite this, I’m still required to pay taxes for this garbage service. The crazy thing is that I moved back here after living and working in a developing country and their infrastructure was far superior to this. How embarrassing as an Australian.

Trying to figure out how to import my birth certificate and none of the information I put in is accepted so I keep trying different approaches for my remaining attempts. No where did it say it would lock me from myID for 24 hours if the system couldn’t find my information.

So not only is the system for importing data painful, you’re punished for trying to use the system. On top of this all the documentation for help doesn’t actually line up with what is on my birth certificate.

Get a new iPhone. Try to login again. Can’t remember which email address you used, so you login as an existing user. If you use the wrong email address it doesn’t say this user does not exist, it CREATES A NEW USER for that email address and doesn’t tell you. Illogical. Poor process flow. Terrible app. Concept of validating with this type of app is outdated and redundant. Less secure and so many more logical and easier methods to securely access online systems. Why does the Australian government spend so much reinventing the wheel so we can be their application testers instead of using existing tried and proven methods which don’t require us to report their illogical and buggy apps they develop in house?

If you don’t complete the setup first go then your identity will be set to Basic and tell you that you need to verify 2 more documents. But there is literally no way to submit any documents via myID at that point.