Contact Nerd Fitness Coaching Support

by Mamabear79

I used Nerd Fitness Coaching for two months and it was a huge waste of money. Although the coach they assigned me was nice, he was honestly completely useless. At first, I received daily videos full of excitement of everything we were going to do, how excited he was to help me on my journey, basic answers to my questions, but that was about it.

If I mentioned something like nutrition, I’d get a link for a recipe. If I told him what I could do and wanted to do, I’d get a basic response and have to repeat it until I saw a switch in my daily to do. That’s all this is, is a to do list and a basic response from your coach daily and sometimes not even that.

I had to do all the research on my own to get answers. He was either skimming my questions or flat out ignored them. The to dos that were assigned were inconsistent, a lot of blank days, no to dos were set in things agreed to do. It was a mess.

Your food log confuses of taking pictures of your food or a list of your food and it was never brought up, never requested or questioned if I missed a day. Nothing. If I told him I had a bad food day or a cheat meal, no questions at all about it.

I had to get on the coach about consistency and holding me accountable and he didn’t even acknowledge it. When I made a decision about something the response was, “yeah, my other clients are doing that too.”
The good news? It was very easy to cancel, just send an email to customer service and that was it.

Please, save your money. You are better off getting a calorie tracker and one of the many exercise apps with workouts. This is just a to do list that you can do on your own and random texts Monday through Friday and most of the time, not even that.

by Jxpx777

I find this app very frustrating and to be honest, if I didn’t have to use it for communicating with my NF coach, I definitely wouldn’t. This app is the poster child for why you shouldn’t shoehorn web apps into native wrappers and think that you have made a mobile app. I can say that the mobile app is at least a much better experience than their web app, which is so bad they shouldn’t even have it deployed where customers can reach it.

The UI for the mobile app is too clunky and childish. The headers are too big and the data density is too low. I shouldn’t need to scroll and scroll to enter data for a workout. Every other app that allows me to upload a photo or video has figured out how to differentiate photos from videos, but this app insists on offering me separate options for “Select photo” “Select video” “Take photo” and “Take video”. And it doesn’t allow pasting images in either, so if I want to send a screenshot, I have to save it to my camera roll rather than copying it and then deleting it. Oh, and if you’re uploading a photo, you better be sure you chose the right one because there’s no confirmation before the upload actually occurs. You tap on an image and *zoom* there it goes!

Because it’s a web app wrapper and because their QA process is inadequate or non-existant, they’re able to deploy new bugs frequently such as the recent one where I could not delete a workout. And from what I can tell, the only way to report bugs is by telling my coach. That’s not what she is for!

Syncing is a mess. I find data that I am not yet finished entering attempting to sync or being blanked out because syncing finished and the app updated the object that I was in the process of editing. This happens most often with notes on tasks, but I have seen it in other areas as well.

I find it frustrating that the app doesn’t integrate with HealthKit for fetching things like Activity data, workouts, and body measurements. I shouldn’t have to enter this stuff multiple times if it’s already being managed in a central place. I’ve mentioned it to my coach for months and the last answer, from just a couple months ago, was that this still isn’t even on the development horizon. Come on…

Like a reviewer on the other Nerd Fitness app mentioned, I would love if this integrated more with my Nerd Fitness profile, my quests, character, and epic quests, and other things that Nerd Fitness is uniquely suited to. Let me manage my workouts and health measurements myself and then read those in. That would be actual added value. As is, this app just serves as a really bad chat program for me to send messages to my coach. And it’s not fun to use even for that.

by Teddyb109

Lots of clicks to record workouts. Many errors on notifications. Good for centralizing coaching activities.