hys app not working? crashes or has problems?

hys Status

Last Updated on 2019-12-31 by MobSoft

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2 User reports:
App has problems

User reports 2

⚠️ Most reported problems ⚠️

Connection

50.0%

Not working

50.0%

problems reported in the last 24 hours

24 hour clock ⏰

Have a Problem with hys - cloud video music player? Report Issue

Common hys Problems & Solutions. Troubleshooting Guide

Complete guide to troubleshoot hys app on iOS and Android devices. Solve all hys app problems, errors, connection issues, installation problems and crashes.

Table of Contents:

hys iPhone Issues and Solutions

hys iOS app crashes, not working, errors
hys iOS app network issues
hys on iOS has black/white screen

hys Android App Issues and Solutions

hys has errors/crashing/not working
hys server network connectivity issues
hys has black screen

hys iPhone Issues and Solutions

Here are some helpful workarounds that should work whenever hys app keeps crashing or doesn't work as expected on your iPhone 14, 13,12,10,8,7,6, SE,XS,XR.

How to fix hys app crashes or not working on Iphone (iOS):

Close and restart the hys app on iPhone
Update hys app to the Latest Version for iOS
Uninstall and reinstall hys iPhone app
Update your iPhone to the latest iOS version

Fix hys on iPhone unable to connect to server/internet connection issues::

To resolve hys network issues, Reset phone network settings:
1. On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".
2. Enter your device passcode. Then confirm "Reset Network Settings".

Turn off your VPN:
1. Goto "Settings" » "General" » "VPN".

Fix hys black/white screen (blank screen) on iPhone:

Follow the hys iOS app troubleshooting guide Here →

hys Android App Issues and Solutions

Fix hys not working on Android, crashes, errors or is unresponsive:

Follow these steps to resolve intermittent hys app issues:

Force Stop the hys App
1. On android, goto "Settings" » click hys app. » click "Force Stop".

Update hys to the latest version on PlayStore

Clear hys App Cache and Data:
1. On your device, goto "Settings" » click "Apps" » select "hys app" » click "Storage" » click "Clear Data" option. This Clears both data and cache.
2. Relaunch hys.

Fix hys unable to contact server/ hys internet connection errors on Android:

This issue is usually caused by your network. Here is how to fix:

On android, goto "Settings" » "Apps" or "Manage Apps" tab.
Click hys » "Force Stop".
Next, goto "Storage" » "Clear Data".
Again, got hys » "Mobile Data" » "Allow Background Data Usage".
Go back to "Settings" » "Connections" » "Mobile Network" » "Network Mode".
Now, put your network on 4G e.g. LTE/3G/2G (auto connect)
Relaunch hys on android.

Solve hys black/white screens issue on Android:

Follow the hys android app crash troubleshooting guide Here →

Contact Support

Some issues cannot be easily resolved through online tutorials or self help. So we made it easy to get in contact with the support team at MobSoft, developers of hys.

About this app

Hide your Secrets simply called this app which protects your media files with scrambled file hash algorithm like BANK and MILITARY level. Advanced Video/Audio player with rich gestures for more control. • Smart thumbnail finder for your music/audio files! You can import your files from iOS Photos, Camera, iCloud Drive, Dropbox, Google Drive, OneDrive. Nobody can access your files even if you lose your phone. App supports iPhone, iPad and iPod. With Premium access you get unlimited access to all the features this app - Hide your Secrets has in stock.